User Feedback popup can be dynamically enabled/made visible on the monitored application and allows users to provide their feedback (positive/negative and comment can be provided) as they use the monitoring application and in near real-time. Popup’s look and feel or position is configurable.

KPI=User Feedback.

Default User Feedback popup looks like this:

Actual User feedback becomes then accessible on various Germain Dashboards

On User Replay RCA dashboard:

On the Drill-through dashboards in the “FEEDBACK COMMENT” column:

And on any aggregate dashboard that exposes the “User Feedback” KPI:


Quantitative Insights