# GermainUX Docs > GermainUX is a real-time Operational Experience Intelligence platform that combines Monitoring + Analytics + AI + Automation to help organizations a) Improve CRM and ERP adoption and productivity b)Increase eCommerce conversion c)Detect and resolve user, workflow, and technology issues faster. - [Documentation (482 pages)](https://docs.germainux.com/_llms/documentation.txt): Documentation for Documentation. ## Release Notes ### Current Releases - [Release Notes: New Features, Enhancements](https://docs.germainux.com/main/release-notes-new-features-enhancements.md): New features and enhancements across GermainUX releases for monitoring, analytics, automation and AI. - [2026.2 Release Notes](https://docs.germainux.com/main/2026-2-release-notes.md): Introduction to the GermainUX 2026.2 release: the new Analysis Dashboard, Real User Monitoring and Session Replay for Windows applications, alert enhancements, and more. - [2026.1 Release Notes](https://docs.germainux.com/main/2026-1-release-notes.md): Since 2011, when we began building the GermainUX platform, our focus has been on detecting the most valuable UX insights—but far less on making those insights easy to access. - [2025.2 Release Notes](https://docs.germainux.com/main/2025-2-release-notes.md): The CRM Adoption report gives you a quick rundown of how well features are being used in your CRM or ERP, highlights adoption-blocking frictions, and tells you exactly when they occur and how to fix them. - [2025.1 Release Notes](https://docs.germainux.com/main/2025-1-release-notes.md): GermainUX’s AI-Powered Session Replay now automatically summarizes key user actions and behavioral insights within each session. - [2024.3 Release Notes](https://docs.germainux.com/main/2024-3-release-notes.md): New Features & Enhancements in GermainUX 2024.3 – Available Now (as of 01/24/25)! - [2024.2 Release Notes](https://docs.germainux.com/main/2024-2-release-notes.md): New features and enhancements that are available in GermainUX 2024.2 release as of 09/30/24. - [2024.1 Release Notes](https://docs.germainux.com/main/2024-1-release-notes.md): New features and enhancements that are available in GermainUX 2024.1 release as of 03/31/24. ### Archive #### 2023 - [2023.4 Release Notes](https://docs.germainux.com/main/2023-4-release-notes.md): New features and enhancements that are available in GermainUX 2023.4 release as of 12/31/23. - [2023.3 Release Notes](https://docs.germainux.com/main/2023-3-release-notes.md): New features and enhancements that are available in GermainUX 2023.3 release as of 7/31/23. - [2023.2 Release Notes](https://docs.germainux.com/main/2023-2-release-note.md): Detailed/Raw insights like this one are now fully copied to the Clipboard. Previously, there was a bug where only the visible portion was copied. - [2023.1 Release Notes](https://docs.germainux.com/main/2023-1-release-notes.md): Highlights of the GermainUX 2023.1 release, including new monitoring, analytics and maintenance features. - [02/28/23 Release Notes](https://docs.germainux.com/main/02-28-23-release-notes.md): New Features and Enhancements available in Germain 2022.5 release - [01/31/23 Release Notes](https://docs.germainux.com/main/01-31-23-release-notes.md): Highlights of the GermainUX release of January 31, 2023, including automation features, maintenance fixes and monitoring and analytics updates. #### 2022 - [12/31/22 Release Notes](https://docs.germainux.com/main/12-31-22-release-notes.md): Highlights of the GermainUX release of December 31, 2022, including automation features, maintenance fixes and monitoring and analytics updates. - [11/30/22 Release Notes](https://docs.germainux.com/main/11-30-22-release-notes.md): Highlights of the GermainUX release of November 30, 2022, including automation features, maintenance fixes and monitoring and analytics updates. - [10/31/22 Release Notes](https://docs.germainux.com/main/10-31-22-release-notes.md): Highlights of the GermainUX release of October 31, 2022, including monitoring and analytics updates and maintenance fixes. - [09/30/22 Release Notes](https://docs.germainux.com/main/09-30-22-release-notes.md): Highlights of the GermainUX release of September 30, 2022, including monitoring and analytics updates and maintenance fixes. - [08/30/22 Release Notes](https://docs.germainux.com/main/08-30-22-release-notes.md): Highlights of the GermainUX release of August 30, 2022, including monitoring and analytics updates and maintenance fixes. - [07/31/22 Release Notes](https://docs.germainux.com/main/07-31-22-release-notes.md): Highlights of the GermainUX release of July 31, 2022, including maintenance fixes and monitoring and analytics updates. - [06/30/22 Release Notes](https://docs.germainux.com/main/06-30-22-release-notes.md): Highlights of the GermainUX release of June 30, 2022, including maintenance fixes and monitoring and analytics updates. - [05/31/22 Release Notes](https://docs.germainux.com/main/05-31-22-release-notes.md): Reminder: all other minor enhancements are available upon request info @ germainapm . com - [04/30/22 Release Notes](https://docs.germainux.com/main/04-30-22-release-notes.md): Highlights of the GermainUX release of April 30, 2022, including analytics improvements, monitoring and analytics updates and security fixes. - [03/31/22 Release Notes](https://docs.germainux.com/main/03-31-22-release-notes.md): Highlights of the GermainUX release of March 31, 2022, including monitoring and analytics updates and maintenance fixes. - [02/28/22 Release Notes](https://docs.germainux.com/main/02-28-22-release-notes.md): Highlights of the GermainUX release of February 28, 2022, including automation features, monitoring and analytics updates and maintenance fixes. - [01/31/22 Release Notes](https://docs.germainux.com/main/01-31-22-release-notes.md): Highlights of the GermainUX release of January 31, 2022, including automation features and monitoring and analytics updates. #### 2021 - [12/31/21 Release Notes](https://docs.germainux.com/main/12-31-21-release-notes.md): Highlights of the GermainUX release of December 31, 2021, including monitoring and analytics updates and maintenance fixes. - [11/30/21 Release Notes](https://docs.germainux.com/main/11-30-21-release-notes.md): Highlights of the GermainUX release of November 30, 2021, including maintenance fixes. - [10/31/21 Release Notes](https://docs.germainux.com/main/10-31-21-release-notes.md): Highlights of the GermainUX release of October 31, 2021, including analytics improvements and monitoring and analytics updates. - [09/30/21 Release Notes](https://docs.germainux.com/main/09-30-21-release-notes.md): Highlights of the GermainUX release of September 30, 2021, including analytics improvements, monitoring and analytics updates and maintenance fixes. - [08/30/21 Release Notes](https://docs.germainux.com/main/08-30-21-release-notes.md): Highlights of the GermainUX release of August 30, 2021, including monitoring and analytics updates, automation features and maintenance fixes. - [07/31/21 Release Notes](https://docs.germainux.com/main/07-31-21-release-notes.md): Highlights of the GermainUX release of July 31, 2021, including analytics improvements and maintenance fixes. - [06/30/21 Release Notes](https://docs.germainux.com/main/06-30-21-release-notes.md): Highlights of the GermainUX release of June 30, 2021, including analytics improvements, benchmark results, monitoring and analytics updates and maintenance fixes. - [05/31/21 Release Notes](https://docs.germainux.com/main/05-31-21-release-notes.md): Highlights of the GermainUX release of May 31, 2021, including monitoring and analytics updates and maintenance fixes. - [04/30/21 Release Notes](https://docs.germainux.com/main/04-30-21-release-notes.md): Highlights of the GermainUX release of April 30, 2021, including monitoring and analytics updates and maintenance fixes. - [03/31/21 Release Notes](https://docs.germainux.com/main/03-31-21-release-notes.md): Highlights of the GermainUX release of March 31, 2021, including collaboration features, monitoring and analytics updates and maintenance fixes. - [02/28/21 Release Notes](https://docs.germainux.com/main/02-28-21-release-notes.md): New visualization to give a different way to look at the code execution path. - [01/31/21 Release Notes](https://docs.germainux.com/main/01-31-21-release-notes.md): Highlights of the GermainUX release of January 31, 2021, including monitoring and analytics updates and maintenance fixes. #### 2020 - [12/31/20 Release Notes](https://docs.germainux.com/main/12-31-20-release-notes.md): Highlights of the GermainUX release of December 31, 2020, including monitoring and analytics updates, collaboration features and maintenance fixes. - [11/30/20 Release Notes](https://docs.germainux.com/main/11-30-20-release-notes.md): Highlights of the GermainUX release of November 30, 2020, including automation features, collaboration features, monitoring and analytics updates and reporting updates. - [10/31/20 Release Notes](https://docs.germainux.com/main/10-31-20-release-notes.md): Highlights of the GermainUX release of October 31, 2020, including automation features, collaboration features, configuration changes and maintenance fixes. - [09/30/20 Release Notes](https://docs.germainux.com/main/09-30-20-release-notes.md): Highlights of the GermainUX release of September 30, 2020, including monitoring and analytics updates, automation features and maintenance fixes. - [08/31/20 Release Notes](https://docs.germainux.com/main/08-31-20-release-notes.md): Highlights of the GermainUX release of August 31, 2020, including monitoring and analytics updates and maintenance fixes. - [07/31/20 Release Notes](https://docs.germainux.com/main/07-31-20-release-notes.md): Highlights of the GermainUX release of July 31, 2020, including monitoring and analytics updates and maintenance fixes. - [06/30/20 Release Notes](https://docs.germainux.com/main/06-30-20-release-notes.md): Highlights of the GermainUX release of June 30, 2020, including monitoring and analytics updates, analytics improvements and maintenance fixes. - [05/31/20 Release Notes](https://docs.germainux.com/main/05-31-20-release-notes.md): Highlights of the GermainUX release of May 31, 2020, including analytics improvements, dashboard enhancements, monitoring and analytics updates and maintenance fixes. - [04/30/20 Release Notes](https://docs.germainux.com/main/04-30-20-release-notes.md): Highlights of the GermainUX release of April 30, 2020, including analytics improvements, monitoring and analytics updates and maintenance fixes. - [03/31/20 Release Notes](https://docs.germainux.com/main/03-31-20-release-notes.md): Highlights of the GermainUX release of March 31, 2020, including maintenance fixes. - [02/29/20 Release Notes](https://docs.germainux.com/main/02-29-20-release-notes.md): Highlights of the GermainUX release of February 29, 2020, including maintenance fixes. - [01/31/20 Release Notes](https://docs.germainux.com/main/01-31-20-release-notes.md): Highlights of the GermainUX release of January 31, 2020, including maintenance fixes. #### 2019 - [12/31/19 Release Notes](https://docs.germainux.com/main/12-31-19-release-notes.md): Highlights of the GermainUX release of December 31, 2019, including monitoring and analytics updates and maintenance fixes. - [11/30/19 Release Notes](https://docs.germainux.com/main/11-30-19-release-notes.md): Highlights of the GermainUX release of November 30, 2019, including maintenance fixes. - [10/31/19 Release Notes](https://docs.germainux.com/main/10-31-19-release-notes.md): Highlights of the GermainUX release of October 31, 2019, including maintenance fixes. - [09/30/19 Release Notes](https://docs.germainux.com/main/09-30-19-release-notes.md): Highlights of the GermainUX release of September 30, 2019, including monitoring and analytics updates and maintenance fixes. - [08/31/19 Release Notes](https://docs.germainux.com/main/08-31-19-release-notes.md): Highlights of the GermainUX release of August 31, 2019, including monitoring and analytics updates and maintenance fixes. - [07/31/19 Release Notes](https://docs.germainux.com/main/07-31-19-release-notes.md): Highlights of the GermainUX release of July 31, 2019, including monitoring and analytics updates, automation features and maintenance fixes. - [06/30/19 Release Notes](https://docs.germainux.com/main/06-30-19-release-notes.md): Highlights of the GermainUX release of June 30, 2019, including monitoring and analytics updates, automation features and maintenance fixes. - [05/31/19 Release Notes](https://docs.germainux.com/main/05-31-19-release-notes.md): Highlights of the GermainUX release of May 31, 2019, including monitoring and analytics updates, automation features and maintenance fixes. - [04/30/19 Release Notes](https://docs.germainux.com/main/04-30-19-release-notes.md): Highlights of the GermainUX release of April 30, 2019, including monitoring and analytics updates, automation features and maintenance fixes. - [03/31/19 Release Notes](https://docs.germainux.com/main/03-31-19-release-notes.md): Highlights of the GermainUX release of March 31, 2019, including monitoring and analytics updates and maintenance fixes. - [02/28/19 Release Notes](https://docs.germainux.com/main/02-28-19-release-notes.md): Highlights of the GermainUX release of February 28, 2019, including monitoring and analytics updates and maintenance fixes. - [01/31/19 Release Notes](https://docs.germainux.com/main/01-31-19-release-notes.md): Highlights of the GermainUX release of January 31, 2019, including monitoring and analytics updates and maintenance fixes. #### 2018 - [12/31/18 Release Notes](https://docs.germainux.com/main/12-31-18-release-notes.md): Highlights of the GermainUX release of December 31, 2018, including monitoring and analytics updates. - [11/30/18 Release Notes](https://docs.germainux.com/main/11-30-18-release-notes.md): Highlights of the GermainUX release of November 30, 2018, including monitoring and analytics updates and maintenance fixes. - [10/31/18 Release Notes](https://docs.germainux.com/main/10-31-18-release-notes.md): Highlights of the GermainUX release of October 31, 2018, including monitoring and analytics updates, automation features and maintenance fixes. - [09/30/18 Release Notes](https://docs.germainux.com/main/09-30-18-release-notes.md): Highlights of the GermainUX release of September 30, 2018, including analytics improvements, monitoring and analytics updates, automation features and maintenance fixes. - [08/31/18 Release Notes](https://docs.germainux.com/main/08-31-18-release-notes.md): Highlights of the GermainUX release of August 31, 2018, including analytics improvements, configuration changes and maintenance fixes. - [07/31/18 Release Notes](https://docs.germainux.com/main/07-31-18-release-notes.md): Highlights of the GermainUX release of July 31, 2018, including analytics improvements, automation features, benchmark results and documentation updates. - [06/30/18 Release Notes](https://docs.germainux.com/main/06-30-18-release-notes.md): Highlights of the GermainUX release of June 30, 2018, including dashboard enhancements, analytics improvements and maintenance fixes. - [05/31/18 Release Notes](https://docs.germainux.com/main/05-31-18-release-notes.md): Highlights of the GermainUX release of May 31, 2018, including analytics improvements, automation features, dashboard enhancements and maintenance fixes. - [04/30/18 Release Notes](https://docs.germainux.com/main/04-30-18-release-notes.md): Highlights of the GermainUX release of April 30, 2018, including new features, enhancements and fixes. - [03/31/18 Release Notes](https://docs.germainux.com/main/03-31-18-release-notes.md): Highlights of the GermainUX release of March 31, 2018, including new features, enhancements and fixes. - [02/28/18 Release Notes](https://docs.germainux.com/main/02-28-18-release-notes.md): Highlights of the GermainUX release of February 28, 2018, including new features, enhancements and fixes. - [01/31/18 Release Notes](https://docs.germainux.com/main/01-31-18-release-notes.md): Highlights of the GermainUX release of January 31, 2018, including maintenance fixes and analytics improvements. ## Success Stories ### Success Stories - [Success Stories](https://docs.germainux.com/main/success-stories.md): Measured results GermainUX customers achieved in adoption, productivity, conversion, user experience, and issue resolution. - [Airline company improves its Customer Loyalty program](https://docs.germainux.com/main/airline-company-improves-its-customer-loyalty-program.md): One of the largest airline companies continues to improve its customer loyalty program with Germain. - [Auto Manufacturer shares its success](https://docs.germainux.com/main/auto-manufacturer-shares-its-success.md): One of the largest global auto manufacturer organizations was facing numerous performance issues that directly impacted their revenue. - [Bank solves its monitoring problems](https://docs.germainux.com/main/bank-solves-its-monitoring-problems.md): A large multinational bank successfully resolves its monitoring problems with Germain! - [Digital Experience: Joint Actions Improve Retention](https://docs.germainux.com/main/digital-experience-joint-actions-improve-retention.md): Have you ever heard of Affinity Insurance? It’s the insurance plan you might choose when you buy electronics online or at a brick-and-mortar store. - [eCommerce client sees 470% increase in conversion in 1 month](https://docs.germainux.com/main/ecommerce-client-sees-470-increase-in-conversion-in-1-month.md): Allbirds Korea started using GermainUX in march of 2024 and increased conversion by 470% in part by using GermainUX. - [The largest US-based healthcare organization has reduced business impact by 50-90% and improved Salesforce.com adoption by 40%.](https://docs.germainux.com/main/healthcare-improves-ux-of-salesforce-com.md): One of the largest healthcare providers in the United States recognized the need to enhance the Adoption, User Experience, Process Efficiency and Technology Performance for Salesforce CRM and its Users, especially considering their critical role in the organization's operations. - [Investment Firm Expands with GermainUX](https://docs.germainux.com/main/investment-firm-expands-with-germain-ux.md): The CIO of Africa's largest privately owned Investment Management company, boasting $1.6B in revenue, has made the strategic decision to scale its usage of Germain. - [Manufacturing organizations shares its success](https://docs.germainux.com/main/manufacturing-organizations-shares-its-success.md): One of the leading global manufacturers and distributors of diagnostic technology and solutions in the healthcare sector faced significant performance issues that directly affected customer interactions. - [Medical Technology feedback](https://docs.germainux.com/main/medical-technology-feedback.md): The leading global medical technology and digital solutions innovator organization had been utilizing a previous version of Germain for the past two years. - [Marketing Automation for an Offshore Manufacturing company](https://docs.germainux.com/main/marketing-automation-for-an-offshore-manufacturing-company.md): We have been working with a client whom we cannot disclose the name due to confidentiality. - [Oracle Management Cloud: Not Quite Meeting Expectations](https://docs.germainux.com/main/oracle-management-cloud-not-quite-meeting-expectations.md): Great news! We are thrilled to share that one of our clients recently completed an intense 4-month pilot of Oracle Management Cloud (OMC). - [Productivity losses at HR Solution Provider](https://docs.germainux.com/main/productivity-losses-at-hr-solution-provider.md): An HR Solution Provider embarked on a mission to streamline its processes and enhance productivity. - [Retailer shares its success](https://docs.germainux.com/main/retailer-shares-its-success.md): One of the largest global retailers has made substantial investments in exploring various off-the-shelf APM/BPM/DEM/RUM/Automation products. - [Stock Trading Platform: Real-time UX Insights](https://docs.germainux.com/main/stock-trading-platform-real-time-ux-insights.md): The CTO of a prominent electronic trading company recognized the criticality of real-time insights and user experience monitoring for their online stock trading platform, which handles billions of dollars worth of transactions. - [Telco shares its success](https://docs.germainux.com/main/telco-shares-its-success.md): Early in 2020, Germain initiated a partnership with one of Asia-Pacific's largest telecommunications companies, which was grappling with a rising number of user-reported errors in its legacy Customer Relationship Management (CRM) application. - [Telco significantly reduces MTTR of critical UX issues](https://docs.germainux.com/main/telco-significantly-reduces-mttr-of-critical-ux-issues.md): One of the world's largest telecommunications companies significantly reduced the time to resolve critical UX issues with GermainUX. ## Use Cases ### Use Cases - [Use Cases](https://docs.germainux.com/main/use-cases.md): How business and technical teams use GermainUX to improve adoption, productivity, conversion, retention, and reliability. > The links below point to documentation indexes. Follow each `/_llms/` index recursively until you reach documentation pages. ## Indexes - [Documentation (482 pages)](https://docs.germainux.com/_llms/documentation.txt): Documentation for Documentation. - [Documentation / GermainUX Documentation (482 pages)](https://docs.germainux.com/_llms/documentation/germain-ux-documentation.txt): Documentation for Documentation / GermainUX Documentation. - [Documentation / GermainUX Documentation / Integrations (246 pages)](https://docs.germainux.com/_llms/documentation/germain-ux-documentation/integrations.txt): Documentation for Documentation / GermainUX Documentation / Integrations. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.