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Automation - Bot (tips)

Customers

American Airlines, General Electric

Description

Here are some TIPs on using Germain’s bot (that is integrated with Selenium), all this to help avoid UX and Process issues.

While working with Selenium, a few scenarios can occur which can prevent the bot from performing as expected. Such scenarios are:

  • Bot tries to perform an action before the webpage is fully loaded

  • Bot tries to click on an element before it is ready to be interacted with

We can address these two scenarios by using Explicit wait function provided by Selenium. In order to declare explicit wait, we have to use “Expected Conditions” such as –

  • AlertIsPresent()

  • elementSelectionStateToBe()

  • elementToBeClickable()

  • elementToBeSelected()

  • frameToBeAvaliableAndSwitchToIt()

  • invisibilityOfTheElementLocated()

  • invisibilityOfElementWithText()

  • presenceOfAllElementsLocatedBy()

  • presenceOfElementLocated()

  • textToBePresentInElement()

  • textToBePresentInElementLocated()

  • textToBePresentInElementValue()

  • titleIs()

  • titleContains()

  • visibilityOf()

  • visibilityOfAllElements()

  • visibilityOfAllElementsLocatedBy()

  • visibilityOfElementLocated()

We had a scenario where the synthetic Bot was failing inconsistently. The failure was hard to pin point as it never failed at the same part of the scenario each time.

This failure was caused because the Bot was trying to click on an element before it was in a ready state. This caused the following exception –

Exception in thread "main" org.openqa.selenium.ElementClickInterceptedException:

element click intercepted:

Element <input value="Google Search" aria-label="Google Search" name="btnK" type="submit">

 is not clickable at point (596, 368).

Other element would receive the click: <span>...</span>

Root-cause of the issue

This snippet of code was responsible for causing this inconsistent behavior

     wait.until(ExpectedConditions.visibilityOfElementLocated(By.xpath("//a[text()='Overview']")));

Solution

The following code resolved this issue

     wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//a[text()='Overview']")));

This new code is more stable because it waits for the element to be clickable before it tries to perform an action on it.

Complete Solution - Full Synthetic Scenario

import java.io.File;

import org.apache.commons.io.FileUtils;

import org.openqa.selenium.OutputType;

import org.openqa.selenium.TakesScreenshot;

import org.openqa.selenium.logging.LogEntry;

import org.openqa.selenium.logging.LogEntries;

import org.openqa.selenium.logging.LogType;

import java.text.SimpleDateFormat; 

import java.util.Date; 

 

//Login

driver.manage().deleteAllCookies();

WebDriverWait wait = new WebDriverWait(driver,120);

log.info("URL - {}", context.resolveConfigurationReference("url"));

driver.get(context.resolveConfigurationReference("url"));

driver.manage().window().maximize();

 

JavascriptExecutor js = ((JavascriptExecutor) driver);

 

// Login Screen

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[@id='identifierInput']")));

//Fill username and password

driver.findElement(By.xpath("//*[@id='identifierInput']")).sendKeys(context.resolveConfigurationReference("Call Center User").username);

log.info("Username entered");

//Click next button

driver.findElement(By.xpath("//*[@id='post-button']")).click();

//Fill password

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[@id='password']")));

driver.findElement(By.xpath("//*[@id='password']")).sendKeys(credentials.password.value);

log.info( "Password entered") ;

 

//Click Login Button

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[@id='remember-me-login-button']")));

driver.findElement(By.xpath("//*[@id='remember-me-login-button']")).click();

log.info("Login button clicked");

 

//Wait for home to load

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("/html/body/div[1]/div/div[4]/div/div/div[1]/div[2]/ul/li/a")));

 

//Click ProdiGE tab

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("/html/body/div[1]/div/div[4]/div/div/div[1]/div[1]/ul/li[11]/a")));

driver.findElement(By.xpath("/html/body/div[1]/div/div[4]/div/div/div[1]/div[1]/ul/li[11]/a")).click();

log.info("ProdiGE tab clicked");

 

//Verify ProiGE Screenhas loaded

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//a[text()='Overview']")));

 

//Click Equipment Id field

element = driver.findElement(By.xpath("//*[@placeholder='Equipment Id']"));

js.executeScript("arguments[0].click();", element);

log.info("Equipment Id field clicked");

 

//Enter Equipment Id - System ID

driver.findElement(By.xpath("//*[@placeholder='Equipment Id']")).sendKeys(context.resolveConfigurationReference("systemId"));

log.info("Entered Equipment Id");

 

//Click Search by System Id  

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[@title='Search Center:Search System Id']")));

element = driver.findElement(By.xpath("//*[@title='Search Center:Search System Id']"));

js.executeScript("arguments[0].click();", element);

log.info("Clicked Search by System Id");

 

////////////////////////////// Save for later \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

// //Enter Equipment Id - Serial #

// driver.findElement(By.xpath("//*[@placeholder='Equipment Id']")).sendKeys(context.resolveConfigurationReference("Serial Number"));

// log.info("Entered Equipment Id");

 

// //Click Search by Serial #  

// wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[@title='Search Center:Search Serial #']")));

// element = driver.findElement(By.xpath("//*[@title='Search Center:Search Serial #']"));

// js.executeScript("arguments[0].click();", element);

// log.info("Clicked Search by Serial #");

////////////////////////////// Save for later \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

 

//Wait for search to complete 

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[@id='left-arrow']/i")));

 

//Click Create SR  

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[@title='Assets:Create SR']")));

driver.findElement(By.xpath("//*[@title='Assets:Create SR']")).click();

log.info("Clicked Create SR");

 

//Click New Button

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[@title='Service Request:New']")));

driver.findElement(By.xpath("//*[@title='Service Request:New']")).click();

log.info("Clicked New Button");

Thread.sleep(1000);

 

//Click SR Type dropdown

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[@aria-label='SR Type']/following-sibling::span")));

// driver.findElement(By.xpath("//*[@aria-label='SR Type']/following-sibling::span")).click();

element = driver.findElement(By.xpath("//*[@aria-label='SR Type']/following-sibling::span"));

Actions actions = new Actions(driver);

actions.moveToElement(element).click().build().perform();

// element = driver.findElement(By.xpath("//*[@aria-label='SR Type']/following-sibling::span"));

// js.executeScript("arguments[0].click();", element);

log.info("Clicked SR Type dropdown ");

 

//Enter input in SR Type 

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//ul[@class='ui-menu ui-widget ui-widget-content ui-autocomplete ui-front']/descendant::div[text()='Corrective Repair']")));

driver.findElement(By.xpath("//ul[@class='ui-menu ui-widget ui-widget-content ui-autocomplete ui-front']/descendant::div[text()='Corrective Repair']")).click();

log.info("Entered input in SR Type");

 

//Enter value in problem description 

element = driver.findElement(By.xpath("//*[@aria-label='Problem Description']"));

driver.findElement(By.xpath("//*[@aria-label='Problem Description']")).click();

driver.findElement(By.xpath("//*[@aria-label='Problem Description']")).sendKeys("Germain RPA Test");

log.info("Entered value in problem description");

Thread.sleep(1000);

 

//Click contacts icon 

driver.findElement(By.xpath("//*[@aria-label='Selectable Contact']/following-sibling::span")).click();

log.info("Clicked contacts icon");

 

//Wait for contacts applet to load 

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[@title='Add Contacts:Affiliated Contacts']")));

log.info("Contacts applet loaded");

 

//Click on All Contacts

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[contains(@title,'Add Contacts:All Contacts')]")));

driver.findElement(By.xpath("//*[contains(@title,'Add Contacts:All Contacts')]")).click();

log.info("Clicked on All Contacts");

Thread.sleep(2000);

 

//Click on Query

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[contains(@title,'Add Contacts:Query')]")));

driver.findElement(By.xpath("//*[contains(@title,'Add Contacts:Query')]")).click();

log.info("Clicked on Query");

 

// wait.until(ExpectedConditions.alertIsPresent()).dismiss();

// driver.switchTo().alert().dismiss();

// js.executeScript("window.alert = function() {};");

 

//Type in Last Name

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("(//input[contains(@name,'Last_Name')])")));

driver.findElement(By.xpath("(//input[contains(@name,'Last_Name')])")).click();

driver.findElement(By.xpath("(//input[contains(@name,'Last_Name')])")).sendKeys(context.resolveConfigurationReference("lastName"));

log.info("Typed in Last Name");

 

//Type in First Name

driver.findElement(By.xpath("(//*[contains(@aria-roledescription,'First Name')])")).click();

driver.findElement(By.xpath("(//*[contains(@name,'First_Name')])")).sendKeys(context.resolveConfigurationReference("firstName"));

log.info("Typed in First Name");

 

//Click on Go

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("(//*[contains(@title,'Add Contacts:Go')])")));

driver.findElement(By.xpath("(//*[contains(@title,'Add Contacts:Go')])")).click();

log.info("Clicked on Go");

 

Thread.sleep(2000);

 

//Click on Add Contact

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//div[@class='siebui-popup-btm siebui-mvg-btn-modifier']/descendant::button[@title='Contacts:Add >']")));

driver.findElement(By.xpath("//div[@class='siebui-popup-btm siebui-mvg-btn-modifier']/descendant::button[@title='Contacts:Add >']")).click();

log.info("Clicked on Add Contact");

 

Thread.sleep(1000);

 

//Click on Ok

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//div[@class='siebui-popup-btm siebui-mvg-btn-modifier']/descendant::button[@title='Contacts:OK']")));

driver.findElement(By.xpath("//div[@class='siebui-popup-btm siebui-mvg-btn-modifier']/descendant::button[@title='Contacts:OK']")).click();

log.info("Clicked on Ok");

 

//Select safety concern 

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("/html/body/div[1]/div/div[6]/div/div[7]/div/div[1]/div[3]/div[2]/div/form/div/span/div[3]/div/div/table/tbody/tr[8]/td[2]/div/span")));

driver.findElement(By.xpath("/html/body/div[1]/div/div[6]/div/div[7]/div/div[1]/div[3]/div[2]/div/form/div/span/div[3]/div/div/table/tbody/tr[8]/td[2]/div/span")).click();

log.info("Safety concern drop down clicked");

 

//Select None reported 

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//li[@class='ui-menu-item']/descendant::div[text()='None Reported']")));

driver.findElement(By.xpath("//li[@class='ui-menu-item']/descendant::div[text()='None Reported']")).click();

log.info("None Reported clicked");

 

//Click on Equipment status radio button 

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[contains(@aria-label,'Equipment Status System Up')]")));

driver.findElement(By.xpath("//*[contains(@aria-label,'Equipment Status System Up')]")).click();

log.info("Clicked on Equipment status radio button");

Thread.sleep(2000);

 

//Click menu button 

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[contains(@aria-label,'Service Request:Menu')]")));

element = driver.findElement(By.xpath("//*[contains(@aria-label,'Service Request:Menu')]"));

js.executeScript("arguments[0].click();", element);

log.info("Clicked on menu button");

Thread.sleep(1000);

 

//Click on save button 

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//ul[@class='siebui-appletmenu ui-menu ui-widget ui-widget-content']/descendant::li[@data-caption='Save Record                [Ctrl+S]']")));

driver.findElement(By.xpath("//ul[@class='siebui-appletmenu ui-menu ui-widget ui-widget-content']/descendant::li[@data-caption='Save Record                [Ctrl+S]']")).click();

log.info("Clicked on save button");

Thread.sleep(5000);

 

//Save SR #

String srNumber = driver.findElement(By.xpath("//div[@class='siebui-btn-grp-applet']/descendant::input[@aria-label='SR #']")).getAttribute("value");

log.info("SR # - {}", srNumber);

transaction.pid = srNumber;

Thread.sleep(3000);

 

//Click on Activity new button 

Thread.sleep(3000);

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[contains(@aria-label,'Dispatch:New')]/span")));

// driver.findElement(By.xpath("//*[contains(@aria-label,'Dispatch:New')]")).click();

element = driver.findElement(By.xpath("//*[contains(@aria-label,'Dispatch:New')]"));

actions = new Actions(driver);

actions.moveToElement(element).click().build().perform();

log.info("New Activity record");

Thread.sleep(5000);

 

// //Click Activity type drop down 

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[@aria-label='Activity Type']/following-sibling::span")));

driver.findElement(By.xpath("//*[@aria-label='Activity Type']/following-sibling::span")).click();

log.info("Clicked Activity type drop down");

Thread.sleep(2000);

 

// //Click Activity type field support

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//ul[@class='ui-menu ui-widget ui-widget-content ui-autocomplete ui-front']/descendant::div[text()='Field Support']")));

driver.findElement(By.xpath("//ul[@class='ui-menu ui-widget ui-widget-content ui-autocomplete ui-front']/descendant::div[text()='Field Support']")).click();

 

// //Click Activity status drop down 

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[@aria-label='Activity Status']/following-sibling::span")));

driver.findElement(By.xpath("//*[@aria-label='Activity Status']/following-sibling::span")).click();

log.info("Clicked Activity status drop down");

Thread.sleep(1000);

 

//Click Activity status open

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//ul[@class='ui-menu ui-widget ui-widget-content ui-autocomplete ui-front']/descendant::div[text()='Open']")));

driver.findElement(By.xpath("//ul[@class='ui-menu ui-widget ui-widget-content ui-autocomplete ui-front']/descendant::div[text()='Open']")).click();

log.info("Clicked Activity status Open");

 

// //Click Save Activity

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[contains(@aria-label,'Dispatch:Save')]")));

driver.findElement(By.xpath("//*[contains(@aria-label,'Dispatch:Save')]")).click();

log.info("Clicked on Save Activity");

Thread.sleep(10000);

 

//Save Activity # to file

String activityNumber = driver.findElement(By.xpath("//div[@class='siebui-btn-grp-applet']/descendant::input[@aria-label='Activity']")).getAttribute("value");

log.info("Activity # - {}", activityNumber);

transaction.tid = activityNumber;

FileUtils.writeStringToFile(new File("activity-number.txt"), activityNumber);

 

// //Click on Call Management tab 

Thread.sleep(5000);

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[contains(text(),'Call Management')]")));

// driver.findElement(By.xpath("//*[contains(text(),'Call Management')]")).click();

element = driver.findElement(By.xpath("//*[contains(text(),'Call Management')]"));

js.executeScript("arguments[0].click();", element);

log.info("Clicked on Call Management tab");

Thread.sleep(2000);

 

// //Wait for Call Management tab to load 

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[contains(text(),'Unscheduled TS Activities')]")));

log.info("Wait for Call Management tab to load");

 

// //Click Service Request tab 

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("/html/body/div[1]/div/div[4]/div/div/div[1]/div[1]/ul/li[7]")));

driver.findElement(By.xpath("/html/body/div[1]/div/div[4]/div/div/div[1]/div[1]/ul/li[7]")).click();

log.info("Clicked on Service Reuest tab");

 

// //Click on SR Dashboard

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//*[contains(text(),'SR Dashboard')]")));

driver.findElement(By.xpath("//*[contains(text(),'SR Dashboard')]")).click();

log.info("Clicked on SR Dashboard");

 

//Wait for SR Dashboard to load.

wait.until(ExpectedConditions.elementToBeClickable(By.xpath("//div[@class='siebui-applet siebui-collapsible-applet siebui-list Selected siebui-active siebui-applet-active siebui-hilight']/descendant::span[text()='New Field Support Activities']")));

log.info("SR Dashboard to loaded");

Thread.sleep(2000);

 

 

 

 

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