Different Types of SLAs are available in Germain UX, and can run against any KPI whether the KPI is preconfigured or custom, Business or Technical.
SLA that evaluates individual data-point or fact.
Statistical SLA evaluates to a collection of data points or facts.
Statistical SLA can be: an Aggregate SLA, Color Percentile SLA, Percent Change SLA, Predictive SLA or Smart Insight SLA.
Aggregate SLA evaluates a period of time and compares it to a constant threshold.
Color Percentile SLA
Color Percentile SLA evaluates a period of time and compares the GREEN percentile to a constant threshold.
Percent Change SLA
Percent Change SLA evaluates a period of time and compares it to a prior period.
Predictive SLA Creates predictions based on past data-points or historical trends.
Smart Insight SLA
To automatically identify trends that aren't considered normal. Smart Insight SLA Evaluates a Business Period of Time (e.g. Year-end, Quarter-end, Month-end, Monday, etc) and compares it to other Business Periods.
Example of Smart Insights
Alert1: Disk Usage is predicted to exceed 90% in a week from now
Alert2: User Errors Volume has increased by 22.7% this monday compared with last monday
Alert3: Sales Forecast predicted to be 70% accurate by month-end
Alert4: eCommerce visitors predicted to be 40% higher by month-end
Go to Germain Workspace > Left Menu > Wizard > SLA
Via SLA Screen
Go to Germain Workspace > Left Menu > Analytics > SLA
How-to Enable Predictive SLA for your KPI
Log on to Germain UX > Left Menu > Wizards
Select the KPI for which you want to configure a predictive SLA (selection is disabled if you came from KPI View)
Select the “Predictive-Curve” SLA type
Specify the details of the value and timeframe you want to predict
Select the alert template and action(s) you want the system to execute if the previous SLA check fails
How to enable Smart Insights for your KPI
Germain UX > Left Menu > Automation > Alerts > analytical-sla-alert
Germain UX > Left Menu > Analytics > SLA > Smart Insights SLA - Day
In addition to receiving individual email alert whenever a kpi is exceeding SLA, you can receive a summary email once per day that summarizes all the kpi that have exceeded SLA that day.
Germain UX’ Smart Insight engine can be enabled for any of the KPIs that are active in your system. KPIs can be Technology, Process or User Behavior-specific.
Example: Smart Insights Summary Email that is sent once per day.
The context object available from a FactBasedSLA has the following structure:
More info on the structure of these objects is available below. For example, if you have a
LocalActionExecutor that executes a command when an SLA is breached, you can reference the variables above inside your command or arguments follows:
Statistical SLA Context
The context object available from a StatisticalSLA has the following structure:
values (Map<String, Double>)
More info on the structure of these objects is available below. These variables can be accessed in the same way as above.
The above objects have the following structure:
constantValue (String) – this is the SLA threshold
Feature Availability: 8.6.0 or later