Features
Preconfigured KPIs for Salesforce Monitoring. You can also create your own KPIs or let us create them for you.
Real User Experience KPIs for SFDC
User Session KPIs
Omni-Channel KPIs
Click KPIs
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Outbound HTTP Request → Salesforce Outbound HTTP Request
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User Click → Salesforce User Click
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Salesforce KPI Name |
UX Level |
Technology Level |
Data Model |
KPI Description |
|---|---|---|---|---|
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Salesforce Outbound HTTP Request |
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x |
Salesforce Outbound HTTP request transaction (in seconds). |
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Salesforce User Click |
x |
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Cumulative transaction duration of all Salesforce requests and events between 2 consecutive clicks (in seconds). It will contain async and sync transactions. |
Business Process KPIs for SFDC
These are out of the box Business Process KPIs for Salesforce. Once you create your own Business Process(es) more KPIs will be auto-generated for you and will be available for you.
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KPI Name |
UX Level |
Technology Level |
Data Model |
KPI Description |
|---|---|---|---|---|
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Salesforce Case Open To Close BP |
x |
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BP representing a new Case lifecycle from open to close based on UX monitoring. |
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Salesforce Case Open To Close BP Step |
x |
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BP Step for Salesforce Case Open To Close BP based on UX monitoring. |
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Salesforce Opportunity BP |
x |
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BP from Login to New Opportunity based on UX monitoring. |
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Salesforce Opportunity BP Step |
x |
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BP Step for Salesforce Opportunity BP based on UX monitoring. |
Data KPIs for SFDC
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KPI Name |
UX Level |
Technology Level |
Data Model |
KPI Description |
|---|---|---|---|---|
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Salesforce Record Created |
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Salesforce new record created collected via UX monitoring. |
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Salesforce Record Updated |
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Salesforce record updated collected via UX monitoring. |
Capacity and Usage KPIs for SFDC
Usage KPIs for SFDC
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Salesforce KPI Name |
UX Level |
Technology Level |
Data Model |
KPI Description |
|---|---|---|---|---|
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Salesforce Health Check |
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x |
Salesforce Health Check event collected by REST API. |
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Salesforce Resource Usage |
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x |
Salesforce Resource Usage (in %) collected by REST API. |
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Salesforce Setup Audit |
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x |
Salesforce Setup Audit event collected by REST API |
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Salesforce Platform Event Usage Metric |
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x |
Salesforce Platform Event Usage Metric which contains usage data for event publishing and CometD-client delivery. |
Instance Status KPIs for SFDC
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Salesforce KPI Name |
UX Level |
Technology Level |
Data Model |
KPI Description |
|---|---|---|---|---|
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Salesforce Instance Status |
|
x |
Salesforce Instance Status information (in % of availability). |
Real-Time Event KPIs for SFDC
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Salesforce KPI Name |
UX Level |
Technology Level |
Data Model |
KPI Description |
|---|---|---|---|---|
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Salesforce Api Anomaly Event |
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x |
Track anomalies in how users make API calls. |
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Salesforce Api Event |
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x |
Tracks these user-initiated read-only API calls: query(), queryMore(), and count(). Captures API requests through SOAP API, REST API, and Bulk API for the Enterprise and Partner WSDLs. |
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Salesforce Bulk Api Result Event |
|
x |
Tracks when a user downloads the results of a Bulk API request. |
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Salesforce Classic Record Event |
|
x |
Detects when a user creates, accesses, updates, or deletes a record in Salesforce Classic only. |
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Salesforce Concurrent Long-running Apex Error Event |
|
x |
Volume of errors that occur when a Salesforce org exceeds the concurrent long-running Apex limit. |
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Salesforce Credential Stuffing Event |
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x |
Tracks when a user successfully logs into Salesforce during an identified credential stuffing attack. Credential stuffing refers to large-scale automated login requests using stolen user credentials. |
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Salesforce Lightning List View Event |
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x |
Tracks actions related to list views in Lightning Experience, Salesforce Classic, or the API. For example, the event captures when a user runs or exports a list view. It doesn’t capture list view events of Setup entities. |
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Salesforce Lightning Record Event |
|
x |
Detects when a user creates, accesses, updates, or deletes a record in Lightning Experience only. |
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Salesforce Login As Event |
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x |
LoginAsEvent tracks when an admin logs in as another user in your org. In Real-Time Event Monitoring, it captures events for org admins and Experience Cloud site only. |
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Salesforce Login Event |
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x |
Tracks login activity of users who log in to Salesforce. |
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Salesforce Logout Event |
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x |
Tracks user UI logout. A logout event records a successful user logout from your org’s UI. |
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Salesforce Record Change Event |
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x |
Track details of records' changes. This includes creation of a new record, updates to an existing record, deletion of a record, and undeletion of a record. |
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Salesforce Report Anomaly Event |
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x |
Tracks anomalies in how users run or export reports, including unsaved reports. |
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Salesforce Report Execution Event |
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x |
Tracks report-related actions, such as when a user runs or exports a report. |
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Salesforce Session Hijacking Event |
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x |
Tracks when unauthorized users gain ownership of a Salesforce user’s session with a stolen session identifier. To detect such an event, Salesforce evaluates how significantly a user’s current browser fingerprint diverges from the previously known fingerprint using a probabilistically inferred significance of change. |
Stats KPIs for SFDC
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Salesforce KPI Name |
UX Level |
Technology Level |
Data Model |
KPI Description |
|---|---|---|---|---|
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Salesforce Apex Custom Action |
|
x |
Custom Apex action collected from REST API. |
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Salesforce Browser Performance Count |
x |
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Lightning Experience usage results grouped by browser instance collected from REST API. |
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Salesforce Cron Job |
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x |
Salesforce cron jobs information. |
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Salesforce External Service Custom Action |
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x |
External Service Custom Action collected from REST API. |
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Salesforce Flow Custom Action |
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x |
Active autolaunched flow or active invocable process that exists in the current org. collected from REST API. |
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Salesforce Flow Interview |
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x |
Salesforce Flow Interview |
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Salesforce Lightning User Session |
x |
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Represents user session on Lightning Experience and Salesforce Mobile |
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Salesforce List View |
|
x |
List View allows you to see a filtered list of records, such as contacts, accounts, or custom objects. |
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Salesforce Page Performance Count |
x |
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Lightning Experience usage results grouped by Lightning page collected from REST API |
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Salesforce Process Approval |
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x |
Process approval collected from REST API. |
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Salesforce Process Rule |
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x |
Volume of process rules collected from REST API. |
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Salesforce Records Count |
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x |
Salesforce records volume collected from REST API. |
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Salesforce UI Switch |
x |
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Volume of Salesforce Lightning switches to and from Salesforce Classic collected from REST API. |
Technology KPIs for SFDC
Apex Code KPIs for SFDC
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Salesforce KPI Name |
UX Level |
Technology Level |
Data Model |
KPI Description |
|---|---|---|---|---|
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Salesforce Apex Class |
|
x |
Salesforce Apex Class content. |
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Salesforce Apex Code Coverage |
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x |
Salesforce Apex Code Coverage. |
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Salesforce Apex Trigger |
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x |
Salesforce Apex Trigger content. |
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Salesforce Flow Coverage |
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x |
Salesforce Flow Coverage. |
Debug Log KPIs for SFDC
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Salesforce KPI Name |
UX Level |
Technology Level |
Data Model |
KPI Description |
|---|---|---|---|---|
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Salesforce Code Exception |
|
x |
Salesforce exception from debug log |
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Salesforce Code Database Execution |
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x |
Salesforce database code execution from debug log. |
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Salesforce Code Debug Event |
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x |
Salesforce custom event data from debug log |
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Salesforce Code Execution |
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x |
Salesforce main code execution. This wraps entire debug log execution. |
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Salesforce Code SOQL Execution |
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x |
Salesforce database SOQL code execution from debug log. |
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Salesforce Code Unit Execution |
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x |
Salesforce unit code execution from debug log. |
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Salesforce Code Visual Force Execution |
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x |
Salesforce visual force code execution from debug log. |
Log KPIs for SFDC
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KPI Name |
UX Level |
Technology Level |
Data Model |
KPI Description |
|---|---|---|---|---|
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Salesforce Log Apex Callout |
|
x |
Apex callout collected from REST API. |
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Salesforce Log Apex Execution |
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x |
Apex code execution collected from REST API. |
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Salesforce Log Apex SOAP |
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x |
Apex SOAP call collected from REST API. |
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Salesforce Log Apex Trigger |
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x |
Apex trigger event collected from REST API. |
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Salesforce Log Apex Unexpected Exception |
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x |
Apex unexpected exeception event collected from REST API. |
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Salesforce Log Api |
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x |
API call event collected from REST API. |
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Salesforce Log Async Report Run |
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x |
Async Report Run event collected from REST API. |
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Salesforce Log Aura Request |
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x |
Aura request collected from REST API. |
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Salesforce Log Bulk Api |
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x |
Bulk API call collected from REST API. |
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Salesforce Log Dashboard |
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x |
Dashboard entry event collected from REST API. |
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Salesforce Log External Custom Apex Callout |
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x |
External Custom Apex Callout collected from REST API. |
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Salesforce Log External OData Callout |
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x |
External OData callout collected from REST API. |
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Salesforce Log Generic Event |
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x |
Generic Salesforce event collected from REST API. |
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Salesforce Log Lightning Error |
x |
x |
Lightning error collected from REST API. |
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Salesforce Log Lightning Interaction |
x |
x |
Lightning interaction collected from REST API. |
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Salesforce Log Lightning Page View |
x |
x |
Lightning page view collected from REST API. |
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Salesforce Log Lightning Performance |
x |
x |
Lightning performance entry collected from REST API. |
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Salesforce Log Login |
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x |
Login event collected from REST API. |
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Salesforce Log Login As |
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x |
Login as events collected from REST API. |
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Salesforce Log Logout |
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x |
Logout events collected from REST API. |
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Salesforce Log Metadata API Operation |
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x |
Metadata API operation event collected from REST API. |
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Salesforce Log Queued Execution |
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x |
Queued execution collected from REST API. |
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Salesforce Log REST API |
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x |
REST API call event collected from REST API. |
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Salesforce Log Report Export |
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x |
Report export event collected from REST API. |
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Salesforce Log Search |
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x |
Search event collected from REST API. |
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Salesforce Log URI |
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x |
URI collected from REST API. |
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Salesforce Log Visualforce Request |
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x |
Visualforce request collected from REST API. |
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Salesforce Log Wave Change |
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x |
Wave change event collected from REST API. |
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Salesforce Log Wave Interaction |
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x |
Wave interaction event collected from REST API. |
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Salesforce Log Wave Performance |
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x |
Wave performance collected from REST API. |