Skip to main content
Skip table of contents

Monitoring & Analytics - User Feedback (NPS)


American Airlines, General Electric, Largest US-Based Healthcare


Germain’s real ux monitoring feature now includes this Real User Feedback feature that allows end-user to share their thought/experience. A few month ago, that feature only allowed user to click Thumb Up/Down, this new enhancement is about letting the user to write a sentence and optionally enter his/her email address. Also note that this user’s feedback goes straight back onto Germain dashboard (on the replay session, aggregate and drill through dashboards)

Enable Feedback Popup

Here are details on how to enable Germain UX’s Feedback Popup.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.