2025.2 Release Notes

New Features & Enhancements in GermainUX 2025.2 – Available as of …..

MONITORING AND ANALYTICS FEATURES

Adoption Report

Customers: Largest US-Based Healthcare Organization

The CRM Adoption report, available out of the box, and fully customizable, shows how well features are being used in your CRM or ERP, highlights adoption-blocking frictions, and tells you exactly when they occur and how to fix them. By default this report includes:

• Adoption Overview

• Work Time By Function

• Work Time By Employee

• Friction by Function (AI driven)

• Technology Time by Function

• Adoption Optimization Ideas (AI driven)

Example of a SFDC Adoption Weekly Report :

SFDC CRM Adoption Rate_ 100% (0%), Users_ 2 (0%), Worked Time_ 13+ hours (-60%), Frictions_ 333 (-51%) - 11_26 - 12_2.pdf

(Similar reports are available for other CRM and ERP applications and they all are customizable.)

AI Error Analysis

Customers: Largest US-Based Healthcare Organization

This feature enhances root-cause analysis of errors by cross-analyzing GermainUX KPIs and automatically generating actionable recommendations to resolve the issue. With AI Error Analysis and intelligent Error Categorization, issues are detected faster, explained more clearly, and resolved before they impact the business.

Use Case

This customer uses GermainUX to:

• Detect new errors among millions of events (using GermainUX’s Categorization feature)

• Automatically identify root causes (using GermainUX’s AI-Based Error Analysis feature)

• Create ServiceNowtickets (using GermainUX’s automation framework)

• Alert the appropriate teams (using GermainUX’s automation framework)
  — all in real time
  

Alert Example automatically pro:

AI analysis Example: :

AI Analysis & Recomendations for all KPIs

For any KPI in GermainUX — whether out of the box or custom — deeper, AI-driven analysis and actionable recommendations are automatically provided on the RCA (Root-Cause Analysis) dashboard.

Benefits example for Salesforce CRM:

Here for instance, AI Explore turns Salesforce KPI anomalies into clear answers by explaining what’s wrong, why it’s happening across UI, backend, and process, and what action to take.

AI Session Summary (Enhanced)

Customers: MedPro

Two enhancements to the AI-Session Summary feature are now made available in 2025.2:

1. Ambient Text
   Summary is now able to take some of the ambient text on page into account, making the insights even more valuable (e.g. what product does that ecom visitor truly spent time on).

2. Optimization Recommendations
   GermainUX now enriches session summaries with AI-driven optimization ideas and actionable recommendations. That AI-driven recommendation is available for each individual session and at scale (for as many sessions as needed).
   
   Example of a AI Summary at the Session level:

   

Example of an AI Summary at Scale (e.g., in this example, across 50 recorded sessions — fully configurable):

“Compare To” on RCA Dashboard

Customers: Tradeweb

Automatic “Compare To” portlets are preconfigured on all RCA dashboards.
These portlets automatically show how a given transaction compares with others.
A transaction represents any individual instance of a KPI monitored by GermainUX.

Example: “Compare To” features on the User Click RCA dashboard.

Forecasting

Customers: ANZ Bank

Ability to provide a forecast of any of the KPI configured in GermainUX e.g. Disk Space usage over the next 12 months.

How to use this Forecasting feature?

Scripted SLA mechanism

Customers: Largest US-Based Healthcare Organization

This customer requested the implementation of a mechanism that triggers an alert when a new error occurs more than X times within a specified time period.
Previously, alerts were triggered on the first occurrence of a new error.
This feature — along with several others — is now available to all clients in release 2025.2.

Shopify Monitoring (Enhancements)

Customers: World’s Most Recognizable Apparel Brands

As we rolled out GermainUX for one of the world’s most iconic apparel brands, we delivered a powerful set of capabilities — built directly into the GermainUX platform and complemented by client-specific, pre-configured intelligence. The result: measurable impact on conversion, customer satisfaction, and long-term customer loyalty. Below is a high-level snapshot of the outcomes.

eCom Overview Dashboard

Conversion Dashboard

Engagement Dashboard

Business Metrics Dashboard

Conversion Report

The Conversion automated report gives a clear, executive-level view of performance, key roadblocks, and actionable recommendations (AI-Powered) — fully customized for each client.

Available by default in 2025.2, it is automatically generated by GermainUX and delivered to clients every week.

eCommerce Conversion 4.2% (17%) - 12_27_25-01_02_26.pdf

Example of AI-Powered Recommendations on how to optimize Conversion (with AI prompt available to accomodate needs):

CSAT Automated Report

The CSAT automated report now comes preconfigured to instantly reveal the frictions that put customer satisfaction at risk across your eCommerce and CRM experiences. Combined with GermainUX’s real-time Feedback popup, teams gain a complete, closed-loop view of what customers feel, why they feel it, and exactly what to fix to improve satisfaction.

NPS Automated Report

The new preconfigured NPS report instantly pinpoints the frictions hurting customer loyalty, helping teams protect revenue and accelerate growth.

Chat Monitoring

This client wanted clear visibility into why online chats succeed or fail to convert — gaining actionable insight into agent performance, missed opportunities during conversations, and the true drivers behind conversion outcomes.

More details here: https://docs.germainux.com/main/shopify-monitoring

Product Availability field to ShopEvent model 

This client wanted GermainUX to understand when a clients attempts to buy a product that isn't available for either reason such as:

• Coming Soon

• Out Of Stock

• Limited availability

• etc

Search Monitoring & Insights

This client wanted clearer insights into how well its third-party search drives product discovery.
New enhancements now track Search Usage, Search-to-PDP success, and automatically flag when a product view originates from a search — enabling more accurate conversion optimization.

Shopify Cart Abandonment Analysis

And from the above Conversion report, Here you get all kinds of business, UX, and technology-related details specific to an abandoned cart on a Shopify eCommerce site. Similar analysis is also available at scale. This is just a tiny example of the many enhancements we have been building to help dissect conversion on Shopify eCommerce. And like almost everything in GermainUX, this is all fully customizable.

MAINTENANCE FEATURES

Automatic Log Collection for failed / crashed services and engines

Customers: N/A

As infrastructure access becomes increasingly restricted, both our support team and our clients’ DevOps teams still need to diagnose and resolve issues quickly and reliably.

With GermainUX, whenever a service or engine encounters a failure, detailed logs are automatically surfaced in the GermainUX workspace — giving administrators immediate visibility to investigate, troubleshoot, and restore operations faster, without needing direct server access.

Remotely Read or write from/to Engine State Store

Customers: N/A

Secure, remote access to read and write an Engine’s state store from the GermainUX workspace, streamlining operations and accelerating issue resolution. More and more DevOps engineers no longer have direct access to product servers, yet still need the ability to maintain monitoring and operations on those systems—without requiring privileged access or logging directly into the servers.

CLIENT TESTIMONIALS

See What Users Say about GermainUX on Shopify!

Customers: AllBirds, ProAirTools, CatherineMichiel

We thank our customers for posting such great reviews—it means the world to us!

More details: Customer reviews about GermainUX on Shopify.

See What Users Say about GermainUX on Salesforce AppExchange!

Customers: Airline, Financial Institution, Insurance Broker, Largest Healthcare

We thank our customers for posting such great reviews—it means the world to us!

More details: Customer reviews about GermainUX on SFDC AppExchange Marketplace.

Hear from a CIO that has used GermainUX for 8 Years!

Customers: Financial Institution

Listen to what the CIO of a large financial institution says about their 8 years of using GermainUX:

SECURITY AND VULNERABILITIES FIXES

Customers: All customers are required to apply the following patches to update Germain

In alignment with SOC 2 compliance, patches have been developed for vulnerabilities identified in GermainUX version 2024.3 and earlier. Please generate a support ticket or contact Germain support for assistance.