3. Configure Session Replay
Replay for store sessions
25. Configure Analysis Dimensions
Slice store activity by dimension
28. Configure Alerts and Watches
Alerts for store issues
30. Configure Dashboards
Store performance dashboards
1. Open the UX Monitoring Profile
Go to: Germain Workspace > Settings > Analytics > UX Monitoring Profiles Select the UX Monitoring Profile created for the WooCommerce storefront.2. Configure Real User Monitoring
Configure the telemetry required for the WooCommerce storefront. Depending on your monitoring scope, collect:- User sessions
- Page views
- Navigation
- Clicks
- Product interactions
- Cart activity
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- Checkout activity
- Browser performance
- Network requests
- JavaScript errors
- Customer-defined events
3. Configure Session Replay
Configure Session Replay for the WooCommerce UX Monitoring Profile. Applicable settings can include:- Enable or disable Session Replay
- Session timeout
- Maximum recording duration
- Session behavior when username changes
- IP exclusions
- Included IP ranges
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- Username exclusions
- Bot and crawler exclusions
- Headless-browser exclusions
4. Configure Privacy and Consent
Configure appropriate:- Masking
- Anonymization
- Element exclusions
- Page exclusions
- Consent-dependent activation
- Retention
- Access control
- Passwords
- Authentication tokens
- Payment information
- Names
- Contact details
- Billing addresses
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- Shipping addresses
- Sensitive order information
- Personal information
- URL parameters containing identifiers
5. Configure Product Discovery Events
Configure relevant product-discovery events such as:- Landing-page view
- Campaign entry
- Search
- Category view
- Filter
- Sort
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- Product-list view
- Product selection
- Product view
- Variation selection
- Review interaction
- WooCommerce version
- Theme
- Plugins
- Storefront architecture
- Browser-visible information
6. Configure Cart Events
Configure applicable cart events such as:- Add to cart
- Remove from cart
- Quantity update
- Coupon application
- Cart view
- Cart abandonment
7. Configure Account Events
When applicable, configure:- Registration
- Login
- Logout
- Password reset
- Account access
8. Configure Checkout Events
Configure browser-visible checkout events such as:- Checkout start
- Customer-details entry
- Shipping selection
- Payment-method selection
- Validation failure
- Payment result
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- Order submission
- Order confirmation
- Checkout abandonment
9. Configure Purchase Confirmation
Use authoritative WooCommerce data when exact purchase confirmation is required. Depending on your architecture, this can come from:- WooCommerce REST API
- Webhook
- Database
- Integration record
- Server-side order status
10. Configure Business Processes
Model important WooCommerce journeys as GermainUX business processes. Examples include:Product Discovery
Search → Product ViewConversion
Product ViewAdd to CartCheckoutPaymentConfirmed Order
Account
Registration → LoginCoupon
CartApply CouponCheckout
Order Service
Account → Order LookupReturn
Order → Return or Cancellation Request For each process, define:- Start
- Milestones
- Completion
- Failure
- Abandonment
11. Configure Conversion Analytics
Analyze:- Conversion rate
- Completion rate
- Funnel progression
- Funnel drop-off
- Time spent at each stage
- Abandonment
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- Errors
- Performance delays
- Repeated actions
- Customers affected
- Revenue affected when available
- Device
- Browser
- Geography
- Campaign
- Product
- Customer segment
- Time period
12. Configure Click Monitoring
Monitor:- Standard clicks
- Dead clicks
- Error clicks
- Rage clicks
- Broken controls
- Repeated customer attempts
- Error-generating interactions
- User frustration
13. Configure Performance Monitoring
Analyze:- Page-load time
- Interaction response time
- Browser processing
- Network-request duration
- WooCommerce API response time
- Third-party response time
- Checkout response time
14. Configure JavaScript Error Monitoring
Monitor:- JavaScript exceptions
- Browser console errors
- Failed network requests
- Resource failures
- Theme issues
- Plugin issues
- Third-party script failures
- Customer
- Session
- Product
- Cart
- Checkout
- Conversion
- Browser
- Device
15. Configure WooCommerce REST API Monitoring — Optional
When Engine monitoring is deployed, configure approved REST API monitoring. Depending on permissions, configure:- Endpoint
- HTTP method
- Authentication
- Headers
- Request parameters
- Timeout
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- Expected HTTP status
- Response validation
- Monitoring frequency
16. Configure Webhook Monitoring — Optional
Monitor important WooCommerce webhook flows. Analyze:
Examples include webhooks associated with:
17. Configure WordPress and WooCommerce Application Monitoring — Optional
Depending on the hosting environment, configure monitoring for:18. Configure Database Monitoring — Optional
When MySQL or MariaDB monitoring is available, analyze:
Correlate database conditions with storefront and checkout performance.
19. Configure Log Monitoring — Optional
Configure log monitoring for relevant accessible logs. Examples include:
Create parsing and alert rules appropriate for each log source.
20. Configure Infrastructure Monitoring — Optional
When hosting access is available, monitor:
Use infrastructure telemetry to identify capacity or resource conditions affecting WooCommerce.
21. Configure JS Profiler — Optional
Use JS Profiler when deeper browser troubleshooting is required. Analyze:22. Configure Synthetic Monitoring — Optional
Configure synthetic WooCommerce scenarios created with GermainUX RPA Bot Recorder. Configure:
Avoid uncontrolled production purchases or real charges.
23. Configure KPIs
Configure KPIs appropriate for the WooCommerce monitoring objective. Depending on enabled features, these can include:
Use only KPIs available in the installed GermainUX version.
24. Configure Measures
Measures can include:25. Configure Analysis Dimensions
Analyze WooCommerce activity by:26. Configure SLAs
Configure thresholds appropriate for the storefront and customer journey. Examples:Availability
Storefront Availability < Expected SLA
Page Performance
Page Load Time > Threshold
Checkout Performance
Checkout Response Time > Threshold
JavaScript Errors
JavaScript Error Rate > Threshold
APIs
Critical WooCommerce API Response Time > Threshold
Conversion
Conversion Rate < Expected Threshold
Checkout
Checkout Failure Rate > Expected Threshold
Synthetic Monitoring
Critical Shopping Scenario = Failed
27. Configure Rules and Automated Analysis
Create Rules such as: Slow Checkout + Conversion Decrease JavaScript Error + Cart Abandonment Payment Failure + Checkout Abandonment API Degradation + Failed Orders Database Slowness + Slow Checkout Plugin Error + Affected Customers Third-Party Service Degradation + Revenue Impact28. Configure Alerts and Watches
Examples include: Storefront Unavailable → Alert Operations Checkout Failure Rate Increasing → Notify eCommerce Team Payment Integration Failure → Alert Integration Team Conversion Drop → Notify Digital Team JavaScript Error Increase → Notify Engineering Database Performance Degradation → Notify Application and Database Teams Synthetic Checkout Failure → Alert Support GermainUX can trigger:29. Configure Maintenance Windows
Define maintenance windows for:
Suppress expected alerts during approved maintenance activity.
30. Configure Dashboards
Conversion Dashboard
Monitor:Customer Experience Dashboard
Monitor:Checkout Dashboard
Monitor:Engineering Dashboard
Monitor:31. Validate the Configuration
Verify:1
Customer sessions are captured
2
Product events are captured
3
Cart events are captured
4
Checkout events are captured
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