User Monitoring and Session Replay for SAP (Configure)

⚙️ Configure User Monitoring and Session Replay for SAP

📖 Overview

GermainUX monitors user activity and reconstructs sessions for compatible browser-based SAP applications, including:

User Monitoring provides aggregated insights across users and sessions. Session Replay provides detailed context for investigating individual experiences.

GermainUX can capture:

Session Replay reconstructs captured browser activity; it is not a video recording. Replay completeness depends on the application structure, monitoring scope, browser context, and privacy configuration.

📋 Prerequisites

Before enabling User Monitoring and Session Replay:

1. Deploy GermainUX RUM JS in the SAP web application.

2. Confirm that the script runs in the required application context.

3. Create or select the appropriate UX Monitoring Profile.

4. Define applications, URLs, environments, and users in scope.

5. Configure masking and exclusion rules.

6. Confirm that the required network and security policies permit telemetry collection.

For applications contained in cross-origin frames, RUM JS must run inside each frame that needs to be monitored. A script running only in the parent page cannot access protected cross-origin content.

User Monitoring and Session Replay are intended for compatible browser applications. They do not monitor the native SAP GUI desktop client.

✅ Enable User Monitoring

1. Go to Workspace > Analytics > UX Monitoring Profiles.

2. Select the profile associated with the SAP application.

3. Enable user-session and interaction monitoring.

4. Configure the application URLs and environments in scope.

5. Select the user actions and browser telemetry to capture.

6. Configure user and session identification.

7. Save and publish the profile.

8. Open the SAP application and confirm that session data reaches GermainUX.

The available settings may vary by GermainUX version.

🎥 Enable Session Replay

Within the SAP UX Monitoring Profile:

1. Enable Session Replay.

2. Select the applications and environments to record.

3. Configure recording or sampling rules.

4. Define included and excluded users where required.

5. Configure element, field, and page masking.

6. Exclude sensitive or unnecessary content.

7. Set recording and retention requirements.

8. Save and publish the configuration.

9. Generate a test session and verify its replay.

Recording can be limited to selected applications, pages, users, environments, or conditions to control data volume and privacy exposure.

👥 Configure User Identification

GermainUX can associate sessions with an application-provided user identifier when one is available and approved for collection.

Use a stable, non-sensitive identifier such as:

Do not collect passwords, authentication tokens, payment data, or unnecessary personal information.

If no approved identifier is available, GermainUX can still analyze anonymous or pseudonymous sessions.

🏗️ Configure Application Context

Add relevant attributes to make sessions easier to analyze, including:

Consistent application context helps teams compare performance, errors, adoption, and process completion across user populations.

🛒 SAP Commerce Cloud Monitoring

For SAP Commerce Cloud, User Monitoring and Session Replay can capture the customer journey across:

Configure business events for important activities such as:

GermainUX can analyze these events with errors, performance, abandonment, feedback, and Session Replay. Use authoritative server-side order data for confirmed orders and revenue reporting.

Third-party or cross-origin checkout pages can be replayed only when GermainUX monitoring is permitted and deployed in that browser context.

🔒 Privacy Configuration

Configure privacy controls before enabling Session Replay in production.

Mask or exclude:

Available controls can include:

Test privacy rules against every application area included in monitoring.

📊 Analyze User Activity

Use GermainUX dashboards to analyze:

Segment results by application, environment, role, region, browser, device, release, or other configured attributes.

🔎 Investigate with Session Replay

Session Replay can help answer:

When available, correlate the replay with:

Cross-system correlation requires compatible timestamps and shared identifiers. GermainUX does not automatically create browser-to-ABAP execution traces.

🔔 Configure Alerts and Reports

Configure alerts or scheduled reports for conditions such as:

Include links to relevant sessions, replays, dashboards, or error analyses when available.

✅ Validation

After enabling monitoring:

1. Open the SAP application and complete a test process.

2. Confirm that the session appears in GermainUX.

3. Verify pages, views, and user actions.

4. Confirm that errors and network requests are associated with the session.

5. Open the Session Replay and validate the event sequence.

6. Verify that sensitive fields and content are masked.

7. Test included and excluded pages.

8. Confirm that SAP Commerce Cloud events use the correct product, cart, and checkout context.

9. Verify access permissions and retention settings.

10. Confirm that alerts and reports reach the intended recipients.

🔧 Troubleshooting

⛔ Sessions are not collected

Verify that:

Replay is incomplete

Check whether:

🆔 A user cannot be identified

Confirm that:

🛡️ Sensitive information appears in replay

Disable recording for the affected application area until the privacy configuration is corrected. Add the required masking or exclusion rule, test it, and verify previously collected data according to the organization’s security and retention procedures.

ℹ️ Get More Information

GermainUX can help determine which monitoring, analytics and automation capabilities are appropriate for your SAP environment.

Contact GermainUX Support.