Monitoring & Analytics - User Feedback (NPS)

Customer

American Airlines, General Electric, Largest US-Based Healthcare

Description

Germain’s real ux monitoring feature now includes this Real User Feedback feature that allows end-user to share their thought/experience. A few month ago, that feature only allowed user to click Thumb Up/Down, this new enhancement is about letting the user to write a sentence and optionally enter his/her email address. Also note that this user’s feedback goes straight back onto Germain dashboard (on the replay session, aggregate and drill through dashboards)

Enable Feedback Popup

Here are details on how to enable Germain UX’s Feedback Popup.