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ServiceAnalytics
Availability2025.1 or later
GermainUX AI Analytics can be customized to align with your organization’s applications, business objectives, terminology, security requirements, and analytical priorities. AI Service and prompt configuration lets you control how GermainUX generates AI-driven summaries, analyses, categorizations, recommendations, and other automated insights. You can customize:
  • The AI service or model used
  • Prompts and instructions
  • Data-selection criteria
  • Application- and use-case-specific terminology
  • Expected output structure
  • Analysis and recommendation priorities
  • Customer-specific business context
This flexibility helps ensure that AI-generated insights are relevant, actionable, and aligned with your organization’s requirements.

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