📊 Adoption Dashboard: Real-Time Monitoring of Employee and Partner-based Applications (CRM, ERP, etc)
👀 Overview
The Adoption Dashboard provides a real-time view of how successfully users are adopting an application, feature, or business process.
It helps teams identify where users struggle, avoid functionality, abandon workflows, or require more effort than expected.
💡 Key Insights
Use the Adoption Dashboard to understand:
|
Insight |
Details |
|
|---|---|---|
|
1 |
Active Users |
How many users are actively using the application or feature? |
|
2 |
Feature Adoption |
Which features are being used, underused, or not used? |
|
3 |
Workflow Adoption |
Are users completing the expected workflows? |
|
4 |
Abandonment |
Where do users stop before completing a process? |
|
5 |
User Frictions |
Which frictions may be interfering with adoption? |
|
6 |
Errors |
Which errors affect users during important workflows? |
|
7 |
Performance |
Are slow interactions affecting adoption? |
|
8 |
User Segments |
Which users, teams, roles, locations, or other populations are struggling? |
|
9 |
Trends |
Is adoption improving or declining over time? |
🔎 Investigate Adoption
When an adoption issue is identified, drill into the relevant KPI to determine where the issue is concentrated and why it may be occurring.
Adoption Issue → Frictions → Affected Population → Analysis → Individual Sessions → Likely Contributing Factors
Where Session Replay is available, review representative sessions to see what affected users actually experienced.
📦 Additional Resources
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AI Insights & Recommendations
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More Analytics Features
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More Automation Features
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Management Features.
ℹ️ Get Help
The Germain Team can help you set this up. Contact GermainUX Support.
Component: Workspace
Feature Availability: 2026.2 or later