Click count per SR/Service Request

To understand what SR require significant interaction with the application, etc and drilldown to business and technical RCA

(no screenshot sorry...we can provide if needed later!)


  • These dashboards (CX, UX, PX,...) are preconfigured, and configurable. you can add/remove any of the portlet, fields, values on any of these dashboard, define drilldowns, etc - below metrics are some of the new metrics we now deliver OOTB/preconfigured but these are just examples, you can then slide and dice these metrics in anyway you like)
  • The above UX Metric has been achieved via different ways/configuration (depending the client's technologies, data sources and requirements).