> ## Documentation Index
> Fetch the complete documentation index at: https://docs.germainux.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User Access Request

> GermainUX allows prospective users to request access to the Germain Workspace.

Service
`Authentication`

Availability
8.6.0 or later

**User Access Requests**

GermainUX allows prospective users to request access to the Germain Workspace. Administrators can review each request, assign the appropriate Roles and Teams, and then approve or reject it.

> [card] [Request Access](#request-access)
>
> Submit a login access request

> [card] [Approve an Access Request](#approve-an-access-request)
>
> Review, approve and assign roles

> [card] [Review Request History](#review-request-history)
>
> Audit past access requests

> [card] [Recommended Practices](#recommended-practices)
>
> Guidance for access approvals

## This workflow helps organizations:

| | Benefit |
| - | - |
| 1 | Control who can access the Germain Workspace |
| 2 | Review requests before creating accounts |
| 3 | Apply least-privilege permissions |
| 4 | Control dashboard, data, and Session Replay visibility |
| 5 | Maintain a record of access decisions |

## Request Access

From the GermainUX login page:

1. Click **Request Access**.

   ![User Access Request: Request Access](https://mintcdn.com/germain-ux/aRWpCtnP62NYAs5c/images/main/user-access-request/image-20260826-000123.png?fit=max\&auto=format\&n=aRWpCtnP62NYAs5c\&q=85\&s=633b706f5ddfd32c124b6df092ef6604)
2. Enter the required user information.
3. Submit the request.

   ![User Access Request: Request Access, image 2](https://mintcdn.com/germain-ux/aRWpCtnP62NYAs5c/images/main/user-access-request/image-20260826-000417.png?fit=max\&auto=format\&n=aRWpCtnP62NYAs5c\&q=85\&s=738f3bd437261371dd6c472f792e8827)
4. Wait for an administrator to review it.

Submitting a request does not immediately grant access. The requester can sign in only after an administrator approves the request and the account setup is completed.

## Review Access Requests

Administrators can review pending requests from the Germain Workspace.

Go to:

**Germain Workspace -> Left Menu -> Settings -->System -> Auth Settings -> Access Requests**

![User Access Request: Review Access Requests](https://mintcdn.com/germain-ux/aRWpCtnP62NYAs5c/images/main/user-access-request/image-20260826-000516.png?fit=max\&auto=format\&n=aRWpCtnP62NYAs5c\&q=85\&s=a298b717366b355663a114cb8038636a)

Select a request to review:

* Requester’s identity and email address
* Date and time of the request
* Requested access
* Current request status
* Any additional information provided by the requester

Before approving the request, verify the requester’s identity and confirm that access is required for their responsibilities.

## Approve an Access Request

To approve a request:

**1. Go to System -> Auth Settings -> Access Requests**

**2. Select the pending request**

**3. Review the requester’s information**

**4. Assign the appropriate Roles**

**5. Assign the user to the appropriate Teams**

**6. Click Approve**

After approval, GermainUX creates or enables the user account and notifies the requester when applicable.

| Access-Control Object | Purpose |
| - | - |
| **Role** | Controls which operations and administrative functions the user can perform. |
| **Team** | Controls which dashboards, monitored data, and Session Replays the user can access. |

Assign only the Roles and Teams required for the user’s responsibilities.

## Reject an Access Request

To reject a request:

**1. Go to System -> Auth Settings -> Access Requests**

**2. Select the pending request**

**3. Review the requester’s information**

**4. Click Reject**

**5. Enter a reason when required**

**6. Confirm the rejection**

Reject requests when:

* The requester’s identity cannot be verified
* Access is not authorized
* The request is incomplete
* The requested permissions exceed the user’s responsibilities
* The request was submitted accidentally or more than once

Rejecting a request does not create or enable a GermainUX account.

## Review Request History

The access-request list provides a record of submitted requests and their status.

Depending on the available filters, administrators can review:

* Pending requests
* Approved requests
* Rejected requests
* Requesters
* Reviewers
* Submission and decision dates

This history helps administrators investigate previous decisions and support access-control reviews.

## Manage an Approved User

After approving a request, manage the account from:

**Germain Workspace -> Left Menu -> Settings-> System -> Auth Settings -> Users**

From the **Users** page, an administrator can:

* Update assigned Roles
* Update Team memberships
* Reset the user’s password
* Enable or disable the account
* Remove access when it is no longer required

## Recommended Practices

* Verify each requester before granting access.
* Apply the principle of least privilege.
* Assign Teams according to data-visibility requirements.
* Avoid granting administrative Roles unless necessary.
* Document the reason for rejected requests.
* Periodically review approved users, Roles, and Team memberships.
* Disable or remove accounts that no longer require access.

## Get Help

> [card] [Contact GermainUX Support](https://docs.germainux.com/main/support.md)
>
> The GermainUX team helps you get up and running faster, empower your team, turn data into actionable insights, and optimize performance to deliver measurable business outcomes.

> [card] Can't find what you need?
>
> Search all GermainUX docs with **Ctrl + K**, or use the feedback buttons at the bottom of this page to tell us what is missing.

The content of this document is proprietary to GERMAIN SOFTWARE.


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