Operational Dashboard

📊 Overview

The Operational Dashboard provides a real-time, 360-degree view of the users, business operations, applications, and technologies monitored by GermainUX.

It is designed for teams that need to quickly understand what is happening now and where attention may be required.

Rather than investigating one KPI at a time, the Operational Dashboard brings together monitored KPIs and SLA status across applications, environments, services, infrastructure, adoption, and conversion.

operational dash.png — Operational Dashboard - GermainUX

What You Can Monitor

Depending on your GermainUX configuration, the Operational Dashboard provides views for:

View	Purpose
Applications	Monitor application availability, performance, errors, activity, and user experience.
Application Components	Monitor the functional and technical components associated with applications.
Databases	Monitor database availability, performance, capacity, errors, and activity.
Environments	Compare Production, Staging, QA, Development, and other configured environments.
Hosts	Monitor server availability, capacity, performance, and resource utilization.
Services	Monitor APIs, services, and application dependencies.
Adoption	Identify user struggles and other factors affecting successful application usage and adoption.
Conversion	Identify customer struggles, abandonment, and other factors affecting eCommerce conversion.
Trend	Analyze how selected operational KPIs change over time.
Summary	View the most important operational indicators in one place.

Available views and metrics depend on the applications, technologies, KPIs, and monitoring configured in your environment.

🚦 SLA Status

The Operational Dashboard aggregates SLA status across monitored KPIs so teams can quickly identify degraded or failing areas.

Users can drill into the available data to determine which application, component, service, environment, host, process, or other monitored entity is contributing to the condition.

🔎 Investigate an Issue

When an operational issue requires deeper investigation, drill into the underlying KPI and use GermainUX Analytics to move from the high-level condition to supporting evidence.

A typical workflow is:

Operational Condition → KPI → Pivot → Individual Instances → Analysis → Root Cause

Depending on the available monitoring data, the investigation can include related KPIs, affected populations, traces, errors, transactions, and Session Replay.

⚙️ Customize the Operational Dashboard

The Operational Dashboard can be customized to match your organization's operational requirements.

Authorized users can configure the information displayed so different teams can focus on the applications, technologies, business outcomes, and KPIs relevant to them.

Analytics Dashboards
Analysis Dashboard
SLAs
Root-Cause Analysis
Monitoring
Automation

ℹ️ Get Help

The Germain Team can help you set this up. Contact GermainUX Support.

Component: Workspace

Feature Availability: 2014.1 or later