Problem

First page of or Login to your web app (siebel or others..) is slow. 

Solution

Please do the following:

  • using Germain
    • Make sure Germain is monitoring your web app
    • Log on to your webapp (siebel or others...assuming you can reproduce the slow page/login issue)
    • Don't click on anything after login
    • log on to Germain dashboard
    • Identify the slow page/login
    • Drilldown to the RCA dashboard of that page/login
    • on SESSION DETAILS (BROWSER side),
      • sort Duration in descending order and check what is taking time
      • sort Timestamp in ascending order and check what is taking time, look for ERRORS, etc
    • Best to Maximize the portlet to get a better view and not miss anything...sometime Browser errors may be listed further down that portlet
    • do the same on SESSION DETAILS (SERVER side)
  • using germain CRT
    • check germain CRT's tuning recommendations for any Issues associated with that Page, Script(s) and underlying Objects that executed during the loading of that Page or Login.
  • using browsers' developer tool
    • open a Chrome Browser,
    • press CTRL SHIFT J (chrome)
    • press F5 to start recording
    • log on to siebel
    • see where most of the time is spent during the login (using NETWORK and PERFORMANCE tabs in Chrome..)
  • open IE browser
  • press F12
  • click UI Responsiveness
  • press CTRL E to start recording
  • log on to siebel
  • see where most of the time is spent during the login (check the other tabs as well..)


if you are running out of ideas, contact us.