Monitoring & Analytics - Salesforce.com (12/31/20)

Customer(s)

AllanGray, eBay, United Healthcare, Volvo

Description

This month, we have enhanced our UX Monitoring feature for salesforce.com. Our User Replay and RCA features look the same as for other web application. Yet, because of the security constraints imposed by Salesforce.com, our UX Monitoring required specific enhancements which we now support.

Example

https://vimeo.com/496059241

Configure

In a week or two, (we will let you know) Germain Chrome Extention will be available on Google Chrome Store. In a month or two (we will let you know) Germain App will be available on Salesforce’s AppExchange store. In the meantime, feel free to reach out to us to get it.

SFDC Administrator can decide to automatically enable this for all users or let each user enable it.

Note (other benefits for SalesForce.com)

Other Germain’s Monitoring features (via Germain’s Chrome Extension, Engine and/or JS script) that work for salesforce.com:

• Salesforce.com’s System Activity

• Salesforce.com’s Real-time Event

• Salesforce.com’s Configuration Changes (Field history, etc)

• Salesforce.com’s Debug Logs

• Salesforce.com’s Audit Logs

• Salesforce.com’s Scheduled Jobs

• Salesforce.com’s Background Jobs

Germain’s Automation features (via Germain’s Chrome Extension, Engine and/or JS script) that work for salesforce.com:

• Synthetic User Scenario

• Alert

• Data Update

• etc

Note (other apps)

• all features, that are mentioned here, work for other apps (web, desktop, mobile).