Error Analysis

Feature

Focus on What Matters Most to Your Business. GermainUX empowers your organization to cut through the noise and zero in on critical errors that impact your users or your business processes. By understanding the scale and impact of errors, you can prioritize resolutions that drive tangible business outcomes, enhancing user satisfaction and operational efficiency.

Types of errors detected and analysed by GermainUX:

• Conversion & Revenue Errors

• Funnel Drop-Off Errors

• Product Discovery Errors

• UX Friction Errors

• Performance Errors (User-Perceived)

• Content & Data Errors

• Integration & Third-Party Errors

• Customer Experience Errors

• Trust & Compliance Errors

• Operational / Process Errors

• Adoption & Productivity Errors (CRM / Internal Apps)

• Critical / Blocking Errors

Features that are available to help zero in on critical errors:

Categorization of Errors (AI Powered):

Millions of errors get produced every day, most can be ignored, not all.

GermainUX’s Categorization mechanism helps differentiate new errors from known ones, enabling targeted and efficient issue resolution. And that the underlying implementation of this Categorization mechanism varies and depends on the technology that is monitored by Germain UX.

• Javascript Error Categorization example:

• Salesforce Error Categorization example:
  

  

Analysis of Errors (AI Powered):

On any RCA dashboard that shows a detailed analysis of an error, you can ask questions to understand why it occurs, how often it happens, its root cause, and more.

Real-time Detection of Errors

Technology Errors are automatically identified by Germain UX.

Scripted SLA can be used to only be alerted when errors are new or persistent over a define period of time.

User Impact

Rely on User Count Measures to quantify the Business Impact incurred by an Error.

Use the Focused Flow to understand where in the funnel errors have the greatest impact on users.

View where errors occur most frequently.

For Page-specific error, another way to locate where on the page the error occurs is to use the Error Click Heatmap.

Reproduce an Error

Avoid spending days or weeks trying to reproduce an error. With Germain UX’s Session Replay, you can instantly -replay- what a user did leading up to the error, saving time and streamlining troubleshooting.

More details on Germain UX’s Session Replay.

Feature Availability: 2025.2 or later