Error Analysis

Focus on What Matters Most to Your Business

GermainUX empowers your organization to cut through the noise and focus on the critical errors impacting your users, customer journeys, or business processes. By understanding the scale, frequency, and business impact of errors, your teams can prioritize the issues that matter most — improving user satisfaction, operational efficiency, adoption, and conversion rates.

Types of Errors Detected and Analyzed by GermainUX

• Conversion & Revenue Errors

• Funnel Drop-Off Errors

• Product Discovery Errors

• UX Friction Errors

• Performance Errors (User-Perceived)

• Content & Data Errors

• Integration & Third-Party Errors

• Customer Experience Errors

• Trust & Compliance Errors

• Operational / Process Errors

• Adoption & Productivity Errors (CRM / Internal Applications)

• Critical / Blocking Errors

Features Available to Help Focus on Critical Errors

AI Explore

On any RCA dashboard that provides a detailed analysis of an error, users can ask questions to better understand:

• Why the error occurs

• How often it happens

• Its business impact

• Its root cause

• Recommended next steps

• And more

Error Heatmaps

Another way to identify where errors most frequently occur on a page is through the Error Click Heatmap.

New vs. Known Errors (AI-Powered)

Millions of errors can be generated every day. Most can safely be ignored — but not all.

GermainUX’s Categorizationmechanism helps differentiate new errors from known errors, enabling more targeted and efficient issue resolution. The underlying implementation of this categorization mechanism varies depending on the technology being monitored by GermainUX.

Use case: Find new technology errors among millions

• Portlet Configuration to show New Errors only

[Constraint = newCategory == true] to display new errors and ignore others:

Reproduce an Error

Save hours, days, or even weeks spent attempting to reproduce difficult issues.

With GermainUX’s Session Replay, teams can instantly replay exactly what a user experienced leading up to an error, dramatically accelerating troubleshooting and root-cause analysis.

More details on GermainUX’s Session Replay.

User-Facing vs. Non User-Facing Errors

Automatically identify which errors are visible to users and separate them from background or non-user-facing errors, helping teams focus on issues that directly impact the user experience.

• Error (Background)
  Errors that occur within a technology, application, or integration but are not directly displayed to the user on the screen. These errors may still impact performance, workflows, integrations, or business outcomes without being visibly noticeable to users.

• Error (User-facing)
  Errors that are directly displayed or surfaced to users on their screen through messages, popups, warnings, broken functionality, or visible application failures.

User Impact Analysis

Use User Count measures and journey analytics to quantify the business impact caused by an error.

Leverage the Focused Flow to understand where errors have the greatest impact within a user journey or conversion funnel.

Use the Focused Flow to understand where in the funnel errors have the greatest impact on users.

Feature Availability: 2025.2 or later