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Olark Monitoring


Germain UX can monitor the health and events occurring via Olark to help identify the quality of communication that goes on between a visitor on a web application and the sales or service individual or an RPA bot.

Olark Chat

This data will include:

Olark chat events monitoring by Germain UX

Chat events

Chat conversation BP monitoring by Germain UX

Chat conversation BP


Germain UX relies on Olark’s API. More details here:

Component: RUM JS

Feature Availability: 2023.4 or later

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