Compliance, Data Privacy and Security

At Germain, we place the highest priority on compliance, security, and privacy.

Our platform is trusted by some of the world’s largest healthcare and financial organizations, all of whom have rigorously vetted both our security practices and the GermainUX platform to ensure it meets the strictest industry standards.

Download our Compliance, Security and Privacy Overview.

Compliance Program

We maintain a robust compliance program tailored to support a variety of organizational and regulatory requirements. This includes detailed policies, audit processes, and adherence to recognized security frameworks. More details on our compliance program.

Privacy and Security Options

We provide flexible security configurations to meet client-specific internal policies and comfort levels. Clients can choose from the following access models:

Cookie Consent Management

Enable customizable cookie consent banners to meet global privacy regulations and user transparency requirements. More details about Cookie Consent.

Data Privacy Compliance

Built-in support for GDPR, PCI, and PII frameworks ensures your data practices remain compliant and audit-ready. More details about Data Privacy.

Data Security Controls

Apply end-to-end encryption, access monitoring, and secure data storage to protect your sensitive information. More details about Data Security Controls. More details about Data Security.

Safety Clearance Levels

Clients can choose from the following access models:

Strict Safety Clearance

Full Isolation Mode: Germain team has no access to the platform or data.
Strict visibility rules are dynamically enforced based on data captured.

Medium Safety Clearance

Germain has access to software components only (binaries).
No access to business data.

Low Safety Clearance

Germain has access to both software and business data.
Enables proactive support and optimization.
Many clients start with stricter settings and scale access as trust is built.

All safety settings are fully configurable and can be modified or migrated at any time.

Deployment Options

Choose the deployment model that best fits your organization’s IT strategy:

Client-hosted:
- Deploy in your own cloud or on-premises data center.
Germain-hosted:
- Each client receives a dedicated instance and data store in Germain’s cloud environment.

Data Visibility & Access Control

GermainUX provides granular control over who sees what, ensuring role-appropriate access at every level.

Access Permissions:

Dashboards Permissions
Data Types
Roles
Teams

Authentication & Control:

LDAP integration
Multi-Factor Authentication (MFA)
IP restrictions

Data Privacy Modes

We take data privacy seriously, offering multiple layers of protection for sensitive information:

Anonymization: Removes identifiable information while retaining data usefulness for analysis.
Exclusion: Allows sensitive data to be excluded from capture based on compliance-driven rules.
Masking: Hides sensitive fields in real time to protect data visibility without disrupting workflows.
AI-Powered PII Detection: Leverages intelligent algorithms to detect and flag personally identifiable information automatically.

Service: Management

Feature Availability: 2021.2 or later