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Analytics Dashboard

Analytics Dashboards: Four Levels of Analysis for Business and Technical KPIs

📊 Overview

GermainUX Analytics Dashboards help business and technical teams analyze conversion, adoption, productivity, user experience, business workflows, and technology performance.

They provide four connected levels of analysis:

Aggregate → Pivot → Drill-through → Analysis

Together, these dashboards help answer:

  1. What is happening?

  2. Is it abnormal?

  3. What is the impact?

  4. Who or what is affected?

  5. Why is it happening?

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Overview of the 4 levels of an Analytics Dashboard - GermainUX


🎚️ Four Levels of Analysis

Level

Dashboard

Purpose

1

Aggregate

Monitor KPIs, trends, journeys, workflows, and impact at scale.

2

Pivot

Break down a KPI by application, page, process, product, user, location, device, version, or other available dimensions.

3

Drill-through

Examine the individual data points behind an aggregated KPI.

4

Analysis

Investigate root causes using baselines, relationships, related KPIs, Leading Factors, individual instances, traces, and Session Replay.

Filters and investigation context are preserved as users drill deeper.

📑 Business & Technical KPIs

Analytics Dashboards can analyze KPIs configured in GermainUX, including:

Business KPIs

  • Conversion

  • Adoption

  • Productivity

  • Workflow completion

  • Abandonment

  • Customer journeys

  • User behavior

Technical KPIs

  • Errors

  • Response times

  • Failed requests

  • Availability

  • Browser activity

  • Application performance

  • Infrastructure performance

🧭 Aggregate Dashboard

Start with the Aggregate Dashboard to monitor KPIs and identify trends, changes, friction, and business impact at scale.

Learn about the Aggregate Dashboard.

🔁 Pivot Dashboard

Break down a KPI to determine where an issue or outcome is concentrated.

Learn about the Pivot Dashboard.

🚦 Drill-through Dashboard

Examine the individual events, transactions, sessions, or other records behind an aggregated result.

Learn about the Drill-through Dashboard.

🔬 Analysis Dashboard

Investigate why a KPI changed using baselines, relationships, Leading Factors, individual instances, technical traces, and Session Replay.

Learn about the Analysis Dashboard.

  • Operational Dashboard

  • Root-Cause Analysis

  • KPI Relationships

  • KPIs, Pivots & Measures

  • Create & Customize Dashboards

ℹ️ Get Help

The Germain Team can help you set this up. Contact GermainUX Support.

Component: Enterprise-OnCloud , Enterprise-OnPremise

Feature Availability: 2014.1 or later