Problem

If you think Germain monitoring isn't working, might be the data isn't being stored in the database used by Germain..check that Metrics are being stored in the DB.

Solution

  1. If you are monitoring OS Metrics on at least one system then you can check the GENERIC_METRIC table. Connect to Germain_DATAMART and use one of the two queries below:

    #MySQL
SELECT t.*
from GENERIC_METRIC t
WHERE t.timestamp BETWEEN (DATE_SUB(NOW(),INTERVAL 30 MINUTE)) AND NOW();

#Oracle
SELECT t.*
from GENERIC_METRIC t
where t.timestamp >= sysdate - 30/(24*60);
    SQL

  2. If you do not see any new data in GENERIC_MERTIC, but MQs are getting data ( See MQ queues getting data? ), the issue is on the Server side. Review storage-services.log for errors related to: license expired, license limit exceeded, and any other errors.

  3. If MQ is not getting data, review the Engines' logs.

If you need help, please contact us: Support