User Monitoring and Session Replay for SAP (Configure)

Features

Here are details on how to configure Germain UX to monitor Real Users of SAP and analyze their experience with it.

This assumes you have already deployed Germain UX - RUM JS into your SAP instance.

Configure

There is one simple way of enabling Real User Experience and Session Replay Monitoring for SAP:

• Go to Germain Workspace > Left Menu > Wizard > SAP OpenUI

• Enter Name, URL, Privacy details and BOT/Crawler exclusion or not for your SAP.

• Fill in the form and click FINISH to deploy this monitoring

• Go to Germain Workspace > Left Menu > Analytics > UX Monitoring Profiles

• Select UX Monitoring Profile recently created.

KPIs

Please go here to see KPIs for SAP User Experience.

Dashboards

A number of dashboards are preconfigured for SAP, here are just a few main ones, but there might be more.

• Go to Germain Workspace > Left Menu > Dashboards > All

• Search for any “SAP…” dashboards, such as:
  SAP User Experience
  SAP Marketing

Component: RUM JS

Feature Availability: 2017.2 or later