BigCommerce Monitoring

Features

Germain is capable of monitoring the uptime, performance, and user experience of BigCommerce applications. It provides you with the necessary tools to track and analyze various aspects of your BigCommerce storefront, allowing you to optimize its performance and enhance the user experience.

With Germain, you can customize the monitoring parameters and configurations based on your specific requirements. This flexibility ensures that the monitoring solution aligns with your unique needs and enables you to focus on the metrics and insights that matter most to your business.

Some of the features that Germain offers for BigCommerce include:

Store Uptime and Performance

Integration-to-BigCommerce

Germain can monitor the integrations between your BigCommerce application and other systems or third-party services. This ensures that all integrations are functioning correctly and provides visibility into any issues that may arise.

By monitoring the uptime, performance, and user experience of your BigCommerce application with Germain, you can identify potential issues, proactively address them, and make data-driven decisions to improve the overall performance and user satisfaction of your storefront.

For more detailed information on the monitoring capabilities and customization options available for BigCommerce applications in Germain, please reach out to the Germain support team. They will provide you with further guidance and assistance in tailoring the monitoring solution to your specific requirements.

Page Load Time

Monitor the load time of your store's web pages. Slow page load times can lead to a poor user experience and impact conversion rates.

Slowness and Error Analysis

Germain provides real-time monitoring and analysis of slowness and errors within your BigCommerce application. It helps you identify performance bottlenecks and errors, allowing you to address them promptly and ensure a seamless user experience.

Uptime

Monitor the uptime and availability of your BigCommerce store. Ensure that it is accessible to customers and not experiencing any downtime.

Website Traffic

Monitor the number of visitors to your BigCommerce store, as well as traffic sources and patterns. Analyze trends and identify peak traffic times to ensure your store can handle the expected load.

Conversion Rates

Track conversion rates, including the number of visitors who make purchases or complete desired actions. Monitor the effectiveness of your marketing campaigns and identify areas for improvement.

Real User Session Recording and Replay

Germain enables you to record and replay user sessions on your BigCommerce application, providing valuable insights into user behavior, navigation patterns, and any potential issues they may encounter.

SEO Performance

Monitor your store's search engine rankings, organic traffic, and keyword performance. Track changes in rankings and identify opportunities for optimizing your store's SEO strategy.

Customer Feedback

Monitor customer reviews and ratings to gauge customer satisfaction. Analyze feedback and take necessary actions to address any issues or concerns raised by customers.

Workflow

Germain allows you to track and analyze the performance and efficiency of your business processes within the BigCommerce platform. This monitoring helps you gain insights into the flow of activities, identify bottlenecks, and optimize your workflows for better productivity and customer satisfaction. With Germain's workflow monitoring for BigCommerce, you can:

Abandoned Carts

Monitor the rate of cart abandonment in your store. Analyze the reasons behind abandoned carts and take actions to optimize the checkout process and reduce abandonment rates.

Customer Journey

Germain allows you to monitor and analyze the customer journey within your BigCommerce store. You can track the steps customers take, such as product browsing, adding items to the cart, checkout process, and post-purchase activities. This helps you understand customer behavior, identify conversion rate optimization opportunities, and enhance the overall user experience.

Inventory Management

Monitor your store's inventory levels to avoid stockouts or overselling. Receive alerts when inventory levels reach a specific threshold to ensure seamless order fulfillment.

Marketing Campaigns

Germain allows you to monitor the performance of marketing campaigns within your BigCommerce store. You can track the effectiveness of promotional activities, monitor the impact on website traffic, conversion rates, and revenue generated. This helps you measure the success of your marketing efforts and make data-driven decisions to optimize campaign performance.

Order Processing

Germain enables you to track the order processing workflow in your BigCommerce store. You can monitor each step of the order fulfillment process, from order placement to payment processing, inventory management, and shipment tracking. This allows you to identify any delays or issues that may occur and take appropriate actions.

Payment Gateway Performance

If you integrate with a payment gateway, monitor its performance. Track successful transactions, identify any failures or errors, and ensure a smooth payment process for customers.

For more detailed information, please reach out to us. We will provide you with specific guidance and assistance tailored to your needs.

Configuration

1. Go to Germain Workspace > Left Menu > Wizard > BigCommerce

   

2. Set Application Name and URL

Deployment

Follow steps from the BigCommerce wizard summary.

You can always come back to these deployments steps:

1. Go to Germain Workspace > Left Menu > Analytics > UX Monitoring Profiles

2. Select UX Monitoring Profile recently created

3. Click Installation in the Configuration Editor

Component: Engine, JS Profiler, RPA Bot Recorder, RUM JS

Feature Availability: Germain 2022.3 or later