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ComponentsRUM JSJS ProfilerEngineRPA Bot RecorderCode ProfilerMobile App
Availability2024.1 or later

Commerce

Journey monitoring

Conversion

Funnels & revenue

Processes

Mining & friction

Errors

Detect & classify

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Monitoring & Automation Capabilities

GermainUX also provides comprehensive monitoring for SAP Commerce Cloud (formerly SAP Hybris), with capabilities comparable to those available for Shopify, including real-user monitoring, Session Replay, conversion analysis, product and cart events, checkout monitoring, customer feedback, error analysis, business-process monitoring, synthetic monitoring, and integration observability.
Real-time conversion friction detection dashboard for SAP Commerce Cloud

Real-time conversion friction detection, analytics and recommendations for SAP Commerce Cloud

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Supported SAP use cases

GermainUX can help teams:
  • Improve SAP application adoption
  • Increase SAP Commerce Cloud conversion
  • Identify ineffective or unnecessarily complex workflows
  • Reduce employee and customer frustration
  • Detect application and integration failures
  • Understand abandonment and drop-off
  • Identify lost productivity
  • Accelerate user support
  • Analyze errors according to business impact
  • Detect availability problems before users report them
  • Prioritize improvements using real-user evidence
  • Validate improvements after releases or configuration changes
Available capabilities depend on the SAP interface, deployment architecture, data access, and GermainUX components deployed.

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Monitoring & Automation components

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SAP Commerce Cloud monitoring

SAP Commerce Cloud, historically called SAP Hybris, is SAP’s enterprise e-commerce platform. GermainUX can monitor SAP Commerce Cloud across the customer journey, from initial landing and product discovery through cart, checkout, purchase, feedback, and post-purchase activity.

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Commerce monitoring capabilities

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SAP Commerce Cloud storefronts

RUM JS can be deployed in compatible:
  • Traditional SAP Commerce Cloud storefronts
  • Accelerator-based storefronts
  • Spartacus storefronts
  • Composable storefronts
  • Headless storefronts
  • Custom JavaScript storefronts
For headless commerce, deploy RUM JS in the customer-facing frontend.
Coverage depends on where the script executes, Content Security Policy, consent, cross-origin content, and access to the storefront.

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Real-user monitoring

For compatible browser-based SAP applications, RUM JS can capture:
  • User sessions
  • Logical pages and application views
  • Clicks and interactions
  • Browser and JavaScript errors
  • Network and resource requests
  • User-perceived performance
  • Browser and device information
  • Custom application and commerce events
  • Session Replay
  • Heatmap data
  • User feedback
  • Business-process steps

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Session Replay

GermainUX reconstructs the monitored browser experience from captured DOM changes, interactions, network activity, and related browser events. Replay enables teams to investigate:
  • Customer complaints
  • Abandoned journeys
  • Failed checkout attempts
  • Ineffective SAP workflows
  • Application errors
  • Rage and dead clicks
  • Slow user actions
  • Confusing validation
  • Unexpected navigation
  • Repeated or unnecessary steps
Session Replay is not a video recording. Its completeness depends on capture settings, privacy exclusions, resources, frames, browser support, and application architecture.
Session Replay showing an SAP user journey

Understand what SAP users struggle with in real time

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SAP Commerce Cloud events

GermainUX can collect or derive events that describe customer behavior and commerce outcomes. Examples include:
  • Category Viewed
  • Product Viewed
  • Search Submitted
  • Search with No Results
  • Filter Applied
  • Sort Applied
  • Product Added to Cart
  • Product Removed from Cart
  • Cart Viewed
  • Checkout Started
  • Checkout Step Completed
  • Checkout Validation
  • Checkout Failed
  • Order Completed
  • Customer Registered
  • Login Completed
  • Feedback Submitted
Events may be collected through RUM JS, application instrumentation, browser requests, APIs, logs, or custom integrations.
GermainUX does not automatically recognize every event in every customized SAP Commerce Cloud storefront. Store-specific instrumentation or extraction rules may be required.

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Conversion monitoring

Conversion ops dashboard for SAP Commerce Cloud

Real-time conversion ops dashboard for SAP Commerce Cloud

GermainUX can monitor conversion funnels such as:
1

Landing Page

2

Category Viewed

3

Product Viewed

4

Product Added to Cart

5

Cart Viewed

6

Checkout Started

7

Order Completed

Available conversion analysis can include:
  • Overall conversion rate
  • Product-view-to-cart rate
  • Search-to-product rate
  • Category-to-product rate
  • Cart-to-checkout rate
  • Checkout completion rate
  • Cart abandonment
  • Checkout abandonment
  • Step conversion and drop-off
  • Conversion by product or category
  • Conversion by customer segment
  • Conversion by campaign or traffic source
  • Conversion by browser, device, or location
  • Errors associated with lost conversion
  • Performance associated with abandonment
  • Estimated revenue impact
Browser events describe the customer journey. SAP Commerce Cloud order data should remain the authoritative source for financial reconciliation.

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Product-discovery analysis

GermainUX can help identify:
  • Searches returning no results
  • Searches that do not lead to a product
  • Categories that do not lead to product views
  • Products viewed but not added to the cart
  • Sold-out product encounters
  • Ineffective filtering or sorting
  • Repeated searches
  • Frustrating product-navigation paths
  • Products associated with errors or slow performance
Custom events may be required for storefront-specific controls and outcomes.

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Cart and checkout analysis

GermainUX can analyze:
  • Products added to and removed from the cart
  • Cart value and quantity, when approved and available
  • Cart abandonment
  • Checkout entry
  • Checkout progression
  • Step duration
  • Checkout validation
  • Payment submission events
  • Checkout failures
  • Checkout completion
  • Third-party service failures
  • Customer behavior preceding abandonment
Cart and checkout analysis dashboard

Cart and checkout analysis

Keep these outcomes separate:

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Customer-feedback monitoring

The GermainUX feedback popup can collect customer feedback directly from a monitored SAP Commerce Cloud storefront. Feedback can be correlated with:
  • Customer session
  • Page
  • Product or category
  • Cart or checkout stage
  • Browser and device
  • Error
  • Performance
  • Conversion outcome
  • Session Replay
This enables teams to understand both what the customer reported and what occurred before the feedback was submitted.
The popup supports NPS only when configured with the appropriate recommendation scale and scoring method.
Customer feedback correlated with session context

Allow SAP users to provide feedback, understand the context, and act on it

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Heatmaps and behavioral analysis

For supported browser pages, GermainUX can provide:
  • Click heatmaps
  • Error-click heatmaps
  • Rage-click heatmaps
  • Dead-click heatmaps
  • Mouse-movement heatmaps
  • Scroll heatmaps
Heatmaps help teams identify:
  • Elements customers interact with most
  • Controls that appear interactive but do nothing
  • Repeated frustrated interactions
  • Important content customers do not reach
  • Layouts that create unnecessary friction
  • Differences across devices or customer segments

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Business-process monitoring

GermainUX can construct SAP business processes from events collected through RUM JS, the Engine, synthetic monitoring, or custom integrations.
Business process tracking in GermainUX

Track and improve ineffective processes

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Commerce processes

  • Product discovery
  • Search to product
  • Product to cart
  • Cart to checkout
  • Checkout to order
  • Customer registration
  • Login and password recovery
  • Return request
  • Support or chat journey
Business process analysis at scale

Analyze business processes and frictions at scale

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Enterprise SAP processes

  • Purchase requisition
  • Purchase-order approval
  • Invoice approval
  • Sales-order entry
  • Expense submission
  • Material lookup
  • Employee self-service
For each process, configure:
  • Start event
  • Completion event
  • Steps
  • Optional and alternative paths
  • Failure conditions
  • Abandonment timeout
  • Expected duration
  • Correlation rules
  • Application and environment
GermainUX can then identify:
  • Completion
  • Abandonment
  • Step drop-off
  • Slow steps
  • Rework
  • Repeated actions
  • Application errors
  • Process overruns
  • Estimated lost productivity
Process analysis depends on the events available to GermainUX. Undocumented or inaccessible SAP workflow steps are not automatically visible.
Step-by-step process analysis

Analyze every step of a process

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Browser-side JavaScript diagnostics

The JS Profiler can provide deeper browser-side information about:
  • JavaScript execution
  • Function and call-stack activity
  • Long-running browser operations
  • Browser freezes
  • Client-side errors
  • Network activity
  • Frontend-framework behavior
  • Third-party scripts
This can be used for SAP Commerce Cloud storefronts, SAP Fiori, SAPUI5, and other compatible browser interfaces.
The JS Profiler does not profile ABAP.
Browser-side JavaScript diagnostics view

Browser-side JavaScript diagnostics

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SAP Commerce Cloud Java monitoring

SAP Commerce Cloud uses Java-based server components. The GermainUX Code Profiler may monitor those components when:
  • The Java runtime and application server are supported.
  • The organization controls the runtime.
  • Profiler-agent installation is permitted.
  • The deployment is approved.
  • Required network communication is available.
Potential capabilities include:
  • Java transaction tracing
  • Method-level performance
  • Exceptions
  • Outbound calls
  • Database-call correlation
  • Time spent in supported Java components
In SAP-managed Commerce Cloud environments, server-agent deployment may be restricted. Confirm access before claiming Java-level monitoring.

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HTTP, API, and integration monitoring

The GermainUX Engine can monitor reachable SAP-related endpoints for:
  • Availability
  • Response time
  • HTTP status
  • Timeout
  • Authentication failure
  • Expected response content
  • Configured functional success
Potential targets include:
  • SAP Commerce Cloud OCC APIs
  • REST endpoints
  • OData services
  • SOAP services
  • Payment integrations
  • Search services
  • Inventory services
  • CRM or ERP integrations
  • Shipping and tax services
  • Customer-identity services
Each endpoint requires explicit configuration. This is endpoint monitoring, not automatic visibility into every internal SAP service.

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Log and file monitoring

The Engine can monitor accessible SAP-related logs and text files when the format is supported or an appropriate parser is configured. Potential sources include:
  • Commerce application logs
  • Web-server logs
  • Integration logs
  • Job logs
  • Security logs
  • Exported diagnostic files
For each source, configure:
  • Path and pattern
  • Encoding
  • Timestamp
  • Multiline handling
  • Rotation
  • Severity
  • Application and environment
  • Privacy rules
Managed cloud environments may restrict direct access to files and servers.

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Server and database monitoring

For customer-controlled environments, the Engine can monitor supported:
  • Operating-system hosts
  • Processes and services
  • CPU, memory, and disk
  • Network availability
  • Databases
  • Connections
  • Capacity
  • Locks
  • Queries
  • Errors
Compatibility depends on the operating system, database technology, GermainUX version, permissions, and network access.
Do not claim direct SAP HANA monitoring unless a compatible monitor has been validated for the installed GermainUX version.

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Synthetic monitoring

Use the RPA Bot Recorder to create Selenium scenarios for supported browser-based SAP applications.

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SAP Commerce Cloud scenarios

1

Open the storefront

2

Search for a product

3

Open a product page

4

Add a product to the cart

5

View the cart

6

Start checkout

7

Validate price or availability

8

Sign in

9

Confirm that a critical integration works

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Enterprise SAP scenarios

1

Open the login page

2

Sign in

3

Open the Fiori launchpad

4

Launch an application

5

Perform a read-only lookup

6

Validate an expected result

7

Sign out

Synthetic monitoring requires dedicated credentials, safe test data, explicit validations, execution infrastructure, scheduling, and alerts.

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Error monitoring

SAP order failure detection in GermainUX

Detect and fix SAP order failures in real time

SAP user error diagnosis in GermainUX

Diagnose and resolve SAP user errors

GermainUX can collect errors from configured:
  • Browser events
  • JavaScript
  • Network requests
  • HTTP checks
  • Application logs
  • Java exceptions, when Code Profiler is available
  • Integrations
  • Supported databases
  • Synthetic scenarios
Use these classifications:

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Outlier detection and analysis

GermainUX can apply outlier detection to collected SAP-related KPIs, including:
  • User-action duration
  • Page duration
  • Checkout duration
  • Business-process duration
  • HTTP response time
  • Error volume
  • Host metrics
  • Supported database metrics
Outlier detection operates on data already collected by GermainUX.

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Alerts, reports, and automation

GermainUX can:
  • Alert on configured KPI
Compliance depends on correct configuration, validation, access control, and operating procedures.
Depending on the deployed monitoring, dashboards can cover:
  • SAP Commerce Cloud conversion
  • Product discovery
  • Cart and checkout
  • Customer experience
  • Customer feedback
  • Application adoption
  • User productivity
  • Business-process efficiency
  • Browser performance
  • Error impact
  • HTTP and integration availability
  • Synthetic monitoring
  • Server and supported database health
Every dashboard KPI should be backed by an active and validated data source.

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Additional Resources

Deploy

Monitoring or automation for SAP Commerce Cloud.

Configure

Monitoring or automation for SAP Commerce Cloud.

AI

Insights & Recommendations

Analytics

More Analytics Features

Automation

More Automation Features

Dashboard & Reports

Dashboard & Reports

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Get Help

Contact GermainUX Support

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The content of this document is proprietary to GERMAIN SOFTWARE LLC.