RingCentral Monitoring

Features for RingCentral

GermainUX monitors RingCentral, enabling visibility into friction, call duration and interaction trends across your organization.

🔍 Use Case

Track and analyze how long calls last when made through RingCentral — and correlate this data with agent activity, system performance, or CRM usage.

📊 Available Views

• RingCentral Session Insights
  View detailed RingCentral call events within the GermainUX workspace.

• Drillthrough Dashboard Integration
  Access RingCentral metrics alongside other KPIs for deeper performance and user experience analysis.

Synthetic Transactions

Germain allows you to set up synthetic transactions to simulate user interactions or application-level actions within your RingCentral application. By regularly executing these synthetic transactions, Germain can proactively monitor the uptime and performance of your RingCentral application and alert you in case of any issues or deviations from expected behavior.

Uptime and Performance Monitoring for RingCentral

Germain provides multiple ways to monitor the uptime and performance of your RingCentral application. In addition to the proactive approach described above, here are several reactive approaches:

Error Tracking

Monitor and track errors occurring in your RingCentral application. Identify and analyze JavaScript errors, console errors, and network errors to proactively address issues and improve the stability of your application.

Integration Monitoring

Ability to identify integration issues and failures.

Logging and Debugging

Logs are analyzed by germain the way you need it and captures detailed information about errors, warnings, and other events. This helps in troubleshooting and diagnosing issues more effectively.

Network Performance

Monitor network requests made by your RingCentral application to identify any slow or failing requests. Track metrics such as request/response times, latency, and HTTP status codes to optimize API calls and improve overall network performance.

Resource Monitoring

Monitor the utilization of server resources such as CPU, memory, and disk space. This is especially important if your RingCentral application is running on a server or in a cloud environment. Monitoring resource usage helps ensure optimal performance and scalability.

For more detailed information, please reach out to us. We will provide you with specific guidance and assistance tailored to your needs.

Component: JS Profiler, RPA Bot Recorder, RUM JS

Feature Availability: 2025.1 or later