✨ Experience Dashboard: Real-Time Insights into User Frictions and Interactions
🔍 Overview
The Experience Dashboard provides a real-time view of what users are experiencing while interacting with monitored applications.
It brings together behavioral, functional, and performance signals to help teams identify where users encounter friction.
💡 Key Insights
Use the Experience Dashboard to understand:
|
Insight |
Details |
|---|---|
|
Experience Frictions |
What are the most common user frictions? |
|
Users Affected |
How many users encounter them? |
|
Sessions Affected |
How many sessions contain friction? |
|
Rage Clicks |
Where are users repeatedly clicking? |
|
Dead or Error Clicks |
Where do interactions fail to produce the expected result? |
|
User-Facing Errors |
What errors are users seeing? |
|
Slow Interactions |
Where are users waiting? |
|
Feedback & Sentiment |
What are users telling you about their experience? |
|
Abandonment |
Where do users give up? |
|
Trends |
Is the experience improving or deteriorating? |
🧭 Investigate User Experience
Use the Experience Dashboard to move from aggregated friction to the actual user experience.
Experience Issue → Friction → Affected Users → Individual Sessions → Session Replay → Related Technology → Likely Contributing Factors
Session Replay provides the context around detected friction, errors, abandonment, and user feedback.
Tip: Use Session Replay to watch the sequence of events that led to a detected issue.
📦 Additional Resources
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Frictions Dashboard
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AI Insights & Recommendations
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More Analytics Features
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More Automation Features
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Management Features.
ℹ️ Get Help
The Germain Team can help you set this up. Contact GermainUX Support.
Component: Workspace
Feature Availability: 2026.2 or later