Customer Journey
Feature
Germain can be configured to monitor Customer Journey (or KYC process) in near real-time and 24x7.
Configure
See how to configure Customer Journey
Use Case Example
Example of a KYC Business Process that allows real-time monitoring of this flow:
Clients go to a the Bank Branch to open new account (saving, checking, etc)
Clients go on the Bank’s online website to manage his/her checking account
Client calls the Bank for some questions
Client chats online with a Bank CSR to get answers to some questions

Flow graph, Funnel or other portlet types are available for top level and real-time visualization.

