User Experience Insights & Replay

Features

User sessions from any application—CRM, eCommerce, ERP, or custom-built—are recorded in real time by GermainUX, millisecond precise, pixel perfect and fully searchable.

Insights are automatically detected, and all sessions can be replayed within the GermainUX workspace to better understand what friction occurred and why.

AI is leveraged for many use cases.

Automatic detection of Insights are fully customizable.

When session replay alone isn’t enough to identify the root cause of a user issue, drill-down capabilities are available to help GermainUX users investigate further—for example, into technology errors, slow pages, failed searches, unfulfilled orders, and more.

More details about Real User Session Monitoring, Replay & Insights.

Service: Analytics

Feature Availability: 2017.1 or later