Configure Monitoring for Wix

⚙️ Configuring Monitoring for User Experience on Wix Websites

Configure how GermainUX monitors, analyzes, and alerts on user experience, performance, customer journeys, conversions, errors, and integrations across Wix websites.

1️⃣ Open the UX Monitoring Profile

Go to:

Germain Workspace > Settings > Analytics > UX Monitoring Profiles

Select the UX Monitoring Profile created for the Wix website.

👁️ 2. Configure Real User Monitoring

Configure the browser telemetry required for the website.

Depending on the configuration, GermainUX can collect:

Enable only the telemetry required for your monitoring objectives.

⏯️ 3. Configure Session Replay

Enable or disable Session Replay for the Wix UX Monitoring Profile.

Configure applicable settings such as:

Global Session Replay settings are available under:

Germain Workspace > Settings > System > UX and Session Replay Settings

🔒 4. Configure Privacy

Configure masking, anonymization, or exclusions according to the website's privacy requirements.

Protect:

Validate the resulting Session Replay before production rollout.

🖱️ 5. Configure Click Monitoring

Analyze:

Use these signals to identify:

🚤 6. Configure Performance Monitoring

Analyze:

Configure thresholds according to normal website behavior.

7. Configure Error Monitoring

Monitor:

Analyze errors by user, session, page, browser, device, and workflow.

🗺️ 8. Configure Customer Journeys

Define important Wix journeys as GermainUX business processes.

Examples:

🔍 Lead Generation

Campaign → Landing Page → Form → Confirmation

🛒 Wix Stores

Search → Product → Cart → Checkout → Order Confirmation

📅 Wix Bookings

Service → Date → Booking → Confirmation

🎟️ Wix Events

Event → Registration → Payment → Confirmation

For each journey, define:

Analyze:

🎯 9. Configure Conversion Monitoring

Define the events representing the website's important conversions.

Examples include:

Analyze:

Use server-confirmed data when available for authoritative payment, order, booking, or registration completion.

🌐 10. Configure Network and Integration Monitoring

Analyze browser-visible requests to:

Monitor:

🔧 11. Configure API and Webhook Monitoring — Optional

When GermainUX Engine monitors customer-accessible Wix interfaces, configure:

For webhooks, configure monitoring around the customer-accessible delivery or processing point.

🐛 12. Configure JS Profiler — Optional

Use GermainUX JS Profiler when deeper browser analysis is required.

Analyze:

🤖 13. Configure Synthetic Monitoring — Optional

Configure synthetic Wix workflows created with RPA Bot Recorder.

Configure:

Use controlled test accounts and data.

📊 14. Configure KPIs

Configure KPIs relevant to the Wix monitoring objectives.

Depending on the enabled monitoring, these can include:

Use the KPIs available in the installed GermainUX version.

📏 15. Configure Measures

Measures can include:

🧭 16. Configure Analysis Dimensions

Analyze Wix activity by:

⏰ 17. Configure SLAs

Configure thresholds appropriate for each website and workflow.

Examples:

Availability

Website Availability < Expected SLA

Performance

Page Load Time > Threshold

Interaction

Interaction Response Time > Threshold

Errors

JavaScript Error Rate > Threshold

Integration

Critical API Response Time > Threshold

Business Process

Completion Rate < Expected Threshold

Conversion

Conversion Rate < Expected Threshold

Synthetic Monitoring

Critical Scenario = Failed

🧠 18. Configure Rules and Automated Analysis

Create Rules that combine technical, user-experience, and business signals.

Examples:

Slow Page + Conversion Decrease

JavaScript Error + Checkout Abandonment

Rage Click + No Navigation

Failed API Request + Booking Failure

Slow Third-Party Service + Affected Visitors

Error Increase + Conversion Decrease

🔔 19. Configure Alerts and Watches

Configure notifications for conditions requiring attention.

Examples:

Website Unavailable → Alert Operations

JavaScript Errors Increasing → Notify Engineering

Booking Failures → Notify Digital Team

Checkout Failures → Notify eCommerce Team

Conversion Decrease + Increased Errors → Notify Digital and Engineering Teams

Synthetic Transaction Failure → Alert Support

GermainUX can trigger:

🖥️ 20. Configure Dashboards

Create dashboards appropriate for each audience.

👥 User Experience

Monitor:

🚀 Performance

Monitor:

💰 Conversion

Monitor:

🛍️ Wix Stores

Monitor:

🎫 Wix Bookings and Events

Monitor:

✅ 21. Validate the Configuration

Perform representative activity on the published Wix website and verify:

1. Sessions are created.

2. Pages are captured.

3. Navigation is captured.

4. User interactions are captured.

5. Click monitoring works as expected.

6. Performance data is available.

7. JavaScript errors are detected.

8. Network requests are captured as configured.

9. Session Replay works when enabled.

10. Sensitive information is protected.

11. Customer journeys are reconstructed correctly.

12. Conversion events are correctly identified.

13. API monitoring works when configured.

14. Synthetic transactions execute correctly.

15. SLAs evaluate correctly.

16. Alerts and Watches operate as expected.

🔎 Troubleshooting — No Monitoring Data

Verify:

📄 Troubleshooting — Some Wix Pages Are Missing

Verify:

💳 Troubleshooting — Checkout Activity Is Incomplete

Determine whether the checkout or payment step is:

Use API, webhook, integration, or server-confirmed data where direct browser monitoring is unavailable.

🔁 Troubleshooting — Session Replay Is Incomplete

Check:

🔁 Troubleshooting — Duplicate Sessions or Events

Verify that RUM JS is deployed only once and is not also injected through another integration or tag manager.

🔧 Troubleshooting — API Monitoring Fails

Verify:

ℹ️ Get More Information

GermainUX can help determine which monitoring, analytics and automation capabilities are appropriate for your Wix environment.

Contact GermainUX Support.