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ServiceAuthentication
Availability8.6.0 or later

Reset a Forgotten Password

Requesting an emailed reset

Password-Reset Email Not Received

Troubleshooting a missing email
Password Reset GermainUX allows users who authenticate with a GermainUX username and password to securely reset a forgotten password from the login page.
This process applies to database-managed GermainUX users. If your organization uses LDAP, Active Directory, OAuth, or another identity provider, reset your password through that provider.

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Reset a Forgotten Password

  1. Open the GermainUX login page.
  2. Click Forgot Password.
    Password Reset: Reset a Forgotten Password
  3. Enter the email address associated with your GermainUX account.
  4. Submit the request.
  5. GermainUX sends a password-reset email to that address.
  6. Open the email and select the password-reset link.
  7. Enter and confirm your new password.
  8. Return to the GermainUX login page and sign in with the new password.

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Password-Reset Email Not Received

If you do not receive the email: For security reasons, GermainUX may display the same confirmation regardless of whether the submitted email address corresponds to an account.

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The content of this document is proprietary to GERMAIN SOFTWARE.