User Experience
Monitor users and sessions
Adoption & Processes
Find workflow friction
Performance
Trace user actions
Application Health
Monitor availability and capacity
Diagnostics
Find errors and failures
Database
Monitor the data layer
AI Analysis
Investigate with natural language
Alerts & Remediation
Turn insight into action
Overview
GermainUX monitors browser-based SAP ERP applications, such as SAP Fiori, SAPUI5, and SAP Web GUI, together with the surrounding technical environment, 24/7 and in real time. It helps organizations identify and resolve the user experience, workflow, and technology issues that reduce SAP adoption, employee productivity, operational efficiency, and application reliability. By combining Real User Monitoring, Session Replay, process mining, synthetic monitoring, analytics, and automation, GermainUX helps teams understand not only what happened, but also why it happened, who was affected, and what action should be taken.Available capabilities depend on the SAP interface, deployment architecture, data access, and GermainUX components deployed.
What GermainUX Helps You Achieve
Increase User Adoption
Identify the screens, actions, and workflows that create friction.
Improve Employee Productivity
Detect bottlenecks, excessive complexity, and time lost within SAP business processes.
Reduce Time to Resolve Issues
Move from a user complaint or alert to the session, error, and request that explain it.
Improve Application Reliability
Improve availability, performance, capacity, and operational stability.
Strengthen User Support
Use searchable evidence and Session Replay to understand what users experienced.
Prioritize Improvements
Focus on issues according to the number of users affected and business impact.
Detect and Remediate Proactively
Detect emerging issues with synthetic monitoring and automate safe remediation workflows.
See the Complete SAP ERP Environment
GermainUX provides visibility across the SAP ERP experience and the technology stack it can reach.| Monitoring Area | Examples of monitored activity |
|---|---|
| User experience | Sessions, pages and logical views, clicks, browser errors, requests, feedback, and heatmaps in SAP Fiori, SAPUI5, and SAP Web GUI |
| Adoption and productivity | Process completion, abandonment, slow steps, rework, repeated actions, and lost productivity |
| Browser and network | Browser-side JavaScript, long-running operations, freezes, and inbound and outbound HTTP requests |
| APIs and integrations | REST, OData, SOAP, and other reachable SAP-related endpoints |
| Infrastructure | Hosts, processes, services, CPU, memory, disk, and network availability |
| Data | Supported databases, connections, capacity, locks, queries, and errors |
| Diagnostic data | Accessible application logs, job logs, integration logs, and exported diagnostic files |
Understand the User Experience
See what real SAP users experienced, find friction, and investigate the exact moments that matter.Real User Monitoring and Session Replay
GermainUX RUM JS records real user activity in compatible browser-based SAP applications. Teams can search for specific users, actions, errors, performance conditions, or business events and replay the moments that matter.Recording & Replay
Reconstruct real user sessions from captured browser activity.
Correlation
Correlate user activity with errors, performance, and requests.
Workflow Monitoring
Identify when a user performs a critical SAP workflow.
Search
Search across users, sessions, actions, and business metadata.
Friction Identification
Identify rage clicks, dead clicks, repeated actions, and slow steps.
Heatmaps
Use six types of heatmaps to analyze user behavior.
Privacy Controls
Mask, anonymize, or exclude sensitive data.
Interface coverage: RUM JS supports browser-based SAP interfaces such as SAP Fiori, SAPUI5, SAP Web GUI, and SAP portals. It does not monitor native SAP GUI desktop activity. Coverage also depends on script placement, frames, and Content Security Policy.
Session Replay is not a video recording. Its completeness depends on capture settings, privacy exclusions, frames, browser support, and application architecture.
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Understand What SAP Users Struggle With in Real Time - GermainUX
AI-Generated Session Summaries
GermainUX can summarize an individual user session so teams do not need to watch an entire workday of activity. The summary describes what the user attempted to accomplish, where friction occurred, and what may have affected productivity or adoption. GermainUX can also analyze multiple sessions together to identify the most frequent or consequential UX, adoption, and productivity issues.User Feedback and Surveys
The GermainUX Feedback Popup allows users to submit feedback directly within a monitored SAP application. Each response can be analyzed alongside the corresponding session, providing the behavioral and technical context needed to understand the user’s experience..png?fit=max&auto=format&n=Jw6D65yKWJ4U5yOS&q=85&s=38424d5f3983a1ee3ca28b25f3436292)
Allow SAP Users to Provide Feedback, Understand the Context, and Act on It - GermainUX
Understand Adoption & Business Processes
See how SAP is actually used and where workflows reduce adoption or productivity.Adoption Analytics and Business Process Mining
GermainUX can construct SAP business processes from events collected through RUM JS, the Engine, synthetic monitoring, or custom integrations. Examples include:- Purchase requisition
- Purchase-order approval
- Invoice approval
- Sales-order entry
- Expense submission
- Material lookup
- Employee self-service
Inefficient or Incomplete Workflows
Find processes that are abandoned or fail.
Process Bottlenecks and Delays
Identify slow steps and process overruns.
Repeated or Unnecessary Actions
Identify rework that adds time without moving the process forward.
Productivity Losses
Estimate time lost to errors, delays, and repetition.
Process analysis depends on the events available to GermainUX. Undocumented or inaccessible SAP workflow steps are not automatically visible.
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Track and Improve Ineffective Processes - GermainUX
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Analyze Every Step of a Process - GermainUX
Analyze Performance End to End
Follow a user action from the browser to the network and the SAP endpoints it calls.User Action Analysis
Every monitored user action can be broken down across:1
Browser
Browser processing and JavaScript execution
2
Network
Network and resource requests
3
SAP Endpoints
Response time and status of the requests sent to SAP
4
Integrations
Connected APIs and services monitored by the Engine
Browser-Side JavaScript Diagnostics
The JS Profiler provides deeper browser-side information about JavaScript execution, call stacks, long-running operations, browser freezes, client-side errors, network activity, and third-party scripts in SAP Fiori, SAPUI5, and other compatible browser interfaces..png?fit=max&auto=format&n=Jw6D65yKWJ4U5yOS&q=85&s=e80ca3e3258d0bd72cc86e7b0f377532)
Browser-Side JavaScript Diagnostics - GermainUX
Compare Good and Bad SAP Transactions
When analyzing a slow or failed SAP transaction, use Comparison to compare its performance with another execution of the same transaction, such as the fastest, slowest, most recent, first seen, or last seen. Comparison can reveal:- Differences in execution time for the same SAP operation
- Which steps or requests caused the slowdown
- Performance differences between successful and failed transactions
- Errors or bottlenecks affecting SAP workflows
Monitor Application Health
Assess SAP availability, capacity, performance, and operational health in real time.Availability, Performance & Capacity
GermainUX combines real-time observability with synthetic monitoring. Depending on access, monitoring can cover:- Availability and response time of SAP-related HTTP, OData, REST, and SOAP endpoints
- Operating-system hosts, processes, and services
- CPU, memory, disk, and network availability
- Synthetic login, launchpad, and application scenarios
- Performance degradation and bottlenecks
Diagnose Errors & Failures
Move from an error or failure to the evidence needed to investigate it.1
Detect
Find an error, failure, anomaly, or user-facing problem.
2
Correlate
Connect the event to the user, session, request, and process.
3
Investigate
Open logs, replay, and related evidence.
4
Act
Resolve, alert, monitor, or apply approved remediation.
Error Monitoring
GermainUX monitors errors visible through configured data sources, including JavaScript errors, failed requests, network timeouts, visible application error messages, failed process steps, API failures, application-log errors, and synthetic failures. It helps teams distinguish:
Learn more about Error Monitoring for SAP.
Crash and Diagnostic-File Monitoring
The Engine can detect stopped processes and services, new diagnostic files, and failure patterns in accessible logs, and correlate them with browser activity near the time of the failure.GermainUX analyzes only the evidence made available through configured data sources. It does not automatically interpret every ABAP short dump or binary file.
Monitor the Database
For customer-controlled environments, the Engine can monitor supported databases for availability, connections, capacity, locks, queries, and errors. Supported technologies: DB2 UDB, Microsoft SQL Server, MySQL, and Oracle Database. Documentation is available for DB2 UDB, Microsoft SQL Server, MySQL, and Oracle Database.Use AI to Investigate & Understand
AI Explore allows teams to ask natural-language questions about UX, adoption, productivity, workflow, and technology issues across preconfigured and custom KPIs.Detect Anomalies
Identify anomalies and outliers.
Identify Friction
Find friction across behavior, workflows, and technology.
Summarize Sessions
Summarize individual or multiple user sessions.
Recommend Next Steps
Identify areas for further investigation or corrective action.
AI-generated findings: These findings should support, not replace, appropriate operational and technical review.
Detect, Alert & Act
A typical synthetic SAP scenario opens the login page, signs in, opens the Fiori launchpad, launches an application, performs a read-only lookup, validates the result, and signs out.
Learn more about RPA Bots for SAP and GermainUX automation.
Security & Privacy
Security and privacy controls help restrict access to sensitive SAP data and support requirements such as GDPR. Depending on the deployment, sensitive information can be masked, anonymized, or excluded from collection. GermainUX never needs passwords, authentication tokens, or session cookies.Data Privacy & Security
Documentation for privacy and security controls.
What GermainUX Does Not Do Natively
- Instrument, profile, or debug ABAP code
- Monitor native SAP GUI desktop activity
- Automatically collect SAT, ST12, ST05, ST03N, or ST22 data
- Automatically trace browser activity through ABAP and database execution
Additional Resources
Deploy
Deploy monitoring for SAP.
Configure
Configure monitoring for SAP.
KPIs
KPIs for SAP monitoring.
AI
Explore AI insights and recommendations.
Analytics
Explore additional analytics features.
Dashboards & Reports
Explore dashboards and reporting.
Get Help
Contact GermainUX Support
The GermainUX team helps you get up and running faster, empower your team, turn data into actionable insights, and optimize performance to deliver measurable business outcomes.
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The content of this document is proprietary to GERMAIN SOFTWARE.