> ## Documentation Index > Fetch the complete documentation index at: https://docs.germainux.com/llms.txt > Use this file to discover all available pages before exploring further. # How GermainUX Works > GermainUX combines monitoring, analytics, AI, and automation to improve user experience, workflows, application behavior, and technology performance. > [card] [Observe & Analyze](#1-observe) > > Collect and correlate > [card] [Prioritize & Act](#3-prioritize) > > Focus and automate > [card] [Architecture](#architecture) > > Three layers > [card] [Your Goals](#customized-around-your-goals) > > Configured for you ## Overview GermainUX combines **monitoring, analytics, AI, and automation** to continuously understand and improve user experience, business workflows, application behavior, and technology performance. The platform follows a continuous operational model: Observe Analyze Prioritize Act Validate You can start with a single application or use case and expand GermainUX as your requirements grow. ## 1. Observe GermainUX collects the data required for your use case from sources such as: * Adoption * APIs and services * Application code * Browser applications * Business processes * Cloud services * Conversion * Databases > [accordion] Show all 15 > > * Logs and files > * Mobile applications > * Native Windows applications > * Networks > * Servers and operating systems > * Third-party platforms > * User sessions ![360 real-time view of technology, adoption, conversion - GermainUX](https://mintcdn.com/germain-ux/S6CZjLTFu68xyZFG/images/main/hiw-360-view.png?fit=max\&auto=format\&n=S6CZjLTFu68xyZFG\&q=85\&s=5182762b080f2289eb87a31e2f7d169e) 360 real-time view of technology, adoption, conversion - GermainUX Only the GermainUX components required for your monitoring and automation use cases need to be deployed. ## 2. Analyze GermainUX Enterprise continuously processes and correlates collected data. Analytics can identify: * Friction * Errors * Performance degradation * Conversion issues * Adoption barriers * Productivity loss > [accordion] Show all 11 > > * Process inefficiencies > * Anomalies > * Trends > * Relationships > * Root causes ![Friction View - GermainUX](https://mintcdn.com/germain-ux/S6CZjLTFu68xyZFG/images/main/hiw-friction-view.png?fit=max\&auto=format\&n=S6CZjLTFu68xyZFG\&q=85\&s=f3de83d3fc5e8a413b2c00a0c59050ad) Friction View - GermainUX AI can further summarize, categorize, explain, and analyze relevant data. ![AI Advice - GermainUX](https://mintcdn.com/germain-ux/S6CZjLTFu68xyZFG/images/main/hiw-ai-advice.png?fit=max\&auto=format\&n=S6CZjLTFu68xyZFG\&q=85\&s=41bcbfe5def3880be67a699047f1ff56) AI Advice - GermainUX Insights are available through real-time dashboards and can also be delivered through reports, email, Slack, Microsoft Teams, WhatsApp, SMS, and other supported channels. ## 3. Prioritize GermainUX connects technical and experience signals with their operational and business impact. Instead of prioritizing solely by technical severity, teams can consider: * How frequent and how many users are affected * Which workflows are affected * Converted or not * Friction count * Productivity Loss * Technical severity ![Issue Aggregate Impact Analysis - GermainUX](https://mintcdn.com/germain-ux/S6CZjLTFu68xyZFG/images/main/hiw-aggregate-impact.png?fit=max\&auto=format\&n=S6CZjLTFu68xyZFG\&q=85\&s=abdad27c8ec4eea7dccbc6e6e55cdb35) Issue Aggregate Impact Analysis - GermainUX ![Issue Instance Impact Analysis - GermainUX](https://mintcdn.com/germain-ux/S6CZjLTFu68xyZFG/images/main/hiw-instance-impact.png?fit=max\&auto=format\&n=S6CZjLTFu68xyZFG\&q=85\&s=be3e7e2169e142ea86825e02765f9c67) Issue Instance Impact Analysis - GermainUX This helps teams focus on the issues and improvements that matter most. ## 4. Act GermainUX Automation can turn detected conditions and analytical findings into actions. Depending on the use case, GermainUX can: * Notify a team * Send a report * Create or update a ticket * Call an API * Execute a script * Execute SQL > [accordion] Show all 9 > > * Run an RPA workflow > * Execute a synthetic transaction > * Perform an approved remediation action This **enables an agentic** approach where GermainUX can help move continuously from observation and analysis to action. Learn more about [supported actions](https://docs.germainux.com/main/automated-actions.md). ## 5. Validate Monitoring continues after an action, release, configuration change, or remediation. Teams can validate whether: * The issue stopped occurring * Performance improved * User friction decreased * Conversion improved * Adoption improved * Productivity improved * A business process returned to expected behavior This closes the loop between detection and improvement. ## Architecture GermainUX consists of three primary layers: | Layer | Purpose | | - | - | | **Monitoring, Analytics and Automation Components** | Monitor users, applications, code, workflows, infrastructure, and technologies or execute automated transactions | | **GermainUX Enterprise** | Processes, correlates, analyzes, stores, presents, and acts on collected data | | **GermainUX Sentinel** | Continuously monitors the health of GermainUX itself | | **Germain Workspace** | Provides the central interface for analytics, dashboards, Session Replay, AI, automation, configuration, and administration. | ![GermainUX architecture](https://mintcdn.com/germain-ux/S6CZjLTFu68xyZFG/images/main/hiw-architecture.png?fit=max\&auto=format\&n=S6CZjLTFu68xyZFG\&q=85\&s=f7e8b1db453e50c5bc477754b7bab66e) GermainUX architecture > [card] [Explore GermainUX Components](https://docs.germainux.com/main/components.md) > > See every monitoring, execution, and platform component. ## Cloud, On-Premise or Hybrid GermainUX Enterprise can be deployed: * In GermainUX Cloud * In your Data Center * In your Cloud Account Monitoring components can be deployed close to the systems they monitor, allowing hybrid architectures where required. Choose the architecture based on: * Security * Compliance * Data residency * Network access * Performance * Infrastructure standards * Cost Explore [Deployment Options](https://docs.germainux.com/main/install-on-premise-or-cloud.md) and [Compliance](https://docs.germainux.com/main/compliance-privacy-and-security.md). ## Complements Your Existing Platforms GermainUX can operate alongside existing monitoring, analytics, automation, and digital-experience platforms. Data can be brought into GermainUX for correlation and analysis, and GermainUX findings or actions can be sent to other systems. This makes it possible to fill specific gaps without replacing platforms that already work well for your organization. Explore [Integrations](https://docs.germainux.com/main/monitoring.md). ## Customized Around Your Goals Start by telling the Germain Team what you want to improve: * Conversion * Application adoption * Employee productivity * User experience * Business-process performance * Application reliability * Resolution time * Operational efficiency The Germain Team can then help determine: * Your current gaps * What to monitor * Which components to deploy * Which KPIs matter * Which dashboards and analytics are required * Which alerts are useful * Which automations should be configured * Etc > [!TIP] > > The Germain Team can configure and customize GermainUX around your requirements at **no additional cost.** The more context you provide about your goals, applications, workflows, and existing platforms, the more precisely GermainUX can be configured around them. ## Next > [card] [Components](https://docs.germainux.com/main/components.md) > > What GermainUX is made of > [card] [Deploy GermainUX](https://docs.germainux.com/main/install-on-premise-or-cloud.md) > > Cloud, on-premise or hybrid > [card] [Analytics](https://docs.germainux.com/main/analytics.md) > > Analytics features > [card] [Automation](https://docs.germainux.com/main/automation.md) > > Automation features > [card] [Integrations](https://docs.germainux.com/main/monitoring.md) > > Everything GermainUX connects to ## Get Help > [card] [Contact GermainUX Support](https://docs.germainux.com/main/support.md) > > The GermainUX team helps you get up and running faster, empower your team, turn data into actionable insights, and optimize performance to deliver measurable business outcomes. > [card] Can't find what you need? > > Search all GermainUX docs with **Ctrl + K**, or use the feedback buttons at the bottom of this page to tell us what is missing. The content of this document is proprietary to GERMAIN SOFTWARE. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.