User Feedback for Oracle Siebel CRM (Configure)

Features

Here are details on how to configure Germain UX to let Real Siebel CRM Users provide their feedback in real-time. This assumes you have already deployed Germain UX - RUM JS into your Siebel CRM instance.

Configure

Enable Feedback here.

KPIs

Please go here to see KPIs for Feedback.

Dashboards

A number of dashboards are preconfigured for Siebel CRM, here are just a few main ones, but there might be more.

• Go to Germain Workspace > Left Menu > Dashboards > All

• Search for any “Siebel…” dashboards, such as:
  Siebel User Experience
  Siebel Marketing

• Search for any “…Feedback…” portlet or create them, or contact us.

Component: RUM JS

Feature Availability: 2017.2 or later