Salesforce Monitoring (Classic, Lightning)
Use Cases for Salesforce (SFDC)
Germain UX enhances Adoption, UX, and Productivity for both Salesforce Classic and Lightning environments with use cases including:
Boost SFDC adoption.
Improving Operational Productivity.
Optimize SFDC Application Performance and Usage.
And more Use Cases
Real-time Insights & Automation for Salesforce (SFDC)
Germain monitors SFDC Lightning and Classic, 24x7 in real-time to find frictions that affect Adoption or Conversion. It helps understand “why” these frictions occur, detects them before business impact, automates resolution (whenever that is considered safe and sound), in real-time, 24x7. In summary, Germain offers:
Recording of Real User Session and Session Replay (24x7, Real-time).
Heatmaps (24x7, Real-time).
UX Friction Finding & Analysis at User Behavior, Workflow and Technology levels (24x7, Real-time).
Business Process Inefficiency Identification (24x7, Real-time).
Real User Feedback (for NPS).
Proactive detection, alert, and (when considered safe) resolution (24x7, Real-time).
Critical trend identification (24x7, Real-time).
Monitoring of SFDC Capacity, Performance and Usage (24x7, Real-time).
Germain UX is available on the SFDC AppExchange: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FAAYXUA5.
And here are more details on Germain UX features for SFDC:
Real User Monitoring & Session Replay for Salesforce Clouds (SFDC)
Germain automatically records millisecond-precise, pixel-perfect user sessions 24/7, providing real-time insights to understand both the 'what' and the 'why.' Germain UX identifies friction points and their underlying causes, streamlining business impact analysis for critical UX, Adoption, and Productivity issues without the need to review numerous videos. You can quickly replay specific segments of recorded sessions by searching for your priorities. All business or metadata data is fully searchable, maintaining GDPR compliance, whether at scale or within a recorded session.
Video overview: https://youtu.be/MUpx7rWLGSI
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SFDC User Session Recorded 24x7 and Session Replay - Germain UX
UX Insights for SFDC
More details about Germain UX Real User Session Monitoring and Session Replay and preconfigured UX insights.
KPIs
More details on Germain KPIs for SFDC User Experience.
Heatmaps to Understand User Behavior
Six heatmaps are available to help you diagnose friction at the user session level, either for individual users or all visitors. Learn more about heatmaps here.
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Heatmaps for Salesforce CRM - GermainUX
Real User Feedback for SFDC (NPS)
For Net Promoter Score (NPS), Germain offers a powerful capability that enables real users to provide their feedback in real-time through a popup that can be dynamically enabled and made visible on the monitored application. This feedback is crucial for assessing customer satisfaction and loyalty.
More details on Germain UX’s User Feedback Popup and how to enable it.
Business Process Mining for SFDC
Germain offers real-time 24/7 performance monitoring for critical business processes and workflows in your SFDC application and automatically detects and highlights inefficiencies or productivity loss, most often referred to as overrun.
Importantly, this Workflow Mining feature works seamlessly with various data sources and operates without direct user involvement. For instance, with Germain, you can trace the complete customer journey, from website visits to interactions with your sales team, in-person visits to your office or store, and through back-end order fulfillment and shipping processes.
Wasted Productivity
Automatic measure and tracking of wasted time for all users, teams for Salesforce and other application, in near real-time, 24/7:
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Total Lost Productivity on Counter Portlet
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Total Overrun for all Salesforce Users - Germain UX
Productivity Insights at the Process level
Automatic in-depth analysis of wasted time at the process level, breaking it down at the team, user, and milestone levels.
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Pivot on Business Process Steps on Analysis Portlet
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Team-level analysis of time spent working on critical process - Germain UX
Productivity Insights at User Session Level
Replay the user sessions that contributed to the wasted time. Automatic qualitative and quantitative insights, to best understand “why” time was wasted
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Icon shows up on Session Replay every time a SFDC User worked on a critical process - Germain UX
Business Journey Flow
Gain insight into the flow and efficiency of a business operation on a large scale, and identify areas where it may be ineffective.
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Click or Workflow-level Journey of SFDC User on Germain UX
KPIs
More details on KPIs for Business Process Monitoring and Inefficiency automatic finding:
Preconfigured Workflow Monitoring for SFDC.
Monitor your own Workflows for SFDC.
Capacity, Performance and Usage Monitoring for SFDC (24x7, Real-time)
Germain continuously monitors the performance and uptime of SFDC applications, with automatic analysis of slowness or errors down to Apex code, database operations, and custom objects in real-time, 24/7.
Technology issues, such as slow page loading, browser freezes, and specific errors relevant to SFDC users, are automatically identified by Germain. Some examples:
Apex Code Insights
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Salesforce Sampling Code Execution on Germain's Drill-through Dashboard
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Salesforce Code Analysis at Scale on Germain's Aggregated Dashboard
Browser Insights (for SFDC)
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Click Insights (for SFDC)
Monitoring of SFDC User Click and front-to-backend metrics correlation for root-cause analysis (down to the line of Javascript execution), real-time, 24x7.
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Salesforce User Click (Browser to Backend Tracing) by Germain UX
Custom Objects Insights (for SFDC)
For instance, you can use Germain to monitor System_Error__c
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Salesforce Custom Objects (e.g. System_Error__c) Monitoring by Germain UX
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Salesforce Custom Object details on Germain RCA dashboard
Database Execution Insights (for SFDC)
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Salesforce Database SQL Execution on Germain Drill-through Dashboard
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Salesforce DML Code Execution Exception on Drill-through
Data Update / Delete / Create Monitoring of SFDC
Monitor SFDC Data (Record Creation, Update, Deletion, Rollback), in real-time, 24x7.
Supported only in Salesforce Lightning Experience (Spring '19 or above)
Available for standard and custom objects - More details on Change Event Object Support.
Salesforce License allocations apply - More details on Change Data Capture Allocations.
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SFDC Record Creation, Update, Deletion, Rollback Monitoring by Germain UX
Debug Log Insights (for SFDC)
Monitor of SFDC Log, in real-time, 24x7
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Salesforce Code Debug events
Error Insights (for SFDC)
Errors that Affect Business
Identify Errors that matter i.e. that affect Users or Business Operations and place a lower priority for the rest, near real-time, 24x7. More details on how to Focus on Errors that impact your Users and Processes.
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Salesforce User Errors by type - Germain UX
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Salesforce User Errors by page- Germain UX
Apex Error
Monitoring of SFDC Apex Error, real-time, 24x7.
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SFDC Apex Error monitored by Germain in real-time, 24x7.
Developer Error
Monitoring of SFDC Error, real-time, 24x7.
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Salesforce Developer Error Monitored by Germain UX
Event Monitoring (SFDC)
Monitoring of SFDC Event, real-time, 24x7.
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Salesforce Object Events Monitored by Germain UX
Health Check metrics (SFDC)
Monitoring of SFDC Security Health Check.
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Salesforce Health Check
HTTP Requests processed (by SFDC)
Monitoring of SFDC Failed HTTP Requests, real-time, 24x7. Example here showing failed http requests:
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Salesforce Failed HTTP Requests Monitored by Germain UX
Instance Status Monitoring for SFDC
Monitoring of SFDC Instance Status, real-time, 24x7.
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Salesforce Instance Status monitored by Germain UX
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Salesforce Instance Status Details Monitored by Germain UX
Integration Insights (SFDC)
Germain UX provides real-time, 24/7 monitoring of SFDC integrations, such as CTI and Chat. Some examples:
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CTI Event Monitored by Germain UX, real-time, 24x7
JavaScript Console Event (in SFDC)
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Salesforce JavaScript Console Event monitored by Germain
Logs Analysis (of SFDC)
Monitoring of SFDC Logs, real-time, 24x7.
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Salesforce Logs Monitored by GermainUX
Metadata Change in SFDC
Monitoring of SFDC Metadata change, real-time, 24x7.
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Salesforce Metadata Change Monitoring
Page Insight (for SFDC)
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Performance view (for SFDC)
Monitoring of SFDC Performance, real-time, 24x7.
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Salesforce Performance Monitoring Overview
Platform Event Usage metrics (SFDC)
Enhanced Monitoring of SFDC Platform Event Publishing and Delivery Usage.
Real-time Event of SFDC
Monitoring of SFDC Real-time Event, real-time, 24x7.
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Salesforce Real-time Events Monitored by Germain
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Salesforce Real-time Events view at Scale on Germain Aggregate Dashboard
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Drilldown view of Salesforce Real-time Events - Germain UX
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Germain UX RCA Dashboard to Analyze Salesforce Real-time Events
Resource Usage of SFDC
Monitoring of SFDC Resource Usage, real-time, 24x7.
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Salesforce Resource Usage monitored by Germain
Resource Usage metrics (SFDC)
Monitoring of SFDC Resource Usage and Limit.
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Salesforce Resource Usage
Setup Audit events (SFDC)
Monitoring of SFDC Setup Audit events (SetupAuditTrail)
SOQL Execution Insights (SFDC)
Monitoring of SFDC SOQL Execution , real-time, 24x7.
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Salesforce SOQL Execution monitored by Germain
Switch-to-Classic SFDC
Monitoring of SFDC Switch to classic, real-time, 24x7.
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Salesforce Switch to classic monitored by Germain
Transactions Tracing (SFDC)
Germain provides end-to-end transaction tracing, capturing data flow from JavaScript to HTTP requests, integrations, Apex code, database operations, and more in real-time, 24/7. With Germain's comprehensive monitoring, organizations using Salesforce Classic and Lightning can gain insights, automate issue detection, and optimize the performance and user experience of their Salesforce Cloud applications.
Here's an example of end-to-end transaction tracing, starting from JavaScript execution, followed by HTTP requests, integration calls, Apex code execution, database operations, and more.
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Salesforce Transaction Tracing on Germain’s Detail Execution Flow Portlet
Visual Force Insights (SFDC)
Monitoring of SFDC Visual Force Metric, real-time, 24x7.
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Salesforce Visual Force Execution Transactions by Germain UX
KPIs
Details about preconfigured KPIs in Germain UX for SFDC:
Germain KPIs for SFDC Application Performance.
Germain KPIs for SFDC Audit Trail.
Germain KPIs for SFDC Usage and Capacity.
Compliance, Data Security and Privacy
Data and Metadata updates, Usage of SFDC are continuously monitored by Germain in real-time, around the clock. This monitoring strictly adheres to your organization's compliance regulations and configured data security and privacy mechanisms.
Real-time Automation for Salesforce Cloud
Germain offers a number of automation mechanisms to help proactively detect, analyze and possible resolve issues.
Alert
Be alerted about any kind of issues and at the right frequency. Here are details on Germain UX alerts.
Proactive Issue Detection
Detect issues before they affect business using synthetic transaction or smart analysis of trends and issue occurrences.
Automatic Issue Resolution
Let Germain automate resolution of an issue (e.g. update of incorrect data, restart of a system, etc). Here are more details on Germain’s automation features.
For more detailed information, please reaching out to us: https://docs.germainux.com/main/support . We will provide you with further guidance and assistance tailored to your needs.
Component: Engine, JS Profiler, Mobile App, RPA Bot Recorder, RUM Ext
Feature Availability: 2023.1 or later