Tip - Find & Solve the most critical UX errors

Description

How to spot the UX errors that are -critical- to your business, out of the thousands of useless errors that occur every day and don’t affect your business.

Solution

Let us share our 20 years experience troubleshooting UX issues and show you how you can save significant business impact, in minutes or days instead of weeks or months of not knowing, guessing, applying workarounds, etc.

The following works for any app e.g. Homegrown, CRM, D2C, ERP, mobile, desktop, etc

1. Find the error that affected Users the most

   • Log onto Germain workspace, go to [User Experience] dashboard (or whatever dashboard that shows metrics on [User Error] kpi or equivalent)

     

   • Look out for the User Errors that affected users the most

     

     
     Note: remember these are all customizable…and there are different ways to configure Germain so it reports on errors that affect Users, and keep all the other app/infra/network… errors out. That configuration varies depending on the monitored application, as always. If you aren’t sure, just ask us.
     

   • Drill through on the most impactful errors
     Here, 123 errors lost their connections to their app on that day.

     

2. Find the scenario that lead to each critical error

   • Collect the Reproduction Scenario by replaying these 123 user sessions

     • Example with Siebel CRM app

       

     • Example with React/NodeJS app

       

   • note: in 01/31/22 release, you will have flags helping you identify “new” issues as opposed to issues that occurred before e.g. out of these 123 users that lost their connection to that app, you will be able to tell how many of these were “unique/different” problems.
     

3. Identify the root-cause
   note: this RCA screen has to be customized for each technology/app.

   • Example with Siebel CRM app

     

   • Example with React/NodeJS

     

     

4. Implement the code/script/object-level recommendations (provided by germainCRT; but all above metrics are provided by germainGermain)

   • Example for Siebel CRM app
     Review the code/object/scripting issues and recommendations that germainCRT found for a severe User Error identified by germainGermain

     

     

     

Note: germainCRT can customized any technology/app, that you would like automate code/object/scripting review and tuning recommendations based on your vendor and your own coding/object/scripting best-practices.