Slow First Page or Login to Your Web App
Problem
Slow First Page or Login to Your Web App (Siebel, Salesforce or Others)
Solution
- Ensure Germain is monitoring your web app.
- Log in to your web app (e.g., Siebel or others) assuming you can reproduce the slow page/login issue.
- After logging in, refrain from clicking on anything.
- Log on to the Germain dashboard.
- Identify the slow page/login.
- Drill down to the RCA dashboard of that page/login.
- In the SESSION DETAILS (BROWSER side):
- Sort "Duration" in descending order to identify what is taking time.
- Sort "Timestamp" in ascending order to identify what is taking time, and look for errors, etc.
- Maximize the portlet to get a better view.
- Do the same on SESSION DETAILS (SERVER side).
- Using Germain CRT, check for tuning recommendations related to that Page, Script(s), and underlying Objects involved in loading the Page or Login.
- Using the browser's developer tools:
- For Chrome:
- Open a Chrome Browser.
- Press CTRL + SHIFT + J.
- Press F5 to start recording.
- Log in to Siebel and observe where most of the time is spent during the login using the NETWORK and PERFORMANCE tabs.
- For IE:
- Open an IE browser.
- Press F12.
- Click UI Responsiveness.
- Press CTRL + E to start recording.
- Log in to Siebel and observe where most of the time is spent during the login, checking other tabs as well.
- For Chrome:
If you still need assistance, please don't hesitate to contact us