Configure AI Services & Prompts (Automated Actions)

GermainUX AI Service can be customized in many ways. At a high level, here are the main options:

Overview

AI features are prompt-driven.
Prompts can vary by use case and data type.
Some features can use offline/local models, but AI Explorer currently appears to depend more heavily on online models.
Customers may need to approve online AI usage depending on privacy policies.
Online models may be faster and stronger but have cost/privacy considerations.
Offline models may be more privacy-friendly but require hardware and may have throughput/context-length limits.
AI features can be globally enabled/disabled and may also have per-feature toggles.

You can choose the LLM you want to run against the GermainUX dataset.

Path: GermainUX Workspace > System > AI > Prompts > Model field > Select LLM

For most LLMs, you can choose to run them within the GermainUX AI Service (offline) or connect to the model hosted externally (online).

Path: GermainUX Workspace > System > AI > Prompts > Set Online/Offline for a prompt

You can customize any AI prompt to leverage preconfigured or custom KPIs.

Path: GermainUX Workspace > System > AI > Prompts > Select a prompt > Edit in right panel

Example of a Custom AI Prompt that is using several GermainUX KPIs to summarize a Session that was recorded by GermainUX:

Similarly, for a more agentic approach, you can leverage these AI features alongside GermainUX’s automation capabilities.

Service: AI Analytics

Feature Availability: 2025.1 or later