Olark Monitoring

Feature

Germain UX can monitor the health and events occurring via Olark to help identify the quality of communication that goes on between a visitor on a web application and the sales or service individual or an RPA bot.

This data will include:

• Generic events: Chat/CTI Monitoring.

• Olark events: https://www.olark.com/help/commands.

Integration

Germain UX relies on Olark’s API. More details here: https://www.olark.com/api

Component: RUM JS

Feature Availability: 2023.4 or later