📋 Real User Feedback KPIs and Measures
GermainUX captures feedback submitted through the Real User Feedback Popup as a preconfigured KPI. Feedback can be analyzed at scale or in the context of the user’s recorded session.
📊 User Feedback KPI
|
KPI |
UX Level |
Technology Level |
Data Model |
Description |
|---|---|---|---|---|
|
User Feedback |
✓ |
|
Positive or negative feedback—and any associated comment—submitted by a user. |
🔎 Session-Level Feedback Measures
The following measures are available with the User Session Replay KPI and quantify the feedback submitted during each recorded session:
|
Measure |
Description |
|
Positive Feedback Count |
Total number of positive feedback submissions during the session. |
|
Negative Feedback Count |
Total number of negative feedback submissions during the session. |
|
Feedback Comment Count |
Total number of feedback comments submitted during the session. |
These measures make it possible to segment and prioritize recorded sessions based on the type and volume of feedback they contain.