Templates are used by Germain to send out an email, sms or report.
The template processing is implemented using the Freemarker template engine. Germain supports any construct allowed by Freemarker. For more information on using the Freemarker template engine, you can refer to the Freemarker documentation available at: http://freemarker.org/docs/ .
The context data consists of the following root data objects.
The details of each of these data objects are given in the following paragraphs. The context is different from all of the other context data objects in that its structure and contents depend on the alertType. Each alertType can have its own context data types, but for a given alertType the context data will always have the same structure. In the following paragraphs we will define the contents of the context data object for each of the current alertTypes.
For SLA alerts, the context objects have the following structure:
Can be one of the following types (See the Fact Type Definitions)
Note: For statistical SLA alerts the fact object is not available.
More details on Germain UX’s data model and fact.
Details on how to configure Template in Germain UX.
Edit a template
Go to Germain Workspace > Left Menu > Analytics> SLA > Select a SLA > Edit Template link (on the right panel).
View a template
Go to Germain Workspace > Left Menu > System> Templates