The Situation
Identifying hidden productivity losses
Technologies
Tools used in the case
Results
Continuous measurement of task time
Examples of Insights
Sample findings from monitoring
The Situation
An HR Solution Provider embarked on a mission to streamline its processes and enhance productivity. In pursuit of this goal, they sought the expertise of Germain. The challenge they faced was identifying the sources of inefficiency within their extensive team of HR Plan setters who interacted with brokers and carriers on a daily basis. The solution came in the form of Germain, a real-time analytics platform that delves deep into the data to identify problem areas, determine causes, and provide innovative solutions to overcome them. This HR Solution Provider, striving for continuous improvement, turned to Germain to identify productivity losses among their large workforce involved in setting up HR Plans for Brokers and Carriers. They required a real-time analytics solution capable of pinpointing inefficiencies, identifying causes, and offering potential remedies.Technologies
Implementation
We swiftly empowered our client to:- Monitor SFDC and the HR app in real-time, 24x7 using Germain.
- Configure a comprehensive dashboard that offers insights into employee and process inefficiencies.
Results
Germain now monitors the Client’s HR Plan Administration Application and SFDC instance continuously and in real-time. Through meticulous analysis, it measures the time taken by employees to administer HR plans for each carrier and broker, breaking down every step of the process. This level of granularity allows Germain to uncover the root causes of productivity losses and provide actionable insights to help the client optimize their applications and processes for maximum efficiency. With Germain’s real-time insights, available 24x7, the client can now identify when:
By leveraging Germain’s capabilities, this HR Solution Provider can proactively address inefficiencies, optimize their operations, and drive significant improvements in productivity and performance.
Examples of Insights
Lost Productivity and Time Spent (at scale, for all employees, brokers & carriers)
User Behavior Insights (Confusion, inefficiencies, etc)
Too many manual user actions wasting precious time. Employees had to to copy-paste or manually complete fields and write/edit many emails
On the SFDC app
On the HR Application
Technology Insights (Poor Design, Error, Non-responsive UI, etc)
We also discovered that the internal Web App was sometimes at fault. An unresponsive portion of the UI required employees to click several times.
Automatic processing was found to take minutes to complete. It was never reported as being an issue as that was part of the design.
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The content of this document is proprietary to GERMAIN SOFTWARE.