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ComponentsEnterprise- OnCloudEnterprise- OnPremise
Availability2014.1 or later

When to Use

Decide when to drill down

Open a Pivot Dashboard

Drill into an aggregated KPI

Filters

Adjust filters, keep context

Continue the Investigation

Examine records or root causes

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Pivot Dashboard: Analyzing KPIs Through Dimensions for In-Depth Investigations

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Overview

The Pivot Dashboard is the second level of GermainUX Analytics Dashboards.

Pivot on Session Replay - GermainUX

It breaks down an aggregated KPI by available dimensions to help determine where an outcome, change, or issue is concentrated. For example:
Conversion DeclineProductJourney StepDevice
or:
CRM Performance IssuePageUser GroupBrowser

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When to Use

Use a Pivot Dashboard when an Aggregate Dashboard identifies something worth investigating and you need to determine:
  • Which users are affected
  • Which application or page is affected
  • Which product or journey step is affected
  • Which workflow or process is affected
  • Which device or browser is affected
  • Which region is affected
  • Which application version is affected
Available pivots depend on the KPI and monitored data.

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Open a Pivot Dashboard

Pivot Dashboards are generated from Aggregate Dashboards when you drill into an aggregated KPI. They:
  • Inherit the originating dashboard’s context
  • Inherit filters and visibility
  • Break the selected KPI into configured dimensions
  • Can be modified when a different analysis is required
  • Provide access to Drill-through and Analysis

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Measures & Dimensions

The Pivot Dashboard can combine a KPI measure with one or more dimensions. For example: Conversion Rate by Product
Average Click Duration by Page
Lost Productivity by Workflow
Error Count by Application Version This helps determine whether an issue is widespread or concentrated within a particular segment.

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Filters

Filters are inherited from the originating Aggregate Dashboard and can be adjusted when required. This allows investigators to narrow the analysis while preserving the original investigation context.

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Continue the Investigation

From a Pivot Dashboard: Pivot → Drill-through to examine the individual records behind a segment. Or: Pivot → Analysis to investigate relationships, baselines, Leading Factors, affected populations, and root causes.
  • Analytics Dashboards
  • Aggregate Dashboard
  • Drill-through Dashboard
  • Analysis Dashboard
  • KPIs, Pivots & Measures

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The content of this document is proprietary to GERMAIN SOFTWARE LLC.