12/31/20 Release Notes

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Monitoring & Analytics - Salesforce.com (12/31/20)

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Description

This month, we have enhanced our UX Monitoring feature for salesforce.com. Our User Replay and RCA features look the same as for other web application. Yet, because of the security constraints imposed by Salesforce.com, our UX Monitoring required specific enhancements which we now support.

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Example

https://vimeo.com/496059241

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Configure

In a week or two, (we will let you know) Germain Chrome Extention will be available on Google Chrome Store. In a month or two (we will let you know) Germain App will be available on Salesforce’s AppExchange store. In the meantime, feel free to reach out to us to get it. SFDC Administrator can decide to _automatically_enable this for all users or let each user enable it.

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Note (other benefits for SalesForce.com)

Other Germain’s Monitoringfeatures (via Germain’s Chrome Extension, Engine and/or JS script) that work for salesforce.com: Germain’s Automationfeatures (via Germain’s Chrome Extension, Engine and/or JS script) that work for salesforce.com:

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Note (other apps)

• all features, that are mentioned here, work for other apps (web, desktop, mobile).

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Monitoring & Analytics - Session Replay (faster/greater insights)

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Description

We have received questions from many of you regarding the features and benefits we announced last month. While there’s no new information compared to our previous announcement, we’d like to offer some clarifications. With our latest features, you can swiftly identify the most critical issues affecting your business, customers, and users from among thousands or millions of session replays and videos. Here’s how these features work:

• Identification of Session Replays Based on Keyword Search: You can now search for specific keywords (e.g., 404, product id=ABC) and instantly pinpoint the 1st, 2nd, 10th, or any critical session replays that are vital to your business.
• Positioning of Session Replay Based on Keywords: Say goodbye to watching hours of user browsing in your eCommerce, CRM, or web application. You can now pinpoint the exact portion of the replay that matters most to your organization with a quick and simple search.
• Highlighting Critical Data on Session Replay: The critical data can be anything you define via the SLA mechanism, such as errors, freezes, or specific business processes that a user engages with. It also includes user activities like mouse clicks, movements, and distinguishing them from browser idle states.

These features save you time and help you focus on what’s most important for your business. More details on Germain’s Real User Monitoring & Session Replay.

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Collaboration - Comment / Share / Track ideas on any metric

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Description

Last month, we had released the first version of our Comment & Ticketing capabilities and since many of you like this feature, we have improved it to allow a number of things such as:

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Screenshot

Collaboration - Create a Ticket, Post a Comment or Note, Attach a file to any metric

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Monitoring & Analytics - Data Anonymization, Exclusion (GDPR)

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Description

To complement what was done last month. Data Anonymization and Exclusion work in the following order of precedence for all technologies: e.g. If an exclusion has already been applied for a field, no further exclusion rule is applied.

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Maintenance - Engine auto-upgrade

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Description

Engines now get automatically upgraded, making it so much easier to deploy a newer version of Germain.

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Other Enhancements & Bugs (12/31/20)

Other Enhancements and Bugs we have resolved this month. More details available upon request: support@germainux.com bugs and enh for release notes 123120.xlsx

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