2023.3 Release Notes - GermainUX Docs

Monitoring And Analytics Features

Dashboard and monitoring updates

Maintenance Features

Platform upkeep and fixes

Security and Vulnerabilities Fixes

Mandatory security updates

New features and enhancements that are available in GermainUX 2023.3 release as of 7/31/23.

Monitoring and Analytics Features

15-Second Backward/Forward Buttons for User Session Replay

Description This enhancement entails the incorporation of 15-second (configurable) backward and forward navigation buttons within the User Session Replay feature. These buttons will enable users to easily navigate the replayed session content.

Backward and Forward User Session Replay RCA Dashboard- GermainUX

Accessing Field Display Settings from Drill-Through Dashboards

Description This feature enhancement aims to provide users with the capability to access the Display Settings of a field directly from within the Drill-Through Dashboard interface. This improvement will streamline the process of managing field display preferences.

View Display Settings from Drill-through Dashboard

Apache ZooKeeper Monitoring

Description Germain comes with preconfigured monitoring for Apache ZooKeeper performance. For details on the advantages and instructions on how to enable this feature, please refer to: Apache Zookeeper Monitoring

Data Point Count, Percent, and Sorting for Filters

Description The Data Point Count and Percent features are now accessible for any value or key performance indicator (KPI) listed within the Filter. This enhanced functionality is applicable across all Aggregate, Pivot, Drill-through, and Root Cause Analysis (RCA) dashboards.

Count and Percent for Duration on Filter - GermainUX

Data Point Count for ‘Add Metric’ and ‘Explore Your Data’

Description The Data Point Count feature is now available for any key performance indicator (KPI) listed within the ‘Add Metric’ and ‘Explore Your Data’ input fields. This enhancement further enriches your data analysis experience.

Data Point Count per KPI on Add Metric - GermainUX

Data Point Count on Explore Your Data - GermainUX

Dashboard-Level ‘Compare To’ Functionality

Description Description The ‘Compare To’ feature has been relocated to the Aggregate Dashboard level, eliminating the need for manual interaction by clicking on ‘Compare To’ for individual portlets. This enhancement streamlines the process and improves user experience.The ‘Compare To’ feature has been relocated to the Aggregate Dashboard level, eliminating the need for manual interaction by clicking on ‘Compare To’ for individual portlets. This enhancement streamlines the process and improves user experience.

Displaying All Workflows in Table Portlet

Description

Displaying All Workflows in Table Portlet

Description This feature enhancement enables the Table Portlet to showcase the performance of all monitored Workflows or Business Processes within a single view.This feature enhancement enables the Table Portlet to showcase the performance of all monitored Workflows or Business Processes within a single view. Several other Portlets (Table, N-Table, Funnel, Geo Map, Trend Graph, etc.) can be utilized for analyzing Workflow performanceSeveral other Portlets (Table, N-Table, Funnel, Geo Map, Trend Graph, etc.) can be utilized for analyzing Workflow performance.

Table showing multiple Workflows - GermainUX

EC2/EBS Burst Balance Monitoring

Description

EC2/EBS Burst Balance Monitoring

Description Germain now comes preconfigured with the ability to monitor the EBS Burst Balance of EC2 instances. In the event that any of these instances approach depletion of IOPS (Input/Output Operations Per Second), alerts will be generated to ensure timely response and management.Germain now comes preconfigured with the ability to monitor the EBS Burst Balance of EC2 instances. In the event that any of these instances approach depletion of IOPS (Input/Output Operations Per Second), alerts will be generated to ensure timely response and management. ExampleExample

EC2 Dashboard showing EBS Burst Balance- GermainUX

Configure

Within the rule that manages the output from the aforementioned command, we execute an additional command to retrieve the precise metric value. In this scenario, the component operates on an hourly basis, with the period and start/end times adjusted accordingly.

2023.3 Release Notes: EC2/EBS Burst Balance Monitoring

Another rule captures the output of the burst metric for each instance and stores it as a metric within Germain Datastore:

2023.3 Release Notes: EC2/EBS Burst Balance Monitoring, image 2

Editable Operational Dashboard for a Perfect 360° View

Description Within the rule that manages the output from the aforementioned command, we execute an additional command to retrieve the precise metric value. In this scenario, the component operates on an hourly basis, with the period and start/end times adjusted accordingly.

Another rule captures the output of the burst metric for each instance and stores it as a metric within Germain Datastore:

Editable Operational Dashboard for a Perfect 360° View

Description This feature enables the customization of the Operational Dashboard. Users can easily add or remove columns across all tabs for a personalized experience and a 360 degree view that fits their Organization and Operational needs.

More details on the .

Formatting Enhanced for Comprehensive Insights

Description

Formatting Enhanced for Comprehensive Insights

Description Within the GermainUX workspace, several areas required refining in terms of formatting and string presentation. This refinement is aimed at facilitating swifter problem analysis. The following are examples of locations where string formatting has been improved to enhance readability: Within the GermainUX workspace, several areas required refining in terms of formatting and string presentation. This refinement is aimed at facilitating swifter problem analysis. The following are examples of locations where string formatting has been improved to enhance readability:Http Request Body

Filter

Flow Graph Display for Comprehensive Customer Journey

Description This enhancement involves the implementation of a capability to visualize the entire customer journey, spanning across multiple applications and channels, within a single Flow Graph. The provided screenshot serves as a mockup to illustrate the concept. Several other Portlets (Table, N-Table, Funnel, Geo Map, Trend Graph, etc.) can be utilized for analyzing the Customer Journey.Several other Portlets (Table, N-Table, Funnel, Geo Map, Trend Graph, etc.) can be utilized for analyzing the Customer Journey.

Flow Graph showing Customer Journey Across Channels - GermainUX

Links to understand relationship between Configuration Objects

Description This enhancement helps understand the relationship between configuration objects (Kpi, Sla, Alert, Synthetic Transaction, etc). You can now find links on any of the Configuration Dashboards (in Analytics, Automation, Systems folders).

Links to understand relationship between Data and Configuration objects

Description This enhancement helps in understanding how a data point was collected. In the Root Cause Analysis (RCA) dashboard, there is now an info icon that provides links to the KPI of the data points, the Component/Engine/Agent responsible for collecting the data, and the Data Source for which the data was collected.

Measures Management for Summary Portlet (Drill-Through Dashboard)

Description This enhancement enables the capability to add or remove measures within the Summary portlet of any Drill-Through dashboard. For instance, measures like Count, Duration, Total Duration, Percentile 99 Duration, and more can be flexibly managed.

Summary Portlet on Drill-through Dashboard - GermainUX

Pin Drill-Through or Pivot Dashboards

Description This enhancement enables the ability to pin any Drill-Through or Pivot dashboards. This way, you can conveniently access them from GermainUX’s Workspace Menu > Dashboards.

Pin a Drill-through Dashboard - GermainUX

Options to Pin a Drill-through Dashboard - GermainUX

Options to Pin a Pivot Dashboard - GermainUX

Rage Click Counter on User Session Replay Window

Description A Rage Click counter is now prominently displayed on Replay windows. This addition enhances the ability to comprehend which part of the user interface (UI) a user interacted with repeatedly, offering valuable insights into user behavior.

Reordering Pinned Dashboards

Description This enhancement enables the reordering of all User-Pinned Dashboards under Workspace Menu > Dashboards.

Report Dashboard

Links to understand relationship between Configuration Objects

Links to understand relationship between Data and Configuration objects

Measures Management for Summary Portlet (Drill-Through Dashboard)

Pin Drill-Through or Pivot Dashboards

Description This enhancement enables the ability to pin any Drill-Through or Pivot dashboards. This way, you can conveniently access them from GermainUX’s Workspace Menu > Dashboards.

Rage Click Counter on User Session Replay Window

Reordering Pinned Dashboards

Description This enhancement enables the reordering of all User-Pinned Dashboards under Workspace Menu > Dashboards.

Report Dashboard

Description The Report Dashboard is now accessible to facilitate the management of Automated Reports.

User Role Lookup Mechanism Enhanced for Business Impact Analysis

Description In order to comprehensively grasp which segments of an organization are affected by a UX issue, Germain has the capacity to automatically identify the role of a user who encountered a UX problem. Although this feature has been available since 2014, the 2023.3 Release presents refinements for increased flexibility. Recognizing the user’s role varies across applications such as Salesforce, Siebel, Shopify, etc., and can sometimes be complex. The Report Dashboard is now accessible to facilitate the management of Automated Reports.

User Role Lookup Mechanism Enhanced for Business Impact Analysis

To elaborate, we have introduced support for Key Expressions with multiple values. The Key Expression leverages the existing keyproperty, now allowing you to specify multiple fields, such as user,system.environment. This generates a key in the format of: <username>|<environment>.

Example (for Oracle Siebel CRM)

In this case for Oracle Siebel CRM:

select u.LOGIN, p.POSTN_TYPE_CD "Primary Role"
from siebel.s_contact e, siebel.S_USER u, siebel.S_POSTN p
where 1=1
and e.pr_held_postn_id = p.par_row_id
and e.par_row_id = u.par_row_i

Workspace Branch Name of Oracle Siebel CRM

Description The Oracle Siebel CRM Workspace Branch Name is now captured and accessible on any GermainUX RCA dashboard. This enhancement facilitates simplified troubleshooting of issues.

Workspace Branch Name of Siebel CRM - GermainUX

Workspace-Level Decimal Point Configuration

Description This enhancement grants users the capability to establish a default Decimal Point setting at the GermainUX Workspace Level. As a result, there’s no longer a need to manually configure it for each individual Portlet across all Dashboards. Moreover, this setting can be customized at the portlet or dashboard level, allowing for specific overrides as required.

Maintenance Features

Data Source Dashboard

Description The Data Source dashboard is now accessible, allowing you to effectively manage all the data sources from which GermainUX collects data or executes transactions. A Data Source can encompass any software or hardware resource. Furthermore, the customization of Data Source categories, among other entities, is available to better align with various environments.

Distributed Storage for Static Resources

Description Germain has transitioned to utilizing AWS/S3 for storing large static resources through the utilization of ExternalResourceAdapter. Previously, static resources were stored on the filesystem, necessitating the configuration of network shares across servers hosting Tomcat instances.

Elastic 8.x Support

Description GermainUX has been enhanced to provide support for utilizing Elastic 8.x as a data store, expanding the range of supported versions beyond our previous offerings.

Enhanced Security for Kibana and Germain Communication

Description In order to establish secure login functionality for Kibana and ensure encrypted communication between the Elastic Search data store and Germain Services, please refer to: Secure Elasticsearch and Kibana

Enhancements to GermainUX - RUM Extension for Non-Javascript Injectable Applications (e.g. Salesforce Lightning, Classic)

Description The GermainUX - RUM Extension, designed to monitor real user experiences of applications without requiring JavaScript injection, has received several updates to improve functionality in such scenarios (e.g. Salesforce Lightning, Classic).

Centralized Browser Extension Configuration: The configuration settings for the browser extension are now fetched from the Germain Enterprise Server, streamlining the setup process.
Cross Origin iFrame Support: The extension now includes support for cross-origin iFrames, expanding its capabilities to monitor a wider range of embedded content.
Multiple Germain URL Support: Many clients operate both QA and PROD instances of the monitored application as well as the monitoring application (GermainUX). This enhancement enables Monitored Users to install a single Germain RUM Extension in their browser, which can seamlessly transmit UX data to either the QA or Prod environments.

These updates collectively enhance the GermainUX - RUM Extension’s versatility and ease of use for applications where traditional JavaScript injection is not feasible.

2023.3 Release Notes: Enhancements to GermainUX - RUM Extension for Non-Javascript Injectable Applications (e.g. Salesforce Lightning, Class

Support for Tomcat 9

Description Germain Enterprise is now compatible with Tomcat 9, offering the capability to run on this version of the server.

Security and Vulnerabilities Fixes

All customers are required to apply the following patches to update Germain

Description In alignment with our SOC2 compliance program, we are notifying you about security vulnerabilities identified in Germain version 2023.2. We have developed patches to address these issues in both version 2023.2 and older releases. Our commitment is to provide you with comprehensive assistance regarding these concerns. If you haven’t already, kindly generate a ticket through Germain Support Ticket Creation or reach out via email at support@germainux.com.

Vulnerability	Severity	Scope	Detected	Reviewed	Resolved	Affected versions	Fix implemented in	Link
[CVE-2023-34034]	HIGH	spring-security-web [5.7.8] -> [5.7.10]	7/23/2023	7/25/2023	7/25/2023	2023.2+	2023.2-32, 2023.3-21	https://nvd.nist.gov/vuln/detail/CVE-2023-34034

2023.2-32
Download:
https://germain-apm.s3.us-west-2.amazonaws.com/GermainAPM/2023/GermainAPMEngine-2023.2-32-binary.tar.gz
https://germain-apm.s3.us-west-2.amazonaws.com/GermainAPM/2023/GermainAPMEngine-2023.2-32-binary.zip
GermainAPMServer-2023.2-32-binary.tar.gz (no longer available)
GermainAPMServer-2023.2-32-binary.zip (no longer available)
GermainAPMService-2023.2-32-binary.tar.gz (no longer available)
GermainAPMService-2023.2-32-binary.zip (no longer available) Docker:
public.ecr.aws/h0m9e4y5/germainapm-engines:2023.2-32
public.ecr.aws/h0m9e4y5/germainapm-server:2023.2-32
public.ecr.aws/h0m9e4y5/germainapm-services:2023.2-32 2023.3-21
Download:
https://germain-apm.s3.us-west-2.amazonaws.com/GermainAPM/2023/GermainAPMEngine-2023.3-21-binary.tar.gz
https://germain-apm.s3.us-west-2.amazonaws.com/GermainAPM/2023/GermainAPMEngine-2023.3-21-binary.zip
https://germain-apm.s3.us-west-2.amazonaws.com/GermainAPM/2023/GermainAPMServer-2023.3-21-binary.tar.gz
GermainAPMServer-2023.2-21-binary.zip (no longer available)
https://germain-apm.s3.us-west-2.amazonaws.com/GermainAPM/2023/GermainAPMService-2023.3-21-binary.tar.gz
https://germain-apm.s3.us-west-2.amazonaws.com/GermainAPM/2023/GermainAPMService-2023.3-21-binary.zip Docker:
public.ecr.aws/h0m9e4y5/germainapm-engines:2023.3-21
public.ecr.aws/h0m9e4y5/germainapm-server:2023.3-21
public.ecr.aws/h0m9e4y5/germainapm-services:2023.3-21

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Monitoring And Analytics Features

Maintenance Features

Security and Vulnerabilities Fixes

​Monitoring and Analytics Features

​15-Second Backward/Forward Buttons for User Session Replay

​Accessing Field Display Settings from Drill-Through Dashboards

​Apache ZooKeeper Monitoring

​Data Point Count, Percent, and Sorting for Filters

​Data Point Count for ‘Add Metric’ and ‘Explore Your Data’

​Dashboard-Level ‘Compare To’ Functionality

​Displaying All Workflows in Table Portlet

​Displaying All Workflows in Table Portlet

​EC2/EBS Burst Balance Monitoring

​EC2/EBS Burst Balance Monitoring

​Editable Operational Dashboard for a Perfect 360° View

​Editable Operational Dashboard for a Perfect 360° View

​Formatting Enhanced for Comprehensive Insights

​Formatting Enhanced for Comprehensive Insights

​Flow Graph Display for Comprehensive Customer Journey

​Flow Graph Display for Comprehensive Customer Journey

​Links to understand relationship between Configuration Objects

​Links to understand relationship between Data and Configuration objects

​Measures Management for Summary Portlet (Drill-Through Dashboard)

​Pin Drill-Through or Pivot Dashboards

​Rage Click Counter on User Session Replay Window

​Reordering Pinned Dashboards

​Report Dashboard

​Links to understand relationship between Configuration Objects

​Links to understand relationship between Data and Configuration objects

​Measures Management for Summary Portlet (Drill-Through Dashboard)

​Pin Drill-Through or Pivot Dashboards

​Rage Click Counter on User Session Replay Window

​Reordering Pinned Dashboards

​Report Dashboard

​User Role Lookup Mechanism Enhanced for Business Impact Analysis

​User Role Lookup Mechanism Enhanced for Business Impact Analysis

​Example (for Oracle Siebel CRM)

​Workspace Branch Name of Oracle Siebel CRM

​Workspace-Level Decimal Point Configuration

​Maintenance Features

​Data Source Dashboard

​Distributed Storage for Static Resources

​Elastic 8.x Support

​Enhanced Security for Kibana and Germain Communication

​Enhancements to GermainUX - RUM Extension for Non-Javascript Injectable Applications (e.g. Salesforce Lightning, Classic)

​Support for Tomcat 9

​Security and Vulnerabilities Fixes

​Get Help

Contact GermainUX Support

Can't find what you need?

Monitoring and Analytics Features

15-Second Backward/Forward Buttons for User Session Replay

Accessing Field Display Settings from Drill-Through Dashboards

Apache ZooKeeper Monitoring

Data Point Count, Percent, and Sorting for Filters

Data Point Count for ‘Add Metric’ and ‘Explore Your Data’

Dashboard-Level ‘Compare To’ Functionality

Displaying All Workflows in Table Portlet

Displaying All Workflows in Table Portlet

EC2/EBS Burst Balance Monitoring

EC2/EBS Burst Balance Monitoring

Editable Operational Dashboard for a Perfect 360° View

Editable Operational Dashboard for a Perfect 360° View

Formatting Enhanced for Comprehensive Insights

Formatting Enhanced for Comprehensive Insights

Flow Graph Display for Comprehensive Customer Journey

Flow Graph Display for Comprehensive Customer Journey

Links to understand relationship between Configuration Objects

Links to understand relationship between Data and Configuration objects

Measures Management for Summary Portlet (Drill-Through Dashboard)

Pin Drill-Through or Pivot Dashboards

Rage Click Counter on User Session Replay Window

Reordering Pinned Dashboards

Report Dashboard

Links to understand relationship between Configuration Objects

Links to understand relationship between Data and Configuration objects

Measures Management for Summary Portlet (Drill-Through Dashboard)

Pin Drill-Through or Pivot Dashboards

Rage Click Counter on User Session Replay Window

Reordering Pinned Dashboards

Report Dashboard

User Role Lookup Mechanism Enhanced for Business Impact Analysis

User Role Lookup Mechanism Enhanced for Business Impact Analysis

Example (for Oracle Siebel CRM)

Workspace Branch Name of Oracle Siebel CRM

Workspace-Level Decimal Point Configuration

Maintenance Features

Data Source Dashboard

Distributed Storage for Static Resources

Elastic 8.x Support

Enhanced Security for Kibana and Germain Communication

Enhancements to GermainUX - RUM Extension for Non-Javascript Injectable Applications (e.g. Salesforce Lightning, Classic)

Support for Tomcat 9

Security and Vulnerabilities Fixes

Get Help