Olark Monitoring
Feature
Germain UX can monitor the health and events occurring via Olark to help identify the quality of communication that goes on between a visitor on a web application and the sales or service individual or an RPA bot.
![](../__attachments/3777527874/image-20231220-073500.png?inst-v=baad7441-1094-48da-b263-fa99f8ae5725)
Olark Chat
This data will include:
Generic events: Chat/CTI Monitoring.
Olark events: https://www.olark.com/help/commands.
![Olark chat events monitoring by Germain UX](../__attachments/3777527874/image-20231009-144403.png?inst-v=baad7441-1094-48da-b263-fa99f8ae5725)
Chat events
![Chat conversation BP monitoring by Germain UX](../__attachments/3777527874/image-20231009-144500.png?inst-v=baad7441-1094-48da-b263-fa99f8ae5725)
Chat conversation BP
Integration
Germain UX relies on Olark’s API. More details here: https://www.olark.com/api
Component: RUM JS
Feature Availability: 2023.4 or later