User Session Insight Detection & Analysis & Replay
Features
User sessions from any application—CRM, eCommerce, ERP, or custom-built—are recorded in real time by GermainUX.
Insights are automatically detected, and all sessions can be replayed within the GermainUX workspace to better understand what friction occurred and why.
When session replay alone isn’t enough to identify the root cause of a user issue, drill-down capabilities are available to help GermainUX users investigate further—for example, into technology errors, slow pages, failed searches, unfulfilled orders, and more.
More details about Real User Session Monitoring, Replay & Insights.
Service: Analytics
Feature Availability: 2017.1 or later