Features

A number of KPIs are preconfigured in Germain to help improve Adoption, Conversion or Retention, and help you understand Campaign Performance, Drop-offs, User/Client/Prospect Experience, perform A/B Tests, etc.

KPIs

Preconfigured KPIs and we/you can create your own KPI.

KPI

Description

Outbound Document Request

Salesforce User Click

A User that clicks on SalesForce (Classic, Lightning, Experience Cloud, etc)

Siebel User Click

A User that clicks on Oracle Siebel Application

User Session Replay

A recorded end-user session of an application accessed via a browser

User Click

A User that clicks on an application accessed via a browser (Any Web Application accessed via a Browser)

Pivots

Available Pivots to help you further analyze these 5 above KPIs. Note there might be a few less or more Pivots for each KPIs but this is to give you an overview.

Pivot

Access

Application Component

Application Name

Campaign Content

Campaign Medium

Campaign Name

Campaign Source

Campaign Term

Client IP

Client Location City

Client Location Continent

Client Location Country

Client Location Region

Color

Correlation Id

End Time

Environment Browser

Environment Browser Family

Environment Device

Environment OS

Exit Page Path

Exit Page Query

Exit Page Title

Landing Page Path

Landing Page Query

Landing Page Title

Provenance

Ref Subtype

Ref Type

Ref Url

Returning User

Session Id

Status

System Environment

System Name

System Type

Target Environment

Target Hostname

Target Location City

Target Location Continent

Target Location Country

Target Location Region

Target Name

Target Type

User

User Department

User Group

User Location City

User Location Continent

User Location Country

User Location Region

User Role

User Type

Measures

Available Measures to help you further analyze 5 above KPIs.

Measures

# Session For New User

# Session For Returning User

% Session For New User

% Session For Returning User

Average Active Duration

Average Color Threshold

Average Duration

Average Error #

Average Feedback Comment #

Average Inactive Duration

Average Negative Feedback #

Average Page Visited

Average Positive Feedback #

Count

Count Unique Access

Count Unique Application Component

Count Unique Application Name

Count Unique Campaign Content

Count Unique Campaign Medium

Count Unique Campaign Name

Count Unique Campaign Source

Count Unique Campaign Term

Count Unique Client IP

Count Unique Client Location City

Count Unique Client Location Continent

Count Unique Client Location Country

Count Unique Client Location Region

Count Unique Color

Count Unique Correlation Id

Count Unique End Time

Count Unique Environment Browser

Count Unique Environment Browser Family

Count Unique Environment Device

Count Unique Environment OS

Count Unique Exit Page Path

Count Unique Exit Page Query

Count Unique Exit Page Title

Count Unique Landing Page Path

Count Unique Landing Page Query

Count Unique Landing Page Title

Count Unique Provenance

Count Unique Ref Subtype

Count Unique Ref Type

Count Unique Ref Url

Count Unique Returning User

Count Unique Session Id

Count Unique Status

Count Unique System Environment

Count Unique System Name

Count Unique System Type

Count Unique Target Environment

Count Unique Target Hostname

Count Unique Target Location City

Count Unique Target Location Continent

Count Unique Target Location Country

Count Unique Target Location Region

Count Unique Target Name

Count Unique Target Type

Count Unique User

Count Unique User Department

Count Unique User Group

Count Unique User Location City

Count Unique User Location Continent

Count Unique User Location Country

Count Unique User Location Region

Count Unique User Role

Count Unique User Type

Max Active Duration

Max Color Threshold

Max Duration

Max Error #

Max Feedback Comment #

Max Inactive Duration

Max Negative Feedback #

Max Page Visited

Max Positive Feedback #

Min Active Duration

Min Color Threshold

Min Duration

Min Error #

Min Feedback Comment #

Min Inactive Duration

Min Negative Feedback #

Min Page Visited

Min Positive Feedback #

Percentile (50th) Active Duration

Percentile (50th) Duration

Percentile (50th) Error #

Percentile (50th) Feedback Comment #

Percentile (50th) Inactive Duration

Percentile (50th) Negative Feedback #

Percentile (50th) Page Visited

Percentile (50th) Positive Feedback #

Percentile (90th) Active Duration

Percentile (90th) Duration

Percentile (90th) Error #

Percentile (90th) Feedback Comment #

Percentile (90th) Inactive Duration

Percentile (90th) Negative Feedback #

Percentile (90th) Page Visited

Percentile (90th) Positive Feedback #

Percentile (95th) Active Duration

Percentile (95th) Duration

Percentile (95th) Error #

Percentile (95th) Feedback Comment #

Percentile (95th) Inactive Duration

Percentile (95th) Negative Feedback #

Percentile (95th) Page Visited

Percentile (95th) Positive Feedback #

Percentile (99.9th) Active Duration

Percentile (99.9th) Duration

Percentile (99.9th) Error #

Percentile (99.9th) Feedback Comment #

Percentile (99.9th) Inactive Duration

Percentile (99.9th) Negative Feedback #

Percentile (99.9th) Page Visited

Percentile (99.9th) Positive Feedback #

Percentile (99th) Active Duration

Percentile (99th) Duration

Percentile (99th) Error #

Percentile (99th) Feedback Comment #

Percentile (99th) Inactive Duration

Percentile (99th) Negative Feedback #

Percentile (99th) Page Visited

Percentile (99th) Positive Feedback #

Standard Deviation Active Duration

Standard Deviation Duration

Standard Deviation Error #

Standard Deviation Feedback Comment #

Standard Deviation Inactive Duration

Standard Deviation Negative Feedback #

Standard Deviation Page Visited

Standard Deviation Positive Feedback #

Total Active Duration

Total Color Threshold

Total Duration

Total Error #

Total Feedback Comment #

Total Inactive Duration

Total Negative Feedback #

Total Page Visited

Total Positive Feedback #

Average Duration

Count

Count Unique Access

Count Unique Color

Count Unique Session Id

Count Unique Snapshot Timestamps

Count Unique Tab Id

Max Duration

Min Duration

Percentile (50th) Duration

Percentile (90th) Duration

Percentile (95th) Duration

Percentile (99.9th) Duration

Percentile (99th) Duration

Standard Deviation Duration

Total Duration

Average Duration

Count

Count Unique Access

Count Unique Color

Count Unique Session Id

Count Unique Snapshot Timestamps

Count Unique Tab Id

Max Duration

Min Duration

Percentile (50th) Duration

Percentile (90th) Duration

Percentile (95th) Duration

Percentile (99.9th) Duration

Percentile (99th) Duration

Standard Deviation Duration

Total Duration

Examples and Configuration