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ComponentsEngineJS ProfilerMobileRPA Bot RecorderRUM JSRUM Extension
Availability2017.1 or later

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Critical Error Monitoring

GermainUX automatically detects and analyzes errors affecting Magento visitors, helping teams focus on issues with actual customer and business impact rather than the overall volume of technical errors. GermainUX can help teams:
  • Detect browser and JavaScript errors
  • Detect failed network requests
  • Identify errors affecting actual visitors
  • Distinguish customer-impacting errors from benign technical noise
  • Automatically categorize errors
  • Identify new or previously unseen error categories
  • Quantify the number of affected users and sessions
  • Analyze error trends over time
  • Drill down from an error directly into affected user sessions
  • Alert teams when important or new errors occur
  • Deliver automated error reports
This helps teams move from:
Millions of Technical EventsCustomer-Impacting ErrorsAffected SessionsRoot CauseAction

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Identify New Errors Automatically

GermainUX Categorization can automatically group errors and identify new error categories as they appear. Instead of alerting teams for every occurrence of every error, GermainUX can focus attention on new or meaningful conditions that require investigation.

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Analyze Error Impact

Errors can be analyzed through customizable real-time dashboards and reports to understand:
  • Error frequency
  • Error category
  • Affected users
  • Affected sessions
  • Customer journey impact
  • Conversion impact
  • Trends over time
Teams can drill down into affected sessions and use Session Replay to understand what the visitor experienced before, during, and after the error.

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Alert & Report

Configure real-time alerts for critical or newly detected errors and automated reports to track error volume, trends, impact, and prioritization over time. Error detection, categorization, dashboards, reports, and alerting can be customized according to the requirements of each Magento environment.

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Get Help

Contact GermainUX Support

The GermainUX team helps you get up and running faster, empower your team, turn data into actionable insights, and optimize performance to deliver measurable business outcomes.

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The content of this document is proprietary to GERMAIN SOFTWARE.