Real User Monitoring Data Is Not Available

Problem

No Real User Monitoring data is being collected, including:

Item
User clicks and interactions
JavaScript console errors
Outbound HTTP requests
Performance data
Session Replay recordings

Verify that GermainUX RUM JS is correctly deployed on the monitored application.

Step
Go to Germain Workspace → Settings --> System --> UX/Session Replay Settings
Confirm that Browser and Real User Experience Monitoring Data is enabled.
To collect session recordings, also confirm that Session Replay Data is enabled.
Save any changes.

The first setting controls Real User Monitoring globally. The second specifically controls Session Replay data.

Step
Go to Germain Workspace -> Settings -> Analytics -> UX Monitoring Profiles
Select the profile associated with the application.
Confirm that the profile is enabled.
Save any changes.

Step
Go to Germain Workspace -> Settings -> Germain -> State
Open the JS Scripts tab.
Locate the monitoring agent associated with the application.
Confirm that it is enabled and running.

A JavaScript error in a customized Init Script can prevent monitoring from starting.

Step
Go to Germain Workspace -> Settings -> Analytics -> UX Monitoring Profiles
Select the applicable profile.
Review its Init Script.
Correct any JavaScript syntax or runtime errors.
Save the profile and retest the application.

Step
Go to Germain Workspace -> Settings -> Germain -> State
Confirm that the following services are running:
Ingestion Service
Storage Service

If either service is unavailable, collected RUM data may not be received or stored.

After correcting the issue:

Step
Open the monitored application in a new browser session.
Perform several interactions.
Wait for the data to be processed.
Confirm that user events and a new Session Replay appear in GermainUX.

Component: RUM JS

Feature Availability: 2022.1 or later