2025.2 Release Notes

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Monitoring and Analytics Features

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Adoption Report

The CRM Adoption report gives you a quick rundown of how well features are being used in your CRM or ERP, highlights adoption-blocking frictions, and tells you exactly when they occur and how to fix them. Preconfigured Salesforce Adoption Report (fully customizable):

View a sample weekly Salesforce Adoption Report

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Fact Categorization (At Scale & AI Powered)

Expanding on what we had done in 2025.1, GermainUX now automatically categorizes high-volume data, such as identifying millions of Application Errors—in real time. Use case: Find new technology errors among millions Preconfigured prompt for AI Categorization:

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AI Explore (at RCA dashboard level)

Leveraging the new AI Event Analysis mechanism, AI Explore helps quickly diagnose issues by letting AI explain the cause, impact, and recommended actions—just like interacting with ChatGPT. AI Explore is available on any RCA dashboard and for any KPI in GermainUX. Use Case: Understand the cause of cart abandonment on Shopify: Use Case: Pinpoint the cause of a slow click in CRM or ERP application: Here for instance, AI Explore turns Salesforce KPI anomalies into clear answers by explaining what’s wrong, why it’s happening across UI, backend, and process, and what action to take.

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Session Automatic AI Summary

The AI Session Summary feature in GermainUX 2025.2 introduces deeper context and scalability.

It now incorporates on-page ambient text, allowing AI to understand what visitors truly engaged with (e.g., which products an eCommerce shopper actually spent time on). In addition, AI-generated summaries and recommendations are now available at scale through automated reports—enabling hundreds or thousands of sessions to be analyzed daily, weekly, or monthly, with top issues and prioritized recommendations clearly surfaced.

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Use Case: No need to watch what a user did—AI summarizes it

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Bulk AI Summary of N User Sessions

e.g., in this example, across 50 recorded sessions, daily — fully configurable

• AI Summary:

• AI Recommendations:

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“Compare To” on RCA Dashboard

Automatic “Compare To” portlets are preconfigured on all RCA dashboards.
These portlets automatically show how a given transaction compares with others.
A transaction represents any individual instance of a KPI monitored by GermainUX. Example: “Compare To” features on the User Click RCA dashboard.

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Forecasting (enhanced)

Ability to provide a forecast of any of the KPI configured in GermainUX e.g. Disk Space usage over the next 12 months. How to use this Forecasting feature?

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Scripted SLA mechanism

This customer requested a mechanism to trigger alerts when a new error occurs more than X times within a defined time window, rather than on the first occurrence only. The new Scripted SLA capability enables scheduled SLA checks by running queries directly against the GermainUX datamart—using the same query logic supported by GermainUX’s reporting framework. These checks run automatically and evaluate error volume, frequency, and categorization over time.

What’s new in 2025.2: Prior to 2025.2, alerts were triggered only on the first occurrence of a new error. Scripted SLAs now enable threshold-based, time-bound detection, significantly reducing alert noise while focusing teams on issues with real operational impact. Example use case: When an SLA violation is detected (e.g., a new error category exceeds the defined threshold), GermainUX can automatically trigger follow-up actions such as alerts or downstream workflows.

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Shopify Monitoring (Enhancements)

As we rolled out GermainUX for one of the world’s most iconic apparel brands, we delivered a powerful set of capabilities — built directly into the GermainUX platform and complemented by client-specific, pre-configured intelligence. The result: measurable impact on conversion, customer satisfaction, and long-term customer loyalty. Below is a high-level snapshot of the outcomes.

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AI Sentiment Analysis for Shopify Chats

Understand why customer conversations with chatbots or agents convert—or fail to convert. GermainUX surfaces actionable insights into agent performance, missed opportunities, and the real drivers of conversion.

• Bad Customer Conversation Detection, at scale - Example:
  This portlet helps quantify and categorize poor customer conversations at scale. Teams can drill down into individual chats to review detailed insights and AI-powered recommendations—making it easy to understand what went wrong and how to prevent or resolve similar issues in the future.

• Customer Conversation- Detailed Insights Example:
  This dashboard provides detailed insights into customer conversations with chatbots and live agents, helping teams identify friction, missed opportunities, and conversion impact.

• AI Prompt Example:

More details here: Shopify Operational Experience Intelligence

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Cart Abandonment - Business Impact Analysis for Shopify

This is just one example of the many enhancements GermainUX delivers to help teams deeply analyze and optimize conversion on Shopify. In this dashboard, GermainUX surfaces the key causes of cart abandonment, quantifies their impact, and highlights what actions to take to reduce abandonment and recover lost revenue.

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Product Availability Field Added to the ShopEvent Model

This client wanted GermainUX to understand when a clients attempts to buy a product that isn’t available for either reason such as:

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Real-Time Dashboards for Shopify

GermainUX offers a range of real-time dashboards available starting in 2025.2, deployable in minutes. Each dashboard is fully customizable, enabling teams to tailor real-time insights, metrics, and recommendations to their specific conversion optimization goals.

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Reports for Shopify

GermainUX offers a range of automated reports available starting in 2025.2, which can be enabled in minutes. As always, each report is fully customizable—so teams can tailor insights, metrics, and recommendations to their specific conversion optimization goals.

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Search Insights into Third-Party Shopify Plugins

This client wanted clearer insights into how well its third-party search drives product discovery.
New enhancements now track Search Usage, Search-to-PDP success, and automatically flag when a product view originates from a search — enabling more accurate conversion optimization.

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Maintenance Features

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Automatic Log Collection for failed / crashed services and engines

As infrastructure access becomes increasingly restricted, both our support team and our clients’ DevOps teams still need to diagnose and resolve issues quickly and reliably. With GermainUX, whenever a service or engine encounters a failure, detailed logs are automatically surfaced in the GermainUX workspace — giving administrators immediate visibility to investigate, troubleshoot, and restore operations faster, without needing direct server access.

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Remotely Read or write from/to Engine State Store

Secure, remote access to read and write an Engine’s state store from the GermainUX workspace, streamlining operations and accelerating issue resolution. More and more DevOps engineers no longer have direct access to product servers, yet still need the ability to maintain monitoring and operations on those systems—without requiring privileged access or logging directly into the servers.

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Security and Vulnerabilities Fixes

In alignment with SOC 2 compliance, patches have been developed for vulnerabilities identified in GermainUX version 2024.3 and earlier. Please generate asupport ticket or contact Germain support for assistance.

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Client Testimonials

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See What Users Say about GermainUX on Shopify!

We thank our customers for posting such great reviews—it means the world to us! More details: Customer reviews about GermainUX on Shopify.

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See What Users Say about GermainUX on Salesforce AppExchange!

We thank our customers for posting such great reviews—it means the world to us! More details: Customer reviews about GermainUX on SFDC AppExchange Marketplace.

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Hear from a CIO that has used GermainUX for 8 Years!

Listen to what the CIO of a large financial institution says about their 8 years of using GermainUX:

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