Germain can be configured to monitor Customer Journey (or KYC process) in near real-time and 24x7.


See how to configure Customer Journey

Use Case Example

Example of a KYC Business Process that allows real-time monitoring of this flow:

  • Clients go to a the Bank Branch to open new account (saving, checking, etc)

  • Clients go on the Bank’s online website to manage his/her checking account

  • Client calls the Bank for some questions

  • Client chats online with a Bank CSR to get answers to some questions

Flow graph, Funnel or other portlet types are available for top level and real-time visualization.