2025.2 Release Notes

GermainUX 2025.2 (Available as of 31 Jan 2026.) expands AI-driven analysis to help teams quickly understand where conversion and adoption break—and what to fix. The release adds at-scale AI session summaries, new real-time dashboards and automated reports, smarter error detection and alerting, and deeper insights across Shopify, checkout, chat, and CRM/ERP workflows. All features are configurable to fit existing processes.

MONITORING AND ANALYTICS FEATURES

Adoption Report (Example)

Customers: Largest US-Based Healthcare Organization

The CRM Adoption report, available out of the box, and fully customizable, shows how well features are being used in your CRM or ERP, highlights adoption-blocking frictions, and tells you exactly when they occur and how to fix them. By default this report includes:

• Adoption Overview

• Work Time By Function

• Work Time By Employee

• Friction by Function (AI driven)

• Technology Time by Function

• Adoption Optimization Ideas (AI driven)

SFDC Adoption Weekly Report (Example):

SFDC CRM Adoption Rate_ 100% (0%), Users_ 2 (0%), Worked Time_ 13+ hours (-60%), Frictions_ 333 (-51%) - 11_26 - 12_2.pdf

(Similar reports are available for other CRM and ERP applications and they all are customizable.)

AI Fact Categorization - Now at Scale

Customers: US Based Largest Healthcare

Expanding on AI Fact Categorization (2025.1), GermainUX now automatically categorizes high-volume data, such as identifying millions of Application Errors—in real time.

Powered by customizable AI prompts, GermainUX’s AI handles the entire process end-to-end, instantly surfacing high-impact issues hidden in noisy datasets and extracting user sentiment to prioritize what truly matters. See use case below.

Categorization Prompt example:

AI Event Analysis

Customers: Largest US-Based Healthcare Organization

This feature enhances root-cause analysis of any event that are detected by GermainUX (e.g. an error) by cross-analyzing GermainUX KPIs and automatically generating actionable recommendations. With GermainUX's AI Event Analysis and Categorization features, issues (e.g. poor adoption, conversion, productivity or ux) are detected faster, explained more clearly, and resolved before they impact the business.

Use Case: “Identify and analyze a new error while ignoring millions of others.”

(Detect New Error → Automatic Analysis → Create & Assign Ticket → Alert)

This customer uses GermainUX to:

• Detect new errors across millions of events using GermainUX’s enhanced Categorization feature and new AI capabilities.
  

  

• Automatically identify root causes using GermainUX’s AI Error Analysis.

• Create ServiceNowticket using GermainUX’s automation framework.

• Alert the appropriate teams using GermainUX’s automation framework.
  

  

AI Explore (at RCA dashboard level)

Customers: American Airlines, Largest US-Based Healthcare Organization, Medpro

Leveraging the new AI Event Analysis mechanism, AI Explore helps quickly diagnose issues by letting AI explain the cause, impact, and recommended actions—just like interacting with ChatGPT.

AI Explore is available on any RCA dashboard and for any KPI in GermainUX.

AI Explore Benefits for Salesforce CRM:

Here for instance, AI Explore turns Salesforce KPI anomalies into clear answers by explaining what’s wrong, why it’s happening across UI, backend, and process, and what action to take.

AI Explore Benefits for Shopify:

Here, a checkout issue that caused customer abandonment, automatically diagnosed:

Here, a customer removed a product from their cart before dropping off, and GermainUX AI performed the analysis:

AI Session Summary (Enhanced)

Customers: American Airlines, Largest US-Based Healthcare Organization, Medpro

The AI Session Summary feature in GermainUX 2025.2 introduces deeper context and scalability.

It now incorporates on-page ambient text, allowing AI to understand what visitors truly engaged with (e.g., which products an eCommerce shopper actually spent time on). In addition, AI-generated summaries and recommendations are now available at scale through automated reports—enabling hundreds or thousands of sessions to be analyzed daily, weekly, or monthly, with top issues and prioritized recommendations clearly surfaced.

AI Summary for an Individual User Session (Example)

AI User Session Summaries & Recommendations at Scale

e.g., in this example, across 50 recorded sessions, daily — fully configurable

• AI Categorization:

  

• AI Summary:

• AI Frictions & Recommendations:

“Compare To” on RCA Dashboard

Customers: American Airlines, ANZ Bank, A $1B+ Revenue Electronic Trading Platform

Automatic “Compare To” portlets are preconfigured on all RCA dashboards.
These portlets automatically show how a given transaction compares with others.
A transaction represents any individual instance of a KPI monitored by GermainUX.

Example: “Compare To” features on the User Click RCA dashboard.

Forecasting (enhanced)

Customers: ANZ Bank

Ability to provide a forecast of any of the KPI configured in GermainUX e.g. Disk Space usage over the next 12 months.

How to use this Forecasting feature?

Scripted SLA mechanism

Customers: Largest US-Based Healthcare Organization

This customer requested a mechanism to trigger alerts when a new error occurs more than X times within a defined time window, rather than on the first occurrence only.

The new Scripted SLA capability enables scheduled SLA checks by running queries directly against the GermainUX datamart—using the same query logic supported by GermainUX’s reporting framework. These checks run automatically and evaluate error volume, frequency, and categorization over time.

What’s new in 2025.2:

Prior to 2025.2, alerts were triggered only on the first occurrence of a new error. Scripted SLAs now enable threshold-based, time-bound detection, significantly reducing alert noise while focusing teams on issues with real operational impact.

Example use case:

When an SLA violation is detected (e.g., a new error category exceeds the defined threshold), GermainUX can automatically trigger follow-up actions such as alerts or downstream workflows.

Shopify Monitoring (Enhancements)

Customers: World’s Most Recognizable Apparel Brands

As we rolled out GermainUX for one of the world’s most iconic apparel brands, we delivered a powerful set of capabilities — built directly into the GermainUX platform and complemented by client-specific, pre-configured intelligence. The result: measurable impact on conversion, customer satisfaction, and long-term customer loyalty. Below is a high-level snapshot of the outcomes.

AI Analysis & Recommendations for Shopify Events

GermainUX monitors every aspect of a Shopify eCommerce site and allows you to dive into frictions as they occur. Using the AI Explore feature, you can ask any question to further understand an issue that occurred for a specific customer or across multiple sessions.

Example of AI Analysis and Recommendations for Shopify Events e.g. Product added to a Cart - GermainUX

AI Sentiment Analysis for Shopify Chats

Understand why customer conversations with chatbots or agents convert—or fail to convert. GermainUX surfaces actionable insights into agent performance, missed opportunities, and the real drivers of conversion.

• Bad Customer Conversation Detection, at scale - Example:
  This portlet helps quantify and categorize poor customer conversations at scale. Teams can drill down into individual chats to review detailed insights and AI-powered recommendations—making it easy to understand what went wrong and how to prevent or resolve similar issues in the future.

• Customer Conversation - Detailed Insights Example:
  This dashboard provides detailed insights into customer conversations with chatbots and live agents, helping teams identify friction, missed opportunities, and conversion impact.

• AI Prompt Example:

More details here: https://docs.germainux.com/main/shopify-monitoring

Cart Abandonment - Business Impact Analysis for Shopify

This is just one example of the many enhancements GermainUX delivers to help teams deeply analyze and optimize conversion on Shopify. In this dashboard, GermainUX surfaces the key causes of cart abandonment, quantifies their impact, and highlights what actions to take to reduce abandonment and recover lost revenue.

Error seen by a Shopify visitor, AI-diagnosed by GermainUX:

Product Availability Field Added to the ShopEvent Model 

This client wanted GermainUX to understand when a clients attempts to buy a product that isn't available for either reason such as:

• Coming Soon

• Out Of Stock

• Limited availability

• etc

Real-Time Dashboards for Shopify

GermainUX offers a range of real-time dashboards available starting in 2025.2, deployable in minutes. Each dashboard is fully customizable, enabling teams to tailor real-time insights, metrics, and recommendations to their specific conversion optimization goals.

• Business Metrics Dashboard:

• Conversion Dashboard:

• eCom Overview dashboard:

• Engagement Dashboard:

Reports for Shopify

GermainUX offers a range of automated reports available starting in 2025.2, which can be enabled in minutes. As always, each report is fully customizable—so teams can tailor insights, metrics, and recommendations to their specific conversion optimization goals.

• CSAT & NPS Report (Weekly – Example):
  A preconfigured CSAT report that reveals satisfaction-killing friction—paired with real-time feedback for closed-loop action.

• Conversion Report (Weekly – Example)

An automated report that highlights where conversion is breaking—and what teams should focus on next.

• Top Conversion Issues & Recommendations Report (Weekly – Example):
  Automated report that tells each team exactly what to fix—by priority and impact.

Search Insights into Third-Party Shopify Plugins

This client wanted clearer insights into how well its third-party search drives product discovery.
New enhancements now track Search Usage, Search-to-PDP success, and automatically flag when a product view originates from a search — enabling more accurate conversion optimization.

MAINTENANCE FEATURES

Automatic Log Collection for failed / crashed services and engines

Customers: N/A

As infrastructure access becomes increasingly restricted, both our support team and our clients’ DevOps teams still need to diagnose and resolve issues quickly and reliably.

With GermainUX, whenever a service or engine encounters a failure, detailed logs are automatically surfaced in the GermainUX workspace — giving administrators immediate visibility to investigate, troubleshoot, and restore operations faster, without needing direct server access.

Remotely Read or write from/to Engine State Store

Customers: N/A

Secure, remote access to read and write an Engine’s state store from the GermainUX workspace, streamlining operations and accelerating issue resolution. More and more DevOps engineers no longer have direct access to product servers, yet still need the ability to maintain monitoring and operations on those systems—without requiring privileged access or logging directly into the servers.

CLIENT TESTIMONIALS

See What Users Say about GermainUX on Shopify!

Customers: AllBirds, ProAirTools, CatherineMichiel

We thank our customers for posting such great reviews—it means the world to us!

More details: Customer reviews about GermainUX on Shopify.

See What Users Say about GermainUX on Salesforce AppExchange!

Customers: Airline, Financial Institution, Insurance Broker, Largest Healthcare

We thank our customers for posting such great reviews—it means the world to us!

More details: Customer reviews about GermainUX on SFDC AppExchange Marketplace.

Hear from a CIO that has used GermainUX for 8 Years!

Customers: Financial Institution

Listen to what the CIO of a large financial institution says about their 8 years of using GermainUX:

SECURITY AND VULNERABILITIES FIXES

Customers: All customers are required to apply the following patches to update Germain

In alignment with SOC 2 compliance, patches have been developed for vulnerabilities identified in GermainUX version 2024.3 and earlier. Please generate a support ticket or contact Germain support for assistance.