Conversation Analysis

Features

GermainUX offers multiple ways to analyze conversations that fail to deliver results—whether due to technology issues, lack of empathy, or processes not being followed as intended.

Conversation Analysis (AI-Powered)

Our AI-powered Conversation Analysis enables you to detect and resolve friction points in any online or recorded conversation. GermainUX can search (manually or automatically) across your conversations to uncover why a chat, call, or message exchange didn’t lead to a constructive outcome.

Example Use Cases:

• Sales Calls: Identify underperforming calls, determine what was missing, and take corrective action—such as providing real-time coaching to the sales rep or following up with the client with a better offer or answer.

• Interviews: Detect ineffective interviews (via phone, WhatsApp, or other channels), pinpoint the causes, and improve the process while identifying the most motivated candidates.

• Customer Support: Analyze poor support interactions to understand the root causes and implement improvements to enhance customer satisfaction.

Example: AI-driven analysis of conversations in action.

Unavailable Representative or Chat Technology Failure

There’s also the conversation that never happened—either due to chat technology issues or because the sales or service representative was unavailable.

Service: Analytics

Feature Availability: 2025.1 or later