09/30/18 Release Notes

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Analytics - Browser and Server-side data correlation for User Click RCA (wip)

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Description

Started configuring our new correlation engine so it correlates Browser (js, static content, system statistic, etc) and Server-side (Application server transaction, database sql, etc) data, to provide a consolidated view of User Click Root-cause analysis.

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Analytics - Browser CPU usage @ Page and User Session levels

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Description

This is in the effort of increasing the level of details provided for root-cause analysis of user clicks (on any web apps like siebel open ui, sfdc, angularJS ,etc). We have built a mechanism that measures CPU consumption of a Browser caused by a web application, and that provides detailed RCA metrics @ the application and html page levels.

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Example

Portlet that reports Browser CPU usage, has been added onto the following Germain RCA dashboards: UX Siebel HTTP Request UX Siebel Page View UX Browser Click [14] UX Page Closed [15] UX Cumulative Transaction [16] UX Request Transaction [17] UX JS Event [19] UX Response Size [20] UX Cumulative Response Size [21] UX WebSocket Message [22] UX WebSocket Event [23] UX User Change [24] UX Keyboard event [25] UX JS Memory Usage [26] UX JS Memory Used Heap Size [27] UX Visibility Event [28] UX Inactivity [29]

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Analytics - Concurrent & unique users metrics

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Description

More analytic rules and portlets with regards to application user experience, in this case, reporting concurrent and unique users on an aggregate dashboard

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Analytics - Enable/disable RUM per url/sub-url

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Description

Ability to enable or disable Real User Monitoring per application component.

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Example

https://your.app.com/your.sub.url.or.componentname1 => rum disable https://your.app.com/your.sub.url.or.componentname``2 => rum enable

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Analytics - Infinite number of Sentences in a Search

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Description

While searching for insights, it is now possible to get as many different type of insights as you want by separating your question with semicolon ”;” (i.e. a search automatically generates a dashboard, that can now consists of unlimited numbers of kpis)

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Analytics - More Verbs and Nouns in Search Mechanism

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Description

To allow Germain users to type a wider range of verbs and nouns that they are familiar with, as they search for insights into our data. Example

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Analytics - Support for Grouped Average in a Search

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Use cases

• what is the average number of days that users played
• what is the average amount of hours that users played

New question word: “Average count of” -> groupedAvg(id)
New pivot options:

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Example

“Average count of rounds played per user per day”

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Monitoring & Analytics - Android mobile device (wip)

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Description

Started implementing a mobile application that monitors performance and availability of Android mobile devices. We are almost done with this. IOS is next. And a reminder that this feature comes in addition to (or is separate of) the User Experience monitoring feature for native html/js application which is already supported by Germain.

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Monitoring & Analytics - Siebel IP17 web server

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Description

New rule for monitoring of Siebel IP 17 web server http requests and errors.

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Monitoring & Analytics - Siebel CRM - WfprocMgr Task

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Description

New rule for monitoring of Workflow Process Manager’s task

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Monitoring & Analytics - Tomcat

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Description

Added rules to monitor availability and performance of Tomcat

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Automation - ServiceNow integration support (via REST)

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Description

Completed support for REST requests for ServiceNow. At this point we’re able to make general REST requests via HTTP actions that include data from facts / KPIs and are triggered based on SLAs.

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Use Case

Automatic creation of tickets in ServiceNow whenever a threshold is exceeded in Germain

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Dashboard - Share dashboard with unregistered users

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Description

A dashboard can now be shared with a user who isn’t registered as a Germain dashboard user.

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Maintenance - duplicate email alert issue fixed

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Description

Fixed a bug causing email to be duplicate.

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Maintenance - Support for drools 6.5.0

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Description

Rules configured in Germain now support drools 6.5

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Maintenance - RE: 3-5 percent performance degradation for IE users with User Replay

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Description

Great news, the performance degradation reported last month, has been confirmed as fixed/no longer reproducible, by one of our client.

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