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Monitoring & Analytics - ServiceNow (integration enhancements)


Largest US-Based Healthcare


Germain had the ability to make REST requests as part of an action, but here are additional integration enhancements that were requested by the Client:

  1. Support "alert after n consecutive events"
    Germain executes a REST request only If it detects that an issue has been going for longer than a given time e.g. Application is down for 15min.

  2. Enhancements to quiet time mechanism
    Create N incident at set time interval e.g one incident once per day. etc

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