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Deployment of User Feedback Popup

Germain UX RUM JS or Germain UX RUM Ext have to be deployed in order to deploy the Real User Feedback Popup as this Feedback Popup is part of Germain’s Real User Monitoring and Session Replay feature.

  1. Deploy RUM JS or RUM Ext.

  2. Customize look and feel of Feedback Popup.

  3. Enable Feedback Popup.

At that point, the real user should see the thumbs-up and thumbs-down icons and click on them to provide their feedback. Feedback is automatically recorded by Germain UX and is available as a Key Performance Indicator (KPI), visible on many dashboards including the Session Replay RCA dashboard.

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