Automation - Detect PDF issue on SFDC/Salesforce

Customer(s)

Largest US-Based Healthcare

Description

This client wanted to proactively, and in real-time, detect issues related to opening a PDF document on/from salesforce.com. The client also wanted to identify these issues before a real SFDC user experiences it.

To do that, we recorded a Selenium script using Germain RPA Bot Recorder and used the driver.getWindowsHandles method to switch to another tab within a Selenium script: https://www.tutorialspoint.com/what-is-the-difference-between-getwindowhandle-and-getwindowhandles-in-selenium

Notes

• Germain has built-in capabilities to simplify the 1) recording 2) deployment 3) and management of a Selenium script.

• This use case was on Salesforce.com. The approach is valid for any other app where you would want to automate PDF opening issues or other use cases related to tab management and issue detection.