User Feedback for Salesforce Experience Cloud (Configure)

Features

Here are details on how to configure Germain UX to let Real Salesforce Experience Cloud Users provide their feedback in real-time. This assumes you have already deployed Germain UX - RUM JS into your Salesforce Experience Cloud instance.

Configure

Enable Feedback here.

KPIs

Please go here to see KPIs for Feedback.

Dashboards

A number of dashboards are preconfigured for Salesforce Experience Cloud, here are just a few main ones, but there might be more.

Go to Germain Workspace > Left Menu > Dashboards > All
Search for any “Salesforce Experience Cloud” or “Insights for UX” dashboards.
Or search for any “Feedback” portlet or create them using the above kpi, or contact us.

Component: RUM JS

Feature Availability: 2017.2 or later